Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Good breakfast
Nice pool facilities
Cons:
Dirty rooms
Service inconsistencies

Categories

Cleanliness
5.69
Several mentions of dirty rooms and maintenance issues.
Service
8.16
Mixed reviews; some staff were helpful while there were issues with bar service.
Location
8.7
Nice location on the canal with potential for a lovely atmosphere.
Room Quality
7.65
Rooms had positive aspects but also various maintenance and cleanliness issues.
Amenities
8.18
Great spa and pool facilities, but some areas need updates.
Value for Money
7.64
Overall decent, but inconsistencies in service and product quality.
Food and Beverage
7.69
Mixed experiences; excellent food at times, but not consistently.
Overall Experience
8.66
Enjoyable stay despite some flaws; generally a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Spa and Recreational Amenities
Indulge in massages and body treatments at the on-site spa, or enjoy outdoor tennis courts and an indoor pool for some relaxation and recreation.

Dining and Drinks
Savor Modern European cuisine at The Waterside restaurant, opt for 24-hour room service, and unwind with a drink at the bar/lounge.

Convenience and Services
Make use of complimentary Wi-Fi, concierge services, and a business center, with extras like express check-out and event facilities.

Pamper yourself at Lion Quays Hotel & Spa, a luxurious waterfront retreat in Oswestry, offering a perfect blend of relaxation and recreation. Book now for an unforgettable stay!

Important information:

  • Pool access available from 7:30 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 5.69
Service: 8.16
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.66
S
Sarah solo_traveller gb
10
Pros:

The pool, sauna and jacuzzi were lovely

2026-06-05 via Nuitee
C
Cheryl couple gb
7
2026-06-05 via Nuitee
L
Lucy couple gb
4
2026-06-04 via Nuitee
A
Adamson solo_traveller gb
7
Pros:

The Canal boat beer garden was nice .

Cons:

The double bed wasn't a double bed it was x2 singles pushed together . Asked for a double bed so expect a double bed .

2026-06-04 via Nuitee
P
pablo27 solo_traveller gb
10
Pros:

Spacious clean room and helpful staff

Cons:

Breakfast wasn't very hot, perhaps a microwave in the breakfast area?

2026-06-03 via Nuitee
C
Christopher couple gb
8
Good stop on our journey back home for my wife’s birthday.
Pros:

Convenient for our journey home. Easy access to the canal path for a walk.

Cons:

A few issues with cleanliness in the room.
Ceiling light shades very dirty, looked like they hadn’t been cleaned for months.
Ceiling tiles and n the hallway part of the bedroom were broken.
The whole property needs a refurbishment.
Swimming pool very warm inside the area.

2026-06-02 via Nuitee
G
Georg solo_traveller de
4
2026-06-02 via Nuitee
L
Linda couple gb
8
2026-06-02 via Nuitee
L
laura couple gb
7
2026-06-02 via Nuitee
V
Visitor from NorthWales couple gb
5
Big let down , standard travel lodge experience
Pros:

The staff were pleasant , the pool and facilities were fine , the grounds are nice for a walk

Cons:

The bed was very uncomfortable, (joint) , the shower was dirty also glass was not clean , wet tissue stuck on shelf ,door to veranda was restricted by table , dining table we were led to was peeled of varnish and not fit for purpose until resurfaced, there was napkins under leg to steady , there was an old extension lead to use toasters which was hot to the touch as it was servicing two toasters ,(not wound out ) very silly as a fire hazard . I was desperate to stay at Lion Quays after passing many times over the years , as it was my wife’s Birthday I thought it would be a lovely treat , unfortunately it wasn’t, in a beautiful building and location the standards need to be higher.

2026-06-01 via Nuitee
E
Erika solo_traveller gb
10
Cons:

8

2026-06-01 via Nuitee
C
Chris solo_traveller gb
8
2026-06-01 via Nuitee
J
Jessica couple gb
5
Pros:

The spa area

Cons:

The hotel didn’t look like the pictures at all the rooms were very basic we asked for a drink of water and the staff couldn’t help

2026-06-01 via Nuitee
P
Pauline couple gb
9
Very enjoyable
Pros:

Breakfast was good but
We object to having been asked to pay extra for porridge and pancakes

Cons:

Porridge and pancakes included in breakfast

2026-06-01 via Nuitee
S
Stuart solo_traveller gb
9
Pros:

Last minute booking on way to Liverpool and Isle of Man TT. Ideal.
Great bar and evening meal.
Great breakfast.

Cons:

Nothing.

2026-06-01 via Nuitee
J
Jenni solo_traveller gb
8
Pros:

Nice hotel food was amazing spa was amazing

Cons:

Paid extra for a so called room with a view yet could only see a bush paid well over the odds and staff didn't care

2026-06-01 via Nuitee
A
Ashley couple gb
8
2026-06-01 via Nuitee
P
paul family_with_children gb
9
Fantastic stay
Pros:

The restaurant and the great size swimming pool which the children loved too

Cons:

Nothing

2026-06-01 via Nuitee
G
Georgia solo_traveller gb
6
Pros:

The spa and leisure facilities were comfortable clean and overall lovely

Cons:

The room had clothes and items from a previous guest, the bedsheets were put on incorrectly and the room wasn't as clean or kept in a standard you'd expect for upwards of £120 a night

2026-05-31 via Nuitee
L
Lauren family_with_children gb
10
2026-05-31 via Nuitee