Roker Hotel BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (2685 reviews)
Roker Terrace , Sunderland , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Issues with hot water
Room heating problems
Noise from other guests

Categories

Cleanliness
7.36
Some reviews noted issues with hot water availability affecting cleanliness perceptions.
Service
8.33
Staff are frequently mentioned as friendly and welcoming.
Location
8.87
Consistently noted as excellent with great views and easy access to beach.
Room Quality
7.32
Mixed reviews about room size and heating regulation.
Amenities
7.35
Amenities were decent but some guests mentioned improvements needed.
Value for Money
8.31
Overall perceived as good value for the quality and location.
Food and Beverage
7.86
Food received praise, but some wanted more variety in breakfast options.
Overall Experience
7.83
Many guests enjoyed their stay but had some frustrations with specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Enviable Beachfront Location
The Roker Hotel, situated by Roker beach, offers a picturesque setting for your stay. Many rooms provide stunning views of the North Sea and Roker Pier, creating a tranquil atmosphere for guests.

Diverse Dining Options
Indulge in a variety of culinary experiences at The Roker Hotel. From the in-house cakery Let There Be Crumbs for delightful afternoon tea to the wood-fired pizza oven at Antico's Italian, there's something to satisfy every palate.

Unique Drinking Experience
Unwind at the Poetic License bar, known for its 'soul-food' favorites and cocktails crafted from spirits distilled on-site. The industrial-chic ambiance adds a touch of sophistication to your evening.

Experience seaside luxury and exceptional service at The Roker Hotel. Book your stay now to create unforgettable memories by the beach.

Important information:

Please note some of our rooms may be subject to noise from our bustling gin and cocktail bar located onsite, which is open until 01:00. If you would like to request a quieter room, please ask our reception team when booking.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2685 reviews
Cleanliness: 7.36
Service: 8.33
Location: 8.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
D
Danny • solo_traveller • gb
9
2026-03-20 • via Nuitee
J
josephine • solo_traveller • gb
9
2026-03-19 • via Nuitee
J
John • couple • gb
10
Love staying there. Great location and lots of pubs and restaurants close by.
Pros:

Location and sea views.

Cons:

Nothing

2026-03-19 • via Nuitee
C
Carol • family_with_children • gb
3
Poor
Pros:

Breakfast was poor
Staff were friendly.
Location was good.

Cons:

The Roker is NOT disabled friendly.
Some corridors were very dark. As were the 1st 2 rooms I was offered.
And on some staircases there NO banisters!!!!

2026-03-19 • via Nuitee
S
Stuart • solo_traveller • gb
8
Friendly, helpful staff in a well located hotel.
Pros:

Location. Plenty of parking. Room was clean. Liked the bar area.

Cons:

Had to climb into the bath to take a shower - a bit of a safety risk!

2026-03-18 • via Nuitee
D
Dunn • family_with_children • gb
6
2026-03-17 • via Nuitee
S
Simon • couple • gb
9
.
Pros:

Good sized room. Sea view. Free parking

Cons:

All good

2026-03-17 • via Nuitee
A
Angela • family_with_children • gb
7
Pros:

Convenient.

Cons:

Rather noisy until 10.40 pm

2026-03-17 • via Nuitee
J
June • family_with_children • gb
8
Pros:

Location great

Cons:

Took a really long time for breakfast

2026-03-17 • via Nuitee
A
Anne • couple • gb
10
Great location and very comfortable.
Pros:

The location is ideal and the sea views from our room were fabulous.
Staff at reception were great; friendly and welcoming and very efficient.
We were upgraded to a larger room which was lovely.
Our room was very warm, despite all the radiators being turned off. We asked if it might be possible to open the windows a little and, when we returned from a day out, both windows were opened slightly (but still secure) which made a huge difference.
The bar was stylish and comfortable. We were visiting family so didn't eat in the hotel this time, but I'm sure we'll be back.

2026-03-16 • via Nuitee
D
David • couple • gb
6
Underwhelming
Pros:

Nothing

Cons:

Room was tiny. Booked a standard room but this was more like a cupboard. No view , looked onto a fire escape. We were in room 123.

2026-03-16 • via Nuitee
L
Lynda • couple • gb
10
Mackem hospitality
Pros:

Very friendly staff .. food and ambience excellent

Cons:

Nothing

2026-03-16 • via Nuitee
B
Barbara • family_with_children • gb
9
Pros:

The location and facilties.

2026-03-15 • via Nuitee
M
Michael • solo_traveller • gb
5
Average
Pros:

I was staying at the hotel as working in the area.Due to early start times I did not have breakfast, the room was small and to get to get to it was like a rabbit warren . view from room was terrible onto a side street.

Cons:

quite a bit as in pricing, being able to swop breakfast towards evening meal as I was off before breakfast began.

2026-03-14 • via Nuitee
P
Phil • couple • gb
10
2026-03-12 • via Nuitee
J
Julie • family_with_children • gb
9
Enjoyable stsy
Pros:

Lovely large room warm room with sea view. Food very tasty and reasonable. Hoid licstion

2026-03-12 • via Nuitee
R
richard • couple • gb
9
2026-03-12 • via Nuitee
K
Kathryn • couple • gb
7
Not as good as it used to be.
Pros:

The location is fantastic and views are stunning. The staff were friendly and helpful.

Cons:

Since our last stay 2 years ago, the hotel seems to have lost some of its charm. The usual appeals (daily housekeeping and some amenities) weren’t available and the breakfast was not as good as it used to be. For a first stay I’m sure it’s pleasant, however the overall stay wasn’t as good as it used to be.

2026-03-12 • via Nuitee
P
Parminder • solo_traveller • gb
1
2026-03-11 • via Nuitee
J
John • extended_group • gb
7
2026-03-10 • via Nuitee