Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good breakfast
Nice pool facilities
Cons:
Dirty rooms
Service inconsistencies

Categories

Cleanliness
5.69
Several mentions of dirty rooms and maintenance issues.
Service
8.16
Mixed reviews; some staff were helpful while there were issues with bar service.
Location
8.7
Nice location on the canal with potential for a lovely atmosphere.
Room Quality
7.65
Rooms had positive aspects but also various maintenance and cleanliness issues.
Amenities
8.18
Great spa and pool facilities, but some areas need updates.
Value for Money
7.64
Overall decent, but inconsistencies in service and product quality.
Food and Beverage
7.69
Mixed experiences; excellent food at times, but not consistently.
Overall Experience
8.66
Enjoyable stay despite some flaws; generally a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Stunning Views and Country Club Facilities

Located in the English countryside, Lion Quays Waterside Resort offers stunning views of the Llangollen Canal. Guests can enjoy access to the country club facilities, including a 75-station gym, fitness classes, and a 25-metre swimming pool with steam room, sauna, and jacuzzi.

Luxurious Spa Experience

The property features a spa with a thermal suite, experience showers, hydrotherapy pool, steam room, Sanarium, and sauna. Guests can indulge in spa treatments for an additional fee, complete with luxury robes, towels, and slippers provided for the ultimate relaxation.

Cafe Ash Delights

Cafe Ash is open all day, serving a variety of snacks, cakes, sandwiches, and refreshments for guests to enjoy throughout their stay.

Book your stay at Lion Quays Waterside Resort for a perfect blend of relaxation and luxury amenities.

Important information:

There are restricted times that children can use the country club. For more details please contact the property using the contact details on the booking confirmation.

Please note that guests are advised to nook treatments in advance.

The Country Club facilities which includes a 82 foot heated swimming pool and jacuzzi plus a 75 station Technogym is open for guests to use for free. As a result of COVOID 19, the steam room and sauna will remain closed.

Children are only permitted to use the swimming pool between 11:00 and 16:00. Times slots will need be booked during the recovery of the COVID 19 period and to be complete 24 hours prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.5
Based on 2809 reviews
Cleanliness: 5.69
Service: 8.16
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.66
V
Victoria • family_with_children • gb
3
Loud
Pros:

So much noise on the balcony at night we left a day early

Cons:

The noise at night from other guests

2026-07-24 • via Nuitee
C
Charlotte • couple • gb
10
2026-07-24 • via Nuitee
G
Georgina • family_with_children • gb
4
Below average would not return.
Pros:

The water pressure and temperature in the showers at the spa were good.

Cons:

Noisy - from people driving in the bar outside until
late at night to doors slamming shut from 6am, the noise would kept me awake or woke me up.

The room was very hot, couldn’t cool down as the temperature controls wouldn’t work.

Dinner in the Waterside restaurant was below average, burnt food, meal spilt on one of the guests and a long wait for food.

2026-07-24 • via Nuitee
M
Martin • couple • gb
5
Average hotel
Pros:

The company we went with

Cons:

Dated rooms, expensive drinks

2026-07-24 • via Nuitee
S
Steven • solo_traveller • gb
7
2026-07-24 • via Nuitee
R
Rawson_c • solo_traveller • gb
4
Pros:

The room and the view was nice. There were silverfish in the bathroom. But the decor was nice, the mattress needed changing also.

Cons:

Part of the weddings are held in the conservatory of the dining area and when they evacuated they are noisy it was below our room.

Spa facilities were broke, the spa is full of damp. Paid to use the thermal spa to find out anyone can just use it as the doors are open and there is no-one to stop them.

2026-07-23 • via Nuitee
N
Nash • couple • gb
10
2026-07-23 • via Nuitee
J
James • couple • gb
6
Mid
Pros:

Clean and good spa.

Cons:

Staff were rude in the restaurant.

2026-07-21 • via Nuitee
S
Shortall • solo_traveller • gb
2
Pros:

Nothing

Cons:

Everything

2026-07-20 • via Nuitee
N
Natalie • couple • gb
6
Never again
Pros:

Location

Cons:

Dirty bed linen
Item from last people left in the room
Toilet flush broke

2026-07-20 • via Nuitee
P
Pippa • couple • gb
6
Overpriced
Pros:

Beautiful setting

Cons:

Small rooms

2026-07-20 • via Nuitee
J
Jake • couple • gb
8
Good
Pros:

Very nice resort

Cons:

Bar and food very pricey

2026-07-20 • via Nuitee
S
Sharon Huckerby • couple • gb
10
2026-07-20 • via Nuitee
J
Jackie • solo_traveller • gb
7
Pros:

The tranquility of the hotel

Cons:

Room smelt musty and damp. Shower wasnt nicest

2026-07-20 • via Nuitee
P
pickers • couple • gb
3
Disappointing in almost all aspects.
Pros:

The highlight was the lunch at the full day spa we booked. Service and food excellent, but either side of that, it is not worth paying for the full day! Maybe just see if they sell lunch at the spa. Disappointing and rare I leave a review when something is not good - but it was a let down for an anniversary long weekend.

Cons:

Cleanliness - Availability of services they advertise - attention to detail... simple small things. 3 Night Stay and Just not great - far too many niggles such as: Bed headboard flaking and worn so pillows constantly messy - Pillows flat and uncomfortable - Bed throw stained - tap position on sink made difficult to wash hands - mould in shower - safe not working - Outside seating no cushions on rattan furniture - we booked spa days and: No smoothies (which were meant to be included) - 3 of the saunas not working - 1 of the 3 therapy experiences not available - Mud experience not explained properly so was wasted - 50% of lockers in mens changing broke - Everywhere looked a bit tired including the garden areas to the waterside which has SO MUCH POTENTIAL wasted by the hotel not doing some simple things. The staff were nice on the whole, in particular the Waterside bar staff and waiters/waitresses. The highlight was the lunch at the full day spa we booked. Service and food excellent, but either side of that, it is not worth paying for the full day! Maybe just see if they sell lunch at the spa. Disappointing and rare I leave a review when something is not good - but it was a let down for an anniversary long weekend.

2026-07-20 • via Nuitee
J
Julie Williams • solo_traveller • gb
10
One of my favourite hotels
Pros:

The staff were incredible especially Matt & Hannah x

Cons:

Unfortunately no view of the canal due to overgrowth but Matt refunded my premium charge.

2026-07-20 • via Nuitee
A
Agnieszka • couple • gb
7
2026-07-19 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Spa and pool facilities were excellent. Restaurant was also excellent,compliments to the chef!

Cons:

Room. Particularly the bathroom was tired, door needs TLC along with flooring in the shower.

2026-07-18 • via Nuitee
D
David • family_with_children • gb
8
2026-07-18 • via Nuitee
B
Belinda • couple • gb
6
Staff are the best thing about this shabby and unloved hotel.
Pros:

Location
Staff
View

Cons:

Paid for a superior room which was advertised as luxury- not accurate as very small room, bathroom, needed a deep clean, big, old spiderweb in bathroom. No complimentary biscuits- not luxurious. Cold plates for breakfast, unappealing food, long wait for eggs and warm plates. Hotel needs some TLC - outdoor areas shabby and needs weeding.

2026-07-17 • via Nuitee