Maya Boutique Hotel & Spa

Hotels
9.6 (1119 reviews)
20 Dao Duy Tu , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Tasty breakfast
Cons:
Dirty room in one review
Small room mentions
Noisy location in some rooms

Categories

Cleanliness
8.76
Several reviews mentioned that the rooms were clean, but one review noted it was dirty.
Service
10
Many reviews praised staff for their helpfulness and friendliness, particularly Ms. Vy.
Location
10
Multiple reviews highlighted the great location close to attractions.
Room Quality
8.76
Positive mentions regarding comfort, but some hinted at issues like size and noisy locations.
Amenities
9.76
Breakfast and ambiance received positive comments, though specific amenities weren't detailed.
Value for Money
9.76
Favorable remarks about value were mentioned, although one review pointed out downsides.
Food and Beverage
9.76
Breakfast was noted as plentiful and tasty in reviews.
Overall Experience
10
Overall sentiment reflects a very positive stay, reinforcing a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:39

Property Description

Central Location
Maya Boutique Hotel & Spa is ideally situated, just a 5-minute walk from Dong Xuan Market and Hoan Kiem Lake. Perfect for exploring the vibrant shopping streets nearby.

Comfortable Accommodation
Enjoy the comfort of air-conditioned rooms with classic décor and wooden flooring. Relax with a flat-screen TV, minibar, and a private bathroom with a shower enclosure for your convenience.

Convenience and Services
Indulge in daily breakfast at the on-site restaurant, unwind with a massage, or handle business matters at the business center. Benefit from travel assistance, a 24-hour airport shuttle, and a helpful 24-hour front desk staff for a stress-free stay.

Experience the best of Hanoi at Maya Boutique Hotel & Spa. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 1119 reviews
Cleanliness: 8.76
Service: 10
Location: 10
Room Quality: 8.76
Amenities: 9.76
Value for Money: 9.76
Food and Beverage: 9.76
Overall Experience: 10
T
Tom • couple • gb
10
Would recommend!
Pros:

Lovely room! Great staff.

2026-06-06 • via Nuitee
T
Timon • couple • de
9
Super Preis-Leistungs-Verhältnis
Pros:

Zentral in der Altstadt gelegenes, günstiges Hotel, das super für einen Aufenthalt in Hanoi ist!

2026-06-05 • via Nuitee
M
maryko • solo_traveller • kr
10
2026-06-05 • via Nuitee
A
Ami • couple • gb
10
Perfect location and wonderful staff
Pros:

The staff were wonderful, very helpful and so friendly! The customer service is excellent! The location was incredible. Easy to navigate Hanoi from here and I loved having a balcony to watch the bustling nightlife!

Cons:

No complaints.

2026-06-02 • via Nuitee
W
Wayne • solo_traveller • au
8
Pros:

Location. Helpful staff. Breakfast. Good value.

Cons:

Had to leave the room card in the slot for the air con and fridge to continue working.

2026-06-02 • via Nuitee
S
Sergio Velhinho • solo_traveller • pt
5
Aceitável
Pros:

Os funcionários são muito simpático e prestativos

Cons:

Barulho dos carros e motos a noite toda

2026-06-01 • via Nuitee
O
Off The Beaten Track Travel • solo_traveller • au
10
2026-05-31 • via Nuitee
H
Helena • couple • ee
9
2026-05-28 • via Nuitee
T
Tushar • solo_traveller • in
6
2026-05-27 • via Nuitee
C
Cecily • solo_traveller • il
10
Pros:

Wonderful reception friends. Thank you Leotus, Frodo and Max.
Thankyou for your wonderful help and services. Hope to visit again.

2026-05-27 • via Nuitee
E
Esther • couple • sg
6
Outdated hotel with a noisy environment
Pros:

The staff were very friendly & helpful. The location was good and convenient to walk to cafes & shops.

Cons:

Unfortunately, our stay was disappointing. The hotel felt very worn out - both the room and facilities looked much older than the photos online.

We were also given a room on the 8th floor, but the elevator only went up to the 7th, so we had to carry our luggage up a flight of stairs.

The location is central and convenient, but the traffic noise & honking was constant and made it hard to rest. The staff were friendly and helpful, which we appreciated, but overall I wouldn’t recommend staying here.

2026-05-26 • via Nuitee
J
joycia • solo_traveller • in
7
Nice place for short stays.
Pros:

Location is quite good at the heart of Hanoi old quarters. Front desk staff Frodo was very helpful. All major attractions are nearby. Hello helped us arranging a day tour of halong bay cruise trip deal.
They switched is to a better room when air conditioning broke in our original room.

Cons:

Breakfast options are very limited
Building and rooms are on a smaller size. Top floor rooms on 7th and 8th floor can be noisy from street sounds late at night

2026-05-25 • via Nuitee
S
Samantha • couple • se
7
Pros:

Kind staff and good location if you want to be in the Old Quarter.

Cons:

We booked the superior double room, which didn’t have windows (which we suspected and were okay with). However the ventilation was pretty poor - the room felt quite “damp” and sticky which made sleeping uncomfortable and is causing some mold issues in the bathroom.

2026-05-23 • via Nuitee
M
Maik • couple • de
9
2026-05-20 • via Nuitee
J
John • couple • gb
7
Pros:

Staff very helpful

Cons:

The room was quite small

2026-05-19 • via Nuitee
N
Nguyễn • extended_group • vn
4
tôi sẽ không chọn lại khách sạn này
Pros:

Nhân viên khá ngoan.

Cons:

Ấn tượng đầu tiên vào sảnh là rất hôi. Chiếc ghế sofa bọc vải ở sảnh có vẻ nhưng rất lâu rồi không được vệ sinh. Phòng nghỉ được sịt 1 loại nước hoa rất hắc. Trang thiết bị trong phòng giống nhà nghỉ hơn là 1 khách sạn

2026-05-15 • via Nuitee
A
Aysem • couple • de
9
Kann man nur weiterempfehlen
Pros:

Sehr freundliches Personal, sehr hilfsbereit - durften schon morgens um 9 einchecken damit wir uns nach unserem langen Flug ausruhen können. Zimmer klimatisiert und sauber

2026-05-15 • via Nuitee
A
Ana • couple • es
9
Fantástica
Pros:

La habitación era amplia y la cama muy cómoda. La ubicación del hotel es muy cómoda para moverte andando y está en una zona menos ruidosa. El personal es atento y amable

2026-05-13 • via Nuitee
S
Sofie • solo_traveller • se
10
2026-05-13 • via Nuitee
B
Ben • couple • ie
10
Would recommend to people travelling to Hanoi for a stay - great location and nice clean room
Pros:

Great location, staff very helpful and friendly

Cons:

It is quite noisy both inside of the property in the early hours - possibly cleaning staff

2026-05-11 • via Nuitee