Roker Hotel BW Premier Collection

Hotels
BW Premier Collection
7.9 (2846 reviews)
Roker Terrace , Sunderland , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Issues with hot water
Room heating problems
Noise from other guests

Categories

Cleanliness
7.36
Some reviews noted issues with hot water availability affecting cleanliness perceptions.
Service
8.33
Staff are frequently mentioned as friendly and welcoming.
Location
8.87
Consistently noted as excellent with great views and easy access to beach.
Room Quality
7.32
Mixed reviews about room size and heating regulation.
Amenities
7.35
Amenities were decent but some guests mentioned improvements needed.
Value for Money
8.31
Overall perceived as good value for the quality and location.
Food and Beverage
7.86
Food received praise, but some wanted more variety in breakfast options.
Overall Experience
7.83
Many guests enjoyed their stay but had some frustrations with specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Enviable Beachfront Location
The Roker Hotel, situated by Roker beach, offers a picturesque setting for your stay. Many rooms provide stunning views of the North Sea and Roker Pier, creating a tranquil atmosphere for guests.

Diverse Dining Options
Indulge in a variety of culinary experiences at The Roker Hotel. From the in-house cakery Let There Be Crumbs for delightful afternoon tea to the wood-fired pizza oven at Antico's Italian, there's something to satisfy every palate.

Unique Drinking Experience
Unwind at the Poetic License bar, known for its 'soul-food' favorites and cocktails crafted from spirits distilled on-site. The industrial-chic ambiance adds a touch of sophistication to your evening.

Experience seaside luxury and exceptional service at The Roker Hotel. Book your stay now to create unforgettable memories by the beach.

Important information:

Please note some of our rooms may be subject to noise from our bustling gin and cocktail bar located onsite, which is open until 01:00. If you would like to request a quieter room, please ask our reception team when booking.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2846 reviews
Cleanliness: 7.36
Service: 8.33
Location: 8.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
J
Julie couple gb
8
Lovely view from our window
Pros:

Cllean room - friendly reception staff - easy to check in

Cons:

At 10.50pm they d uh don’t want us to have a drink at the bar - making it very u comfortable when we asked

2026-05-16 via Nuitee
R
Ron couple gg
7
We held our wedding reception here 57 years ago. Food and Beverage Manager was extremely helpful.
Cons:

the room we booked was down 51 stairs along corridors etc. not suitable for elderly people so we had to upgrade to a more suitable room. had we know when booking the room we would not have bothered.

2026-05-16 via Nuitee
L
Lynda couple gb
6
disappointing
Pros:

the location was ideal for us and the staff were very helpful and very pleasant. Breakfast was good and arrived quickly which was appreciated as we had to be at a funeral in South shields at 9.30am. the bar and restaurant were well decorated so pleasant to use. We also appreciated the free parking.

Cons:

Once through the doors leading to the bedrooms the corridors were dark and dingy and whilst not really dirty they looked like they were. We are a couple in our 80s and the route to our room no 132 was difficult with so many stairs and long corridors. Maybe it should be noted in the hotel description that the hotel is not suitable for those with reduced mobility.
The bedroom was adequate but with shabby old furniture. We only needed 1 night but wouldnt have stayed longer. Shame as this was the hotel we had our wedding reception 58 years ago.

2026-05-15 via Nuitee
S
Susan solo_traveller gb
8
2026-05-15 via Nuitee
S
Siobhan couple gb
3
Location is good. Hotel rooms in need of attention.
Pros:

Location

Cons:

Rooms tired. Worn carpets. Not as clean as should be expected.

2026-05-14 via Nuitee
D
Davy solo_traveller gb
10
Pros:

All of it. Very helpful staff .gr8 stuff...

Cons:

It was a bit of a labrinth on getting to our room at basement level. Wouldve been difficult with bigger bags. But doable.

2026-05-14 via Nuitee
N
Nick solo_traveller gb
8
Highly recommend for work trips during the week
Pros:

The room was quiet and there was a good shower. Comfortable and an excellent breakfast

2026-05-13 via Nuitee
H
Hannes solo_traveller ee
9
2026-05-12 via Nuitee
S
Sean solo_traveller gb
8
2026-05-12 via Nuitee
K
Kathryn couple gb
8
Pros:

Wonderful sea views.

Cons:

Breakfast experience was a little lacking. Rooms a little noisy with water pipes etc

2026-05-10 via Nuitee
D
David solo_traveller gb
9
Weekend stay
Pros:

All staff we encountered were extremely friendly. Great location and free parking was a plus.the breakfast was really good

Cons:

Music from the bar was a bit loud but it finished early enough not to be too much of a problem

2026-05-09 via Nuitee
L
Lee solo_traveller gb
8
Lee and Anna
Pros:

Good location. Comfy bed. Great breakfast.

Cons:

Bit of a maze to get to the room. It's easier finding the toilet in a Wotherspoons!

2026-05-07 via Nuitee
J
Jan couple nz
8
Friendly helpful staff and amazing location
Pros:

Location and cleanliness

Cons:

Everything was fine

2026-05-07 via Nuitee
R
Robert solo_traveller gb
8
Pros:

The staff were really good ever so friendly and helpfull

Cons:

The loud music from the bar downstairs was audible through the ceiling in room 112 to the point you could "name that tune" good news was it stopped by 10pm.

2026-05-07 via Nuitee
K
Kevan solo_traveller gb
5
2026-05-06 via Nuitee
K
kay solo_traveller gb
7
Enjoyable stay at Roker Hotel
Pros:

Seafront location, car park on site, proximity to good restaurant next door, well stocked.bar that was open late for hotel guests.

Cons:

Bar was quite noisy some.evenings with loud music audible in bedrooms above the.bar. car park was full when function on at the hotel. No.other.local.parking.

2026-05-06 via Nuitee
I
ian couple gb
8
2026-05-04 via Nuitee
K
Kieron solo_traveller gb
9
Pros:

Free parking. Clean good size room

2026-05-04 via Nuitee
G
Ginger Boy solo_traveller gb
8
2026-05-04 via Nuitee
S
Shirley solo_traveller gb
10
Pros:

Location staff lovely bar good food

Cons:

Room was a bit dark due to looking onto another building

2026-05-03 via Nuitee