NOI Vitacura

Hotels
8.4 (1008 reviews)
Av. Nueva Costanera 3736 , Santiago , CL

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
7.84
Some comments about cleanliness issues in public bathrooms and areas.
Service
9.11
Friendly and helpful staff noted, but some mentioned slow service in the restaurant.
Location
9.35
Very positive sentiment towards the location across multiple reviews.
Room Quality
8.3
Various reviews mention outdated rooms but also comfortable beds.
Amenities
7.83
Mixed reviews, with some amenities needing improvement, notably the gym.
Value for Money
7.79
Concerns expressed about the value given the aging facilities.
Food and Beverage
8.14
Good breakfast options but lacked variety and service complaints.
Overall Experience
8.81
Overall, a comfortable stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:27

Property Description

Rooftop Swimming Pool and Spa

The NOI hotel in Santiago features a luxurious rooftop swimming pool and a relaxing spa where guests can unwind and rejuvenate after a day of exploring the city. With impeccable contemporary design, the pool area offers stunning views of the city skyline, creating the perfect ambiance for relaxation.

Designer Style Rooms with Premium Amenities

Experience comfort and style in the spacious designer rooms at NOI Vitacura. From flat-screen cable TV and minibars to exclusive linen imported from Europe, each room is thoughtfully designed to provide a luxurious stay. Some rooms even boast terraces and hot tubs for the ultimate indulgence.

Gourmet Dining and Beauty Treatments

Indulge in gourmet Chilean dishes at Restaurant Fronterizo and start your day with a full buffet breakfast featuring regional jams. Guests can also pamper themselves with beauty treatments at the spa, which includes a heated pool, sauna, and steam baths for a truly relaxing experience.

Book your stay at NOI Vitacura now and elevate your Santiago experience with our exceptional amenities and services.

Important information:

The minimum age to use the spa facilities is 15 years.

The use of the indoor pool requires a swimming cap. NOI Vitacura can provide guests with a free swimming cap upon request.

Rooftop Swimming Pool is available from 11:00 to 18:00.

--

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 1008 reviews
Cleanliness: 7.84
Service: 9.11
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.14
Overall Experience: 8.81
D
Dunezat • couple • pe
10
2026-10-27 • via Nuitee
R
roberto • couple • cl
7
2026-10-24 • via Nuitee
D
Desmadryl Arrigorriaga • couple • cl
10
Excelente
Pros:

La pieza estaba impecable, las sábanas de la coma muy buena calidad y buenos lo productos del baño.

Cons:

Todo estaba impecable

2026-10-22 • via Nuitee
J
Jose Tomas • couple • cl
10
2026-10-19 • via Nuitee
A
Andy • family_with_children • au
10
Great stay in Santiago
Pros:

Excellent hotel in a great Santiago location

2026-10-18 • via Nuitee
J
Javier • couple • cl
8
2026-10-17 • via Nuitee
M
María Constanza • solo_traveller • cl
9
Pros:

Muy agradable. Excelente atención.

2026-10-09 • via Nuitee
C
Caro • couple • ar
10
Espléndido
Pros:

Todo

Cons:

Un poco se ruido de la calle en el segundo piso

2026-10-07 • via Nuitee
A
Austin • couple • gb
10
Couldn’t fault it
Pros:

Great location. Friendly and helpful staff. Clean room. Good facilities. Good value for money.

Cons:

Nothing not to like.

2026-09-19 • via Nuitee
N
NICOLAS • solo_traveller • cl
3
Falta mantenimiento!
Pros:

No nos pudimos quedar. Pero el personal lo entendió y no nos cobraron

Cons:

Había una falla en la calefacción y no nos pudimos quedar a pesar de cambiarnos de habitación. El punto es q lo sabían. Deberían haber advertido al hacer check in. Perdimos dos horas desde que llegamos hasta que decidimos irnos.

2026-09-19 • via Nuitee
R
Rohit • couple • es
7
I always choose Noi because of location, otherwise hotel needs a complete overhaul.
Pros:

Location

Cons:

Needs maintenance of the rooms, bathrooms and corridors. Too many pastry options at breakfast which is all sugar, doesn’t need to so many kinds. I didn’t see in 3 days anyone touching them so I consider it as a waste. The staff could be bit more communicative for availability of omelette etc and provide coffee when occupying the table.

2026-09-18 • via Nuitee
N
Natasha • couple • uy
8
Pros:

Muy buen spa. Buena ubicación. Excelente desayuno. Habitaciones cómodas

2026-09-17 • via Nuitee
G
garrido Hernandez • couple • cl
5
Regular no es tan buen hotel
Pros:

Recepción poco clara y las habitación tenía mal olor

Cons:

Personal de recepción y el olor de la habitación

2026-09-17 • via Nuitee
P
paulina • family_with_children • cl
6
Cons:

el hotel es poco amigable con familias y niños. orientado para parejas sin niños

2026-09-15 • via Nuitee
L
LUIS • couple • cl
5
insatisfactoria.
Pros:

La ubicacion esta bastante bien, el desayuno tambien esta bien.

Cons:

Esta catalogado como un hotel 5 estrellas, sin embargo nadie te ayuda con las maletas, en la habitacion no hay pantuflas, se deben pedir, debi solictar cambio de habitacion dado que la asignada estaba con un holor muy pero muy desagradable.
en genreral no es un hotel de la categoria que indican.

2026-09-14 • via Nuitee
M
Mariia • solo_traveller • ar
8
Pros:

Отель очень неплохой: закрытый подогреваемый бассейн и спа-комплекс, бар на террасе, достаточно комфортабельные номера.

Cons:

Я не назвала бы отель соответствующим своей категории 5 звёзд. Довольно странно организованы ванные комнаты: умывальник находится при входе в комнату, а туалет, душевая и ванна - за стеклянной (!) дверью.

2026-09-14 • via Nuitee
N
Nico Amiot • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-09-14 • via Nuitee
L
Loni • couple • cl
8
Mantiene la calidad, pero han perdido los detalles
Pros:

Le habitación muy cómoda y bien decorada. Buen spa y muy buen desayuno.

Cons:

Íbamos por celebración. Solicité algún detalle de cortesía y nada. Además tuve que pedir reposición de crema, y nunca llegó.

2026-09-14 • via Nuitee
P
Pablo • couple • cl
8
2026-09-12 • via Nuitee
R
Rodrigo • couple • cl
10
2026-09-10 • via Nuitee