Splendid Holiday Hotel Spa

Hotels
9.4 (1196 reviews)
16 Ngõ Thọ Xương lane , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Excellent breakfast
Cons:
Small rooms
Maintenance issues
Misleading pool information

Categories

Cleanliness
8.76
Some rooms noted for less maintenance, especially some complaints about quality.
Service
10
Overall, service was praised, especially Jacky's assistance.
Location
9.73
Location was frequently commended for convenience and access.
Room Quality
8.27
Room sizes were smaller than expected, and some issues were noted.
Amenities
9.22
While there were complaints about the pool, other amenities were well-received.
Value for Money
9.75
Value justifies the price with good services and location.
Food and Beverage
9.71
Breakfast was highlighted positively by multiple reviews.
Overall Experience
9.76
Generally a satisfying experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:29

Property Description

Central Location:
Situated in the heart of Hanoi, Splendid Holiday Hotel Spa is a stone's throw away from iconic landmarks such as St. Joseph Cathedral and Thang Long Water Puppet Theater.

Luxurious Amenities:
Indulge in a range of amenities including a business centre, concierge service, 24-hour front desk, and complimentary WiFi in all areas.

Culinary Delights:
Savor a delightful breakfast spread and relish American and Asian cuisine at the on-site restaurant, with a vegetarian menu available upon request.

To experience the epitome of comfort and convenience in Hanoi, book your stay at Splendid Holiday Hotel Spa today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.4
Based on 1196 reviews
Cleanliness: 8.76
Service: 10
Location: 9.73
Room Quality: 8.27
Amenities: 9.22
Value for Money: 9.75
Food and Beverage: 9.71
Overall Experience: 9.76
O
oliver • solo_traveller • fr
10
2026-05-30 • via Nuitee
M
Michal • family_with_children • cz
10
Pros:

Pokoj 206 byl skvělý, 906 byl slabší. staff byl ale opravdu moc milý. Nenarazili jsme tady na nikoho kdo by nebyl extra milý, extra přátelský (Tom, Jacky, Angela, Mina, Ryan and Harrison). they went above and beyond during our stay and despite first difficulties with rooms, our stay was perfect thanks to the people here. even offered to go and get groceries for me. Amazing staff

2026-05-28 • via Nuitee
Y
YUKARI • solo_traveller • jp
5
2026-05-28 • via Nuitee
E
Eleonora Chorna • solo_traveller • es
10
Pros:

Всё было прекрасно! Завтрак был невероятный) Том, Мина и Анджела были очень приятны и помогали во всём🤍

2026-05-27 • via Nuitee
K
Kate • solo_traveller • gb
10
Pros:

Staff helped to carry cases into hotel then up to room. Welcomed with juice and watermelon. Friendly and helpful. Jacky helped to find car to take to airport in the street nearby as my phone was not working. Couldn't do enought for us.

Upgraded our room- no complaints.

2026-05-26 • via Nuitee
L
lisa • couple • au
10
Amazing customer service
Pros:

The staff were amazing, nothing was too much trouble. the hotel is in a great spot.
Highly recommended

Cons:

Nothing

2026-05-26 • via Nuitee
V
Valerie • solo_traveller • fr
10
Tres bon hotel bien situé
Pros:

L’accompagnement personnel avec Tom pour tout, taxi, excursions, etait excellent.
Merci beaucoup Tom! Cela a facilité notre sejour
L’hotel est tres bien situé pour visiter le vieux quartier

Cons:

La piscine n’est pas dans l.hotel même, il faut marcher 300 mètres

2026-05-25 • via Nuitee
K
Kate • couple • ca
9
2026-05-25 • via Nuitee
M
Maddie • couple • nz
10
Pros:

Great location, lovely staff - Jacky & Angela were wonderful

2026-05-24 • via Nuitee
W
will • couple • jp
10
2026-05-23 • via Nuitee
J
Jeanette • solo_traveller • au
10
2026-05-22 • via Nuitee
V
vanessa • couple • pa
6
Céntrico y nada lujoso
Pros:

Ubicación céntrica en el old Square que te permite llegar caminando a cualquier lugar. La atención del personal extremadamente amables, gentiles y serviciales. Jacky, Tomás y Niam fueron muy agradables en todo momento.

Cons:

Cuando llueve la calle del hotel se inunda y no te permite acceder al hotel, tuvimos que quitarnos los zapatos y caminar por aguas negras y sucias hasta la entrada. Deberían tener alguna estructura o darte impermeables para los pies por si eso ocurre, pues pudimos tener una infección. Además la habitación se sentía húmeda y algunas áreas descuidadas, además se nos inundó el baño porque el desagüe se tapó y tardó un rato para bajar.

2026-05-22 • via Nuitee
I
Ilaria • couple • de
10
Pros:

Excellent Hotel. Tom was very good for organized all the trip to Halong bay , Ninh binh . Perfect

2026-05-19 • via Nuitee
T
Thomas • solo_traveller • au
10
2026-05-15 • via Nuitee
R
Renee • solo_traveller • au
10
Pros:

The hotel is located in a great spot on a quiet lane. It is very close to everything.
The staff were very friendly and helpful. A big shout out to Mira, Harry and Tom!

Cons:

The pool is not located at the hotel. It's a 10 minute walk away.

2026-05-15 • via Nuitee
A
Anna • solo_traveller • gb
9
Pros:

Tom and Anna, and all the team were welcoming right from the start. You get a welcome drink and some refreshing melon. The staff were always smiling and willing to help. The room was clean with really good air conditioning which is very welcome after the humid streets. The location is within walking distance for hoan Kiem lake, train street and the markets. The breakfast was exceptional lots of Vietnamese and European choices with good coffee and lots of fresh tropical fruits. Passion fruit seems very popular here. And I enjoyed the spa treatments. Prompt and efficient taxi service to and from the airport.

Cons:

If you can, ask for a room with a window view. My room had no natural daylight. Also the swimming pool is a 5 minute walk away, in another hotel, but I would still rate this hotel as fantastic value for money.

2026-05-14 • via Nuitee
D
Dale • couple • gb
10
Great location, staff, breakfast room all wonderful. Will definitely be back!
Pros:

Fabulous location, friendly, helpful staff, especially Mr Harry and Brian who attended to all our needs.

Cons:

Nothing.... perfect.

2026-05-14 • via Nuitee
P
Paul Wright • solo_traveller • au
9
Pros:

Location and staff

Cons:

Walking to the pool, only downside

2026-05-12 • via Nuitee
K
Kerri • extended_group • au
9
Great location, comfortable bed
Pros:

I loved the friendliness of the staff and their willingness to teach me the main statements ie omg that’s too much. Very much appreciated. The bed was very comfortable in the superior dbl room and hot was was good pressure. Location was great right next to the big church. And it’s got an elevator

Cons:

Nothing. Also a great breakfast

2026-05-11 • via Nuitee
J
jean marc • solo_traveller • fr
10
Pros:

Mr Tom excellent

Cons:

tranquillité

2026-05-11 • via Nuitee