Victory Saigon Hotel

Nice place in a good area. Room was spotless and the staff friendly and efficient. The only disappointment was the breakfast… not great

People smoke in the restaurant and in building.

The Victory Hotel in HCMC is just fine for visiting the city and surrounding area. Its nothing fancy but the rooms were clean. The staff were very helpful with all our requests, accommodating and polite.
The location is great if you are looking to do things around the downtown area. It is extremely close to the War Remnants Museum, Independence Palace and so many other sites.
My only frustration was with the pool. They open the pool to outside paid groups so when we wanted to use the pool it was usually crowded with kids doing swim lessons and adults getting their daily laps in. Its a challenge to carve out some space for vacationing children who just want to goof off. The pool itself is large and has a very nice deck and location. I asked the staff about the group swim classes and was advised to swim earlier in the day - um hard no, I'm on vacation and have exploring to do in the mornings, thank you very much.
The breakfast buffet, included with our room package, seemed good, unless your vegetarian. For vegetarians they have an omelet/pho station and enough non meat items to get you through the day. The coffee was terrible. Just save your taste buds and get coffee somewhere else.
My struggle with this hotel was one I have often in SE Asian countries, there seems to be no consistency on room occupancy and bed size. We had one of those moments where we walked in the room and were like, "Oh this is gonna be interesting." We had two people sleep on the floor for the first night until we could secure a larger room the next day.
Overall its a good clean hotel, with a great location, very nice staff and a good price.

Friendly

Nice place. Staff were not enthusiastic.

Really liked this place. Great location and super staff. The rooftop pool was a refreshing swim.

The location is excellent.

n/a

Very disappointed. The pool area was dirty with broken tiles. Breakfast was ok, the fresh spring rolls we ordered at night were delicious. Room was good, tv reception was terrible, and the balcony was not able to be used (could only stand). The Bar only had a few spirits and beer. The staff were lovely but I wouldnt stay there again unless it was upgraded.

The hotel looks nothing like the pictures. We found so much hair and mold in the rooms. The towels are dirty and ripped. The worst: our friends came to their room after the room cleaning realising the room smells like cigarettes. They go to the lobby, and THE LOBU STAFF tolds them “yeah they are from Somali, they smoke when they clean the rooms, what can we do?”. We checked out immediately next day and they still refuse to refund us the rest 3 weeks of the stay. We opened up a case and waiting at the moment. If you love yourself a little, don’t come to this nightmare place.

DO NOT STAY HERE!!!!!! Hands down worst hotel I have ever stayed in my entire life. Originally booked for three weeks we only stayed for a night and was a living hell. We arrived and the room smelt of mold and urine, there was hair left in our bathroom shower, the bathroom was crusted on the inside like a public bathroom, wifi was non existent, and air conditioning only had one setting which was either extremely cold or off. We thought we could make it through one week and then move to another hotel but after one night we were proven wrong. There were holes in our sheets, we asked for them to be changed and instead they just put another blanket over them, so we slept on top of the beds and froze with the ac. The bathroom sink faucet sputtered water out if that is even a way to describe it. Our noses became clogged from the smell of mold which could be seen on the walls and in the bathroom. Trying to sleep, we were kept up all night by a club that was playing music so loud our room was vibrating. In the morning we contacted our travel agency to cancel the stay and get a refund, the hotel tried to have us move rooms but after seeing other rooms which smelled and looked the same we told them we wished to cancel and get a refund of our money. They made us have Expedia, our booking platform call them and then send them an email listing everything wrong with the hotel. They inspected our rooms and were unable to even defend the mold growth and disgusting conditions. After 2 hours of dispute we were able to receive a refund which they refused to put back onto our credit cards and instead gave us a ridiculous amount of cash. We were fortunately the first room in our larger group to go through this process. They became increasingly difficult with next groups taking the entire first day to refund 2 more groups the money. The others they only offered partial refund to for the same conditions forcing them to dispute the charges with their credit card. I felt so bad for the two receptionists who were trying their best to answer calls and answer our questions as their managers hid from us. When I say hid, I mean they would send the ladies to speak to us and hide behind a column in the lobby. They lied to us multiple times as well as lied to the agents from Expedia who made contact with them. They created an absolute living hell for everyone in our group during our first 3 days in HCMC. Uninhabitable, unsafe, and unacceptable living situations for a 3 star hotel at the price charged to us. We moved to another 3 star hotel nearby for half the price and 10x the quality. Whatever you do, do not stay at Victory Saigon, you will regret it.

Very comfortable

I read reviews before coming and luckily didn’t find any of the issues they mentioned.

The room is lovely (double bed, aircon, ensuite) and the only issues I found were that
- the shower spills water all over the floor somehow. I had to make sure to fetch towels changed everyday so I could soak it up
- the power to the room is only provided once the card is inside the slot in the room so the aircon doesn’t pre-cool the room. (No big deal)

I was pleasantly surprised that bottled water is provided in the room (and replenished daily)

The staff are lovely but most don’t speak any (or minimal) English and you need a bit of patience and adaptability to get a message across but it works.

I had a good night sleep at the Victory Hotel in Ho CHi Minh City. I chose this hotel for the central and convenient location and was not disappointed. The front desk staff was very friendly, thorough and effecient and i was even able to store my luggage during the day before i was able to check in. The room i had been given was very clean and modestly decorated so i was able to settle down for the night with ease. I would happily stay here again. Just make sure you get up early so you can make the most out of their breakfast service.

Good !!

Very friendly staff, they go above and beyond to help their guests!
Good value for price

I chose to stay at Victory hotel for most of my trips to Vietnam because of its location convenience easy access to most well known historical landmarks and my mom’s residence.

For this time i stayed at the hotel for a week for attending my mom’s funeral. To my surprise the facility and staff have improved a lot since my last trip to Saigon in November 2023. Both my wife and i have enjoyed my stay because of the breakfast food, the staff friendliness and the cleanliness of the hotel room.
The significance of this trip was the honesty of the staff. My mom left me her memento, a gold chain. I kept it in the hotel room safely box for protection as its valueless keepsake from my mom. When i returned to California I realized that I no longer had it in my belongings. I had been so sad and upset for my absent minded. I emailed the staff at the hotel with a slim hope to find it. To my great surprise and joy. The staff has responded promptly with a good news. They found and kept it safe for me.
It has been my great appreciation for finding back my mom’s souvenir. My heart melted by the hotel staff esp. the room service and the front staff.

Attached is the extract from the response from the hotel to my inquiry.

“Kính gửi anh , chị!
Khách sạn chúng tôi xác nhận anh, chị có quên 1 dây chuyền ( để trong hộp). Hiện tại dây chuyền này đang được chúng tôi cất giữ. Anh chị vui lòng đến quầy Lễ Tân khách sạn nhận lại! Ngay sau khi anh chị trả phòng thì nhân viên tầng buồng phát hiện và mang xuống quầy Lễ Tân nhưng ko có số điện thoại của anh chị để thông báo. Anh chị có thể liên lạc Sdt 0903732172- Mrs Thúy FO.”

My greatly appreciation to the hotel staff.

Quan Dinh (Irvine CA)

For a 3 star hotel in Vietnam, we found it ok. It was clean and the airco worked well. The location is tops, very central. The beds were very hard although we found that in pretty much every hotel in Vietnam. There is a swimming pool on the top floor that the kids loved. The breakfast was the worst we had in Vietnam but really every 3 star hotel had about the same offering, only this one was slightly worse with limited fresh fruit and only boring, white bread. The staff were fine. Our experience was ok, better than the reviews here.

We we're on a tour across Vietnam and this was by far the worst place we stayed. Old, run down and the staff we're absolutely miserable. Rooms were ok, hard beds but they were clean. Probably the location is about all it has going for it. Terrible breakfast as well!

This hotel is very central to museums etc, but not geared up to the western visitor. Terrible shower , the hardest bed I've ever come across. Breakfast isn't worth going to if you are not into noodles and fried rice. Better hotels in this city. Go there instead.

If all the hotels we stayed in, during our Vietnam tour, this was the low point. The only good thing I can say about the lobby was the AC. Why does the lobby matter?
Cause the room was so cramped, it was good for nothing but sleeping in. Noisy, old AC, hard beds and even harder chairs. Nothing inviting to relax. So what do you do, you go for a drink downstairs. Except it’s the same. Hard wooden ‘thrones’ look nice but are only good for a short rest while waiting for someone. Bar options are limited, the place is extremely uninviting.
Ok, the pool then. Nope, a swimming class during the day and in the evening I get hustled by the staff. Still not sure if we were supposed to bring our own towels up or not. The whole pool is operated like a public facility and we never went back in the three nights we spent there. All in all, I would never come back here. It only works for a bed for the night, and there are better options in that class.