Palais Medina Riad Resort

Hotels
Atlas
7.8 (2597 reviews)
Avenue Allal El Fassi , Fès , ma

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Convenient SPA services
Cons:
Cleanliness issues
Food safety concerns

Categories

Cleanliness
6.01
Issues with mold in bathrooms and cleanliness reported in the reviews.
Service
8.98
Mixed experiences; staff did respond to issues but there were significant service failures.
Location
9.52
Location praised in some reviews for its view and accessibility.
Room Quality
7.47
Rooms mentioned as needing renovations and issues with temperature control were noted.
Amenities
9
SPA services were praised, indicating good amenities.
Value for Money
7.46
Breakfast and overall pricing questioned in reviews.
Food and Beverage
5.01
Severe issues reported with food leading to illness.
Overall Experience
8.98
Despite significant issues, some positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 05:47

Property Description

Luxurious Andalusian Oasis
The Palais Medina & Spa Hotel in Fes offers a serene escape in a 5-hectare Andalusian garden, boasting stunning views of the Jbel Zallagh Hill and the Old Medina.

Unparalleled Relaxation
Indulge in the hotel's luxury spa center, Thalion Spa, offering a variety of beauty treatments. Unwind on the large garden terrace, overlooking the picturesque surroundings.

Culinary Delights
Savor international and Moroccan cuisine at the hotel's 3 restaurants, followed by drinks at the piano bar or a night of entertainment at the night club.

Experience the perfect blend of luxury and tranquility at Palais Medina & Spa Hotel. Book your stay now to immerse yourself in the beauty of Fes.

Important information:


At check-in, the hotel offers a 10% discount for all services of the Daniel Jouvance Spa.
Guests will be requested to present the credit card used for the booking. No prepayment will be charged on the credit card. Full payment is due upon arrival.

Gala dinner for the 31st of December is not included in the rooms' rates and is optional. It is to be paid on site.

We apologize for any inconvenience caused and thank you for your understanding

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2597 reviews
Cleanliness: 6.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 7.46
Food and Beverage: 5.01
Overall Experience: 8.98
A
Anass couple ca
10
2026-05-09 via Nuitee
W
Walter couple be
3
vétuste et peu accueillant
Pros:

La situation géographique est idéale et l'endroit assez calme, la piscine splendide

Cons:

L'hôtel est devenu vétuste, les matelas sont déformés, il faut enjamber la baignoire pour prendre une douche et c'est dangereux quand vos pieds sont mouillés, manque de prise de courant, frigo vide et pourtant il y a un tarif indiqué ... le Wellness affiche une remise de 20% sur les prestations et quand vous la réclamez ils disent de l'action est finie (lol)
Le personnel n'est absolument pas accueillant il est habitué aux client qui arrivent en bus pour une journée. Quand les bus partent tôt 7-8 heure du matin), il n'y a plus de table propre pour le petit déjeuner et le buffet est sinistré. Dommage car avec peu d'effort il y a moyen de faire beaucoup mieux !!!

2026-05-09 via Nuitee
B
BENHIMA solo_traveller ma
8
2026-05-08 via Nuitee
E
EMMANUEL solo_traveller fr
8
Pros:

L'espace et la piscine

Cons:

Un peu désuet a besoin d'un coup de rafraîchissement

2026-05-06 via Nuitee
O
OMAR solo_traveller ma
8
Buena estancia
Pros:

Habitaciones amplias, personal amable, ubicación buena

2026-05-06 via Nuitee
M
Mohamed solo_traveller ma
9
Pros:

L emplacement' les équipements

Cons:

Ras

2026-05-06 via Nuitee
Y
Yassine solo_traveller ma
8
2026-05-05 via Nuitee
L
Linda solo_traveller au
10
Fabulous pool and facilities not far from Medina
Pros:

I stayed 2 nights and enjoyed the large sparkling pool, selection of food at breakfast and my room overlooking the Medina. I ordered room service dinner one evening that was great and arrived promptly

2026-05-04 via Nuitee
S
Said solo_traveller de
10
Gelungener Aufenthalt
Pros:

Mitarbeiter sehr freundlich! Wunderschöner Ausblick auf die Medina.

Cons:

Badezimmer könnten renoviert werden.

2026-05-04 via Nuitee
R
Ruleall couple gb
8
Conveniently located and spacious resort with excellent pool.
Pros:

The pool was excellent for swimming laps in and getting a work out in. Size of the room was also very spacious with a sitting area next to the bed. Location was quite convenient as it is located next to a shopping mall with a major supermarket (Carrefour) and approximately 20 minutes walk to the Medina.

Cons:

Soundproofing could be better. We could quite clearly hear sounds of dishes clanking and things being dragged around and suspected that the sounds were travelling through pipework within the walls from the kitchen downstairs. Cleaning could also be improved as we noted that there were debris (e.g. feathers, crumbs) on the carpeted floors upon check in indicating that it had not been thoroughly vacuumed.

There were also no cooked meat options at the breakfast buffet though the range was quite extensive.

2026-05-04 via Nuitee
S
SIMON solo_traveller fr
10
Pros:

Toujours bien

Cons:

La gentillesse

2026-05-03 via Nuitee
S
Soukaina couple es
10
2026-05-01 via Nuitee
S
Sabrina family_with_children ma
9
2026-04-30 via Nuitee
M
Mohamed Faouzi couple ma
9
2026-04-28 via Nuitee
A
Abdelhaq solo_traveller ma
7
Pros:

Personnel accueillant

Cons:

RAS

2026-04-27 via Nuitee
A
Abdelwahab solo_traveller ma
10
2026-04-27 via Nuitee
A
Ayman couple sa
8
2026-04-27 via Nuitee
O
Othman couple ma
9
2026-04-26 via Nuitee
M
Mohamed solo_traveller ma
8
Pros:

Simed a la réception et ayoub housekeeping

2026-04-26 via Nuitee
couple it
8
Fes a differenza di Rabat..non mi soddisfatto molto ..caotica sporca.
Pros:

Posizione comoda per spostarsi
Bel giardino ...in mezzo alla natura..comodo parcheggio dell hotel..custodito..

2026-04-26 via Nuitee