Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Good breakfast
Nice pool facilities
Cons:
Dirty rooms
Service inconsistencies

Categories

Cleanliness
5.69
Several mentions of dirty rooms and maintenance issues.
Service
8.16
Mixed reviews; some staff were helpful while there were issues with bar service.
Location
8.7
Nice location on the canal with potential for a lovely atmosphere.
Room Quality
7.65
Rooms had positive aspects but also various maintenance and cleanliness issues.
Amenities
8.18
Great spa and pool facilities, but some areas need updates.
Value for Money
7.64
Overall decent, but inconsistencies in service and product quality.
Food and Beverage
7.69
Mixed experiences; excellent food at times, but not consistently.
Overall Experience
8.66
Enjoyable stay despite some flaws; generally a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Spa and Recreational Amenities
Indulge in massages and body treatments at the on-site spa, or enjoy outdoor tennis courts and an indoor pool for some relaxation and recreation.

Dining and Drinks
Savor Modern European cuisine at The Waterside restaurant, opt for 24-hour room service, and unwind with a drink at the bar/lounge.

Convenience and Services
Make use of complimentary Wi-Fi, concierge services, and a business center, with extras like express check-out and event facilities.

Pamper yourself at Lion Quays Hotel & Spa, a luxurious waterfront retreat in Oswestry, offering a perfect blend of relaxation and recreation. Book now for an unforgettable stay!

Important information:

  • Pool access available from 7:30 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 5.69
Service: 8.16
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.66
D
Davies • family_with_children • gb
8
Very pleased all round
Pros:

Breakfast very good

Cons:

No coment

2026-05-16 • via Nuitee
D
Dee • couple • gb
1
Horrible
Pros:

Nothing

Cons:

Not able to stay with my dog

2026-05-16 • via Nuitee
O
O'Dwyer • family_with_children • gb
9
Fantastic
2026-05-16 • via Nuitee
C
Charlotte • couple • gb
8
Great little stay, lovely location, nice relaxing weekend away 😁
Pros:

Hotel was nice only negative was the bed was uncomfortable.
Dinner was delicious and the staff were amazing only negative reserved a time for 8pm but had to wait for 35 mins for a table
Spa was brilliant, relaxing and loved that there was no children from 4pm
Overall would definitely revisit

2026-05-14 • via Nuitee
E
Emma • family_with_children • gb
6
2026-05-14 • via Nuitee
P
Paula • extended_group • gb
10
Lovely stay with a free swim!
Pros:

Lovely room with a small balcony that overlooked the canal so we could watch boats travelling up and down! Great to be able to use the pool and spa facilities and the staff were wonderfully helpful. Couldn't fault our stay!

2026-05-14 • via Nuitee
L
Lynch • family_with_children • gb
9
2026-05-14 • via Nuitee
P
Peter • couple • gb
8
Great place for some 'me time'
Pros:

All the staff were super friendly and helpful. Special mention for the lady on reception and the spa staff who helped us with some minor issues and made us feel very welcome.
The restaurant area and the food we ate (breakfast in the morning and tapas lunch at the spa) were excellent. When fully operational the spa and leisure club is a great place to relax and enjoy some 'me time'.

Cons:

Not the fault of the staff or the management, but the roof of the spa/leisure facilities had leaked during renovation work meaning that some facilities were not available.
Something that is in the gift of the management- the outside areas looked and felt rather run down (uneven paving, overgrown shrubs, poor signage). It all felt a bit neglected.

2026-05-13 • via Nuitee
S
steven • extended_group • gb
9
2026-05-13 • via Nuitee
J
Julie • couple • gb
8
Pros:

We had a room overlooking the canal. That was great

Cons:

The bathroom is small. The fan never turned off untill 22. 30.

2026-05-12 • via Nuitee
S
Stewb62 • solo_traveller • gb
9
Excellent food and gym.
Pros:

Nice room, quiet inside with canal view. Very good food for breakfast and evening meal. Excellent gym. Wildlife on site.

Cons:

Traffic noise from A5 in outdoor areas by the canal. Signage to car parks on arrival could be improved, as you come to the spa building and car park first, not knowing the hotel is further on and not in the same building.

2026-05-12 • via Nuitee
B
bernadette • solo_traveller • gb
8
Cons:

That you could use cash at the bar

2026-05-11 • via Nuitee
K
Katie • couple • gb
8
Spa was very relaxing and the restaurant was great
Pros:

Very pretty setting, the staff were really
Lovely
Jack our server in the restaurant was really
Fun and interacted with us on both nights

Dans deserts were delicious -
The Barman Henry also was very Knowledgeable.
Everyone made us feel welcome

Cons:

Very dated and our bed was very uncomfortable

Bar flies around the bar and breakfast area
Could use a fly machine to discourage this from continuing.

Spa - no where on the website did it state that there was building works going on at the spa

WiFi needs upgrading - no signal and extremely slow

2026-05-11 • via Nuitee
D
Darrell • solo_traveller • gb
9
Pros:

Everything was great

Cons:

Nothing

2026-05-11 • via Nuitee
Z
Zoe • couple • gb
9
2026-05-11 • via Nuitee
S
Suzanne • extended_group • gb
8
2026-05-10 • via Nuitee
C
Catrin • solo_traveller • gb
8
Pros:

Pool and breakfast

Cons:

Rooms needed updating/ carpets but fine for a weekend stay

2026-05-10 • via Nuitee
A
Andrew • family_with_children • gb
7
Functional.
Pros:

Staff, restaurant, breakfast/dinner good.

Cons:

We were given an accessible room which wasn’t booked/requested so had a less functional bathroom (eg very high toilet, very low sink, completely open shower resulting in water everywhere plus a shower wheelchair in the room - bathroom vents visibly very dusty, no hair dryer in room (but was provided when requested). Additional bed provided was very hard/uncomfortable. Room functional - we only stayed one night so didn’t consider necessary to raise an issue.

2026-05-10 • via Nuitee
C
Caroline • couple • gb
7
Good location and great restaurant.
Pros:

Good location for Oswestry. The hotel itself was okay, a little dated and looking tired in some areas. Our room was fairly clean, a lot of dust accumulated around the edges of the room and around the bedside plugs. The room had two windows - one with a set of curtains and the other without, only a blind. This was a pain at 4:30 when the room was too light due to the morning sun! Weird to have one set of curtains, but not both?? The spa facilities are included, although the sauna was out of order, we still enjoyed the other facilities. We had an evening meal and breakfast in the Waterside restaurant and it was beautiful. The staff were very friendly and helpful, definitely the best part of the accommodation.

Cons:

Dusty room, lack of curtains on the one window. The bed was extremely uncomfortable.

2026-05-10 • via Nuitee
M
Mandy • solo_traveller • gb
10
2026-05-10 • via Nuitee