Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent spa, pool, jacuzzi and sauna
Clean and modern rooms reported by multiple guests
Comfortable beds reported in several stays
Good continental breakfast choice for some
Pleasant canal/field views in some rooms
Reasonable price / good value noted by some
Leisure facilities not overcrowded
Cons:
Significant cleanliness issues reported (stains, mould, dirty edges)
Lift repeatedly broken causing accessibility problems
Cooked breakfasts and some evening meals criticised (greasy, lukewarm, poor quality)
Some rooms and hotel areas described as tired or in need of refurbishment
Beds in some rooms are uncomfortable with protruding springs
Road noise when balcony/door open
Odd smells reported (spa drain smell, eggy stream near car park)
Limited/poor vegetarian menu options and occasional out-of-stock items

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean, modern rooms and leisure areas, but there are multiple serious cleanliness complaints (stains, mould, filthy bathroom edges, glasses left outside, smelly spa drain and eggy stream).
Service
9
Consistently positive staff feedback: reception and multiple team members described as friendly, helpful and professional; guests repeatedly noted good service and helpfulness.
Location
8
Generally favourable: handy location with pleasant canal/field views for some rooms; some road noise reported when balcony/doors are open.
Room Quality
7
Mixed room quality: some rooms described as clean, modern and comfortable (nice views, comfy beds), while others reported small bathrooms, worn/tired decor and problematic beds with exposed springs.
Amenities
8.5
Leisure facilities are a strong point: spa, pool, jacuzzi and sauna receive high praise; however some spa areas and changing rooms were described as tired or with flaking paint and the lift failures impacted access.
Value for Money
7.5
Perceived as reasonable value by some guests (price and included breakfast noted), but issues with food quality and tired hotel areas temper the value impression for others.
Food and Beverage
6.5
Mixed to negative: continental breakfast had good choice for some, but cooked breakfast and several evening meals were criticised as greasy, lukewarm or poor quality; limited vegetarian options and occasional items out of stock.
Overall Experience
8
Overall mixed but leaning positive: many guests enjoyed the spa, pool, friendly staff and would recommend, yet several stays were spoiled by food issues, lift problems, cleanliness concerns or booking errors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:35

Property Description

Stunning Views and Country Club Facilities

Located in the English countryside, Lion Quays Waterside Resort offers stunning views of the Llangollen Canal. Guests can enjoy access to the country club facilities, including a 75-station gym, fitness classes, and a 25-metre swimming pool with steam room, sauna, and jacuzzi.

Luxurious Spa Experience

The property features a spa with a thermal suite, experience showers, hydrotherapy pool, steam room, Sanarium, and sauna. Guests can indulge in spa treatments for an additional fee, complete with luxury robes, towels, and slippers provided for the ultimate relaxation.

Cafe Ash Delights

Cafe Ash is open all day, serving a variety of snacks, cakes, sandwiches, and refreshments for guests to enjoy throughout their stay.

Book your stay at Lion Quays Waterside Resort for a perfect blend of relaxation and luxury amenities.

Important information:

There are restricted times that children can use the country club. For more details please contact the property using the contact details on the booking confirmation.

Please note that guests are advised to nook treatments in advance.

The Country Club facilities which includes a 82 foot heated swimming pool and jacuzzi plus a 75 station Technogym is open for guests to use for free. As a result of COVOID 19, the steam room and sauna will remain closed.

Children are only permitted to use the swimming pool between 11:00 and 16:00. Times slots will need be booked during the recovery of the COVID 19 period and to be complete 24 hours prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.5
Based on 2877 reviews
Cleanliness: 5.5
Service: 9
Location: 8
Room Quality: 7
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 8
C
Charlotte • couple • gb
10
2026-08-29 • via Nuitee
L
lorrainne • couple • gb
9
A pleasant stay as always
Pros:

Location, views. Staff very friendly

Cons:

Some areas could do with maintenance, looking a little worn in places - spa, bedrooms

2026-08-29 • via Nuitee
L
Leslie • couple • gb
5
Ok but lots of things wrong.
Pros:

Well located for our needs.

Cons:

Room was tired, cramped bathroom, no hooks anywhere, safe not working and not fixed during our stay. Balcony was in terrible condition. Restaurant service had issues.

