Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Wonderful stay
Enjoyed the stay

Categories

Cleanliness
8.66
Standard quality for this hotel tier.
Service
9.13
Very wonderful stay thank you for everything.
Location
9.17
Standard quality for this hotel tier.
Room Quality
8.62
Standard quality for this hotel tier.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
8.93
Overall positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:58

Property Description

Experience the ultimate beachfront getaway at Ana y Jose Hotel & Spa Tulum, where luxury meets nature.

Indulgent Spa Treatments
Pamper yourself at our rejuvenating spa, offering an array of massages, body treatments, and facials designed to unwind your body and mind.

Gastronomic Delights
Savor international cuisine at ANA Y JOSE, or opt for room service for a cozy night in. Enjoy complimentary cooked-to-order breakfast, plus drinks at our bar and beach bar to toast to another perfect day.

Unmatched Amenities
With a beautiful private beach, outdoor pool, fitness center, and complimentary Wi-Fi, your stay is complete with all the comforts and conveniences you desire.

Don’t wait—book your unforgettable stay at Ana y Jose Hotel & Spa Tulum today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 103 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.93
V
Vilma
10
Pros:

Very wonderful stay thank you for everything

2025-08-26 • via Nuitee
M
Maksim • family
10
Pros:

We enjoy our stay.

2025-07-31 • via Nuitee
P
Pedro • partner
8
Pros:

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service
Our room was comfortable, clean with a stunning ocean view
The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality
It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals)
Overall we had a good but not excellent experience that would make me want to go back

2025-05-04 • via Nuitee
C
Chamil • family_with_children
10
Pros:

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

2025-03-24 • via Nuitee
I
Ivan • partner
6
Pros:

Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.

2025-03-12 • via Nuitee
B
Brenda Roberta • partner
8
Pros:

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely.
We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre.
The soft shell crab tacos were amazing!

2025-03-11 • via Nuitee
P
Pamela • friends
10
Pros:

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.

2025-03-10 • via Nuitee
D
David • partner
10
Pros:

Beautiful beachfront resort

2025-02-14 • via Nuitee
K
Kathryn
10
Beautiful, bougie, easy! Amazing food and staff!
Pros:

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

2025-01-29 • via Nuitee
P
Policarpio • family
2
Pros:

Price was way up horrible service

2024-12-21 • via Nuitee
A
Alexander • family
10
Pros:

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

2024-12-15 • via Nuitee
G
GABRIELA • family
10
Pros:

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

2024-12-02 • via Nuitee
L
Lazaro
10
Pros:

Oasis

2024-11-26 • via Nuitee
D
Dagmar • partner
10
Pros:

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

2024-10-19 • via Nuitee
H
Hassam
2
Pros:

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.

2024-10-13 • via Nuitee
T
TAMIKA • family
10
Pros:

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

2024-10-06 • via Nuitee
E
Elios • partner
10
Pros:

The service was great Rafael & Paulina are top class.

2024-08-21 • via Nuitee
K
Kathy • partner
8
Pros:

The property was well maintained and offered a boutique feel, which we loved! However we were not expecting families to select this property because there are no kid amenities here? The beach service was lacking too, they only came around maybe every 3 or so hours. Housekeeping was inconsistent as well. The food was absolutely amazing here!!

2024-07-29 • via Nuitee
V
Verified traveler
10
Beautiful place, perfect hospitality
Pros:

Absolutely beautiful place. Everyone was so welcoming there and the food was amazing. We loved Omar! Such a great sense of humor and made every meal/drink even more enjoyable!!

2024-07-03 • via Nuitee
D
Dionne
10
Pros:

Service is excellent! I spent 3 nights and had a relaxing, peaceful time. It rained a lot and I ordered room service for dinner two nights and the food was really delicious and healthy. Omar deserves a special shoutout for being a fantastic and hilarious waiter. He recommended meals that were superb. My last night I ate at the restaurant and wasn’t feeling well, and he recommended the grilled fish and quinoa risotto, since they were light. Great choice. The spa services are a must! I had the best facial and massage, 70 minutes each, by I think, Abigail? I booked one for each day. Just amazing! My room was large and had everything I could want. The beach when it stopped raining, was fantastic! My last day the sun came out and while it was not hot, nice breeze, I still got sunburnt. This was my first solo trip and thanks to Ana y Jose, it was perfect due to staff and amenities. I will definitely stay there again when I visit.

2024-06-23 • via Nuitee