Coronation Hotel

Hemos hablado con el alojamiento para llegar a un acuerdo respecto al precio que abonamos por una de las habitaciones, que no cumplía los servicios contratados, ya que no le funcionaba el aire acondicionado, y se han lavado las manos, así que quisiéramos poner una reclamación formal

Para un español, este hotel sería igualable a una pensión de una estrella de centro de ciudad, si llega. Muy decepcionante el lugar. La suciedad es algo que encuentras por todos lados, desde la moqueta de la escalera, el desagradable olor en el edificio, hasta las habitaciones donde principalmente los baños son horribles. Pelos de otros huéspedes en el desagüe de la ducha, suciedad concentrada en la mampara, etc. he subido algunas fotos pero no refleja lo que vivimos en realidad.
Además, la semana de julio que fuimos hizo muchísima calor y reservamos dos habitaciones, ambas tenían máquinas de aire acondicionado pero una de ellas no funcionaba así que el alojamiento lo solventó dejándonos un ventilador ( doy gracias por ello al chico) Casi me muero en esa habitación, he puesto fotos de las ventanas, que se caen a trozos, y del trocito que podía abrirlas para ventilar. El alojamiento no se ha hecho responsable de nada.
Considero que ir a un hotel cápsula hubiese sido mejor opción ya que para únicamente dormir, al menos, hubiera podido tener aire acondicionado y haber descansado y tirar de mi cuerpo, ya que este incidente me ha amargado mi escapada a Londres.

I am absolutely appalled by this hotel. I stayed here for four nights at the end of my europe trip. After staying in countless hostels, I thought a hotel would be nice to end my trip with some privacy. I noticed some bed bug reviews but found that they were quite old at my time of booking, so took the chance as surely they would’ve sorted it.

WRONG! DO NOT STAY HERE!
I was placed on ground floor, room G03 to begin, and stripped my bed on arrival to inspect. There was no visible bugs except for a dead bug on the wall. The room was filthy, crumbs and dirt all over the floor, hair all under the sheets, stains on wall and the bathroom door is broken.

I attempted to reach reception multiple times and despite them stating it is manned during 12-10pm, there was no one there. After complaining to their whatsapp number, calling and messaging, I managed to get a new room after two nights. This room was bigger, but still filthy. There was chewed lollies down the side of the bed and left over things from previous guests, and stains from bed bugs on the mattress. And for the next two nights, I was bitten again.

I have needed to seek medical attention and completely rewash all of my laundry to ensure I am not taking the bugs with me to a new hotel. I am disgusted by the lack of empathy shown. There was no customer service, disgusting rooms and of course I am covered in bed bug bites, which is extremely irritating and painful.

I requested a refund (minimum 50%) to cover my expenses due to their lack of service and they are completely ignoring me.

Do not go here. No price is worth staying here. I’ve attached photos of my bed bug bites, photos taken in their empty lobby.

This place was awful. Booking.com should remove this place from its website. I failed to read the reviews before booking it and it was a nightmare. Dirty, bed bugs, non-responsive staff, non working AC, haphazard standing fan, no drinking water, hot.

The bathroom was mould and pink scum build up I the shower and general cleaning was low. Air con didn’t work well at all.

Pas de clim trop cher

Dirty floor, mold in the bathroom, mold on the window, peeling paint on the walls, broken air conditioning (in several rooms)

Not really a hotel, receptionist never there, bad smells in common area, AC does not work, tiny bathroom and shower, no change of towels

A Limpeza precisa melhorar muito, muitos locais do quarto sujos, e o ar-condicionado precisa ser consertado e limpo, principalmente por conta do verão, fica muito ruim dormir a noite.

Leider, keineswegs wie auf der Homepage beschrieben. Homepage existiert nicht mehr. Eher wie ei. Kellerloch, sehr dreckig.

It wasn’t very clean. I found some dead bugs scattered around and the shower was awful. The shower head needs to be replaced because water was barely coming out it was so crusted over. I also arrived at exactly 1400 to check-in and no one was there. I waited 20 minutes and then contacted someone by WhatsApp. If you specifically state that you will be available at a certain time for checkin and no one is around to help do that, it isn’t very professional.

חדר קטן מרואים שהוא לא נוקה הרבה זמן. יש פשפשים ועכבישים . מזגן לא עובד.
אין מקוםן בחדר לפתוח מזוודה או לשבת שלא על המיטה עצמה.

There's no one available at reception. And, after a long tiring day, I and couple of other guests have waited for 30mins only to understand that we need to whatsapp to the number provided at reception desk. Would've been great if instructions have been written somewhere.