2026-08-29 • via Nuitee
G
Graham • couple • gb
8
We enjoyed our stay, and we look forward to staying again.
Pros:

I found the hotel to be good value for money and all the staff were kind and helpful.

Cons:

The hot beverages at breakfast, the machines were always busy. When you went for the cooked breakfast lids were left off the container or not put back properly- hence the content were not always as hot as they should be - that is the other guests not staff.

2026-08-29 • via Nuitee
T
Tony • family_with_children • gb
9
Lovely place and great food. Staff were so friendly too
Pros:

Everything we needed

Cons:

Nothing

2026-08-29 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

Best night sleep lovely and clean would definitely go again staff lovely lady at reception was very nice and helpful 👍

2026-08-28 • via Nuitee
C
Carys • solo_traveller • gb
10
2026-08-28 • via Nuitee
G
George • couple • gb
8
Enjoyable visit to Lions Quay, leisure and Spa facilities superb, great breakfast
Pros:

The leisure and Spa area were superb

Cons:

Air conditioning in room not working

2026-08-28 • via Nuitee
N
Nicola • solo_traveller • gb
5
Not a great place to stay. All a bit run down and not impressive.
Cons:

Spa area. Mostly not working. Steam and sauna closed. Open to the public. Changing facilities really poor.
Dinner menu very unexciting.
Canal view not worth it.
Room small.

2026-08-28 • via Nuitee
R
Roger • solo_traveller • gb
8
Like the location and the hotel but the rooms are in need of some renovation work
Pros:

Location

Cons:

The shower base tiles are appalling. They are covered in mould and limescale and in need of a good clean. Bathrooms are small and bottom of door was very badly chipped. The bedroom carpet also had an area with tape on it.

2026-08-27 • via Nuitee
J
Janet • solo_traveller • gb
7
Pros:

Lovely helpful staff and nice to be able to use the spa. Good choice of food for breakfast.

Cons:

Not enough teabags but was given more when requested. Continuous banging of a door for over an hour.

2026-08-27 • via Nuitee
C
Catrin • solo_traveller • gb
8
2026-08-27 • via Nuitee
A
Adrian • couple • gb
1
Very poor communication and accommodation cancelled on checking in!
Cons:

Our room was overbooked and therefore our accommodation was cancelled at check in. We drove 3 hours and received no prior notification from the hotel. We’d received a notification 2 weeks before our stay confirming our booking and asking whether we wished to book a table for dinner. Very poor service and extremely disappointing!

2026-08-25 • via Nuitee
M
M • extended_group • gb
9
2026-08-24 • via Nuitee
R
Roland • couple • es
9
2026-08-24 • via Nuitee
E
Elaine • extended_group • gb
8
Pros:

Breakfast was great with lots of choice.

Cons:

We ordered an extra bed to be added to our room on the Saturday night as a friend couldn't stay for both nights. On arriving back at the hotel at 2am, the bed wasn't set up and no bedding was left. When we reported this to reception, they were very apologetic and sorted it straight away. Just not what you want to be doing after a long day and night at a wedding at 2 in the morning. The extra bed charge was removed from out bill.

2026-08-24 • via Nuitee
S
Suzanne • couple • gb
10
Pros:

Lovely location.

2026-08-24 • via Nuitee
M
Mark Terrey • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing great

2026-08-24 • via Nuitee
T
Taryn • couple • gb
10
2026-08-24 • via Nuitee
K
Karen • solo_traveller • gb
6
Pros:

The grounds to the hotel and spa were lovely, lots of little bridges and it was right by a canal. Great views out of our bedroom window.

The room was clean and functional. The spa was clean and had plenty of saunas, steam rooms, pool and Turkish bath type pool. Showers in the spa were powerful, lockers handy no need for change. Towels provided.

Cons:

On the first night we noticed a steam room was closed along with a smaller spa room. Some tiles had come away from the shower( making it look a mess ) in the spa area by the pool.. it is in need of some maintenance.

Our bedroom was quite small considering it had a table two chairs and a huge dressing desk ...not necessarily needed.

2026-08-24 • via Nuitee