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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Massage services
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Barber/beauty shop
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Shared lounge/TV area
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Parking garage
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Allergy-free room
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Outdoor pool - seasonal
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Adult only
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Temporary art galleries
Review Highlights
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Property Description
Modern Luxury in Downtown Manhattan
Rooftop Lounge with Skyline View: Enjoy breathtaking views of the city from our rooftop lounge and club, perfect for relaxing or socializing.
Gourmet Dining Experience: Indulge in authentic Mexican cuisine and crafted cