Dream Downtown, by Hyatt

We really enjoyed the location, but most of all we enjoyed the customer service the warm welcome we receive at check-in. Ms Saran was a very pleasant person. Best customer service. The nightclub on top of the rooftop was excellent did not close until 4 AM. Great music great atmosphere.

Staff and hotel appearances and pool

The decor and ambience was beautiful and energetic. Perfect location near great food and entertainment. If you don’t like to see people having a good time, this isn’t the place for you. The music from the pool can be heard throughout the day & from the club at night. We were on floor 10 & still slept peacefully, The rooms were small as expected in NYC but actually a tad bigger than I had imagined. The bathroom was spacious with shower room for 2. Initially our room didn’t have working A/C. It took about 45 minutes for someone to come check, but after it was determined we needed a new room, the staff was helpful in accommodating our moving as we had dinner reservations. Regarding the staff, everyone onsite was friendly, professional and very helpful. The text line was helpful as well. We’ve stayed at many NYC hotels and this was one of the best. We’ll definitely be back!

Beautiful aesthetics, very nice hotel with a great rooftop pool, sushi is amazing, I might add. The location is also perfect with clubs nearby and a local market to hang out.

The location, rooms and customer service

The location was fantastic. We loved exploring Chelsea and the meat packing district. The hotel is right by the subway and the high line which we loved.

⭐☆☆☆☆

I would not recommend staying at Dream Downtown. The hotel is extremely overpriced for what you get. The rooms are outdated and not nearly as nice as the photos make them appear. The pool is very small, crowded, and not well maintained.

The biggest issue was the noise. There is a nightclub in the building that stays open until around 4:00 a.m., and the loud music and banging could be heard from the room all night. It was so bad that the hotel actually keeps earplugs available for guests.

We also had random people knocking on our door, which made us feel uncomfortable and disrupted our stay. To make matters worse, there is no easy way to reach a real person for help. When calling the front desk, you’re routed through an AI system instead of getting immediate assistance from hotel staff.

Overall, this was a disappointing experience and nowhere near worth the price. There are many better hotels in New York City for the same money. I would not stay here again.

l'architecture est exceptionnelle, il ya du confort, le Rooftop est dingue!

I liked the area, especially its proximity to Chelsea Market and the waterfront.

I would not recommend staying at this hotel. The nightclub stays open until 4:00 AM, and you can hear the bass and banging music throughout the night. The noise issue is so common that the hotel keeps earplugs available at the front desk for guests.

During my stay, there were also random people knocking on my door late at night, which made the experience even more uncomfortable.

The pool is very small, overcrowded, and not particularly clean. The rooms themselves are outdated and far less impressive than the photos suggest.

Overall, this hotel is extremely overpriced for what it offers. Between the noise, lackluster rooms, and disappointing amenities, it was not a good experience and I would not stay here again.

Suite experience that opens to pool is a top tier experience room was sexy, huge, and perfect location! We were very happy

The pool is free for hotel guests however you must pay for lounge chairs. The food and drinks are awesome, as I expect them to be because this is run by the hospitality group that owns Tao Beach Club. The DJ was not that fun vibe. I asked for Dreamlover by Mariah Carey, he never played it. The music without the DJ on Monday was much more fun vibe friendly. This was PRIDE weekend, they should e had a fun DJ that knew the crowd. Also we had a poolside hotel room which should’ve been unlocked at 8am, they did not unlock till about 9am.
There was a funny fish smell Day 1 in the lobby of the tall tower, the GM was confirmed and it was gone Day 2, so they are on it. Room has a fantastic shower, beds and sheets were comfortable and the following staff were very helpful, Latrell and JaQuan.
The staff member that checked all of my friends in did not give us the drink vouchers that came with the guest fee. For-two of the rooms he did not give us waters. Also one room was poolside. Those rooms get locked out of pool at 6pm but should open at 8am. It was nearly 9 before it was unlocked.
Despite all of these small hiccups we are booking for next year and hopefully the changes that need to take place…will! Hoping to write a 5 Star Review next June 2027!

Good location, nice small balcony

We stayed at this hotel last week. The location is great but The hotel advertises that it has a pool, which was one of the main reasons I booked it for my family. Unfortunately, we only found out after arriving that children are restricted to using the pool from 8:00–10:00 a.m. The rest of the day, it is essentially an adults-only pool.

For families traveling with young children—especially those adjusting to jet lag—those hours are impractical. This important restriction should be clearly disclosed during booking rather than simply advertising that the hotel has a pool. It felt misleading and affected our experience.

What was an absolute nightmare of a B-day trip, The staff here is an absolute DREAM. I went through a very traumatic personal expierence while in NYC that ended up with my filing a police report against my now ex-boyfriend. It was a horrible and scary situation but the staff here made my safety a priority! They helped me navigate one of the worst experiences of my life and kept me safe. For these kind acts I will be forever grateful!! Front desk manager Sierra and Sayed made sure I felt safe and cared for. They went above and beyond for me. Also Charlie and Jaquan at the front desk were the best of the best. My gratitude is impossible to measure but I want to be sure to say this is NYCs best hotel! The rooms were gorgeous, comfortable and clean. The staff is the best of the best and the location is incredible.

La situation géographique en plein centre de Meatpacking.
La tranquillité.

Good Location and good rooms. Staff very nice. Good swimming pool. Only the noise from the street in some rooms is bad. And in the breakfast the girl didn’t now how to make the eggs and they went to the kitchen 3 times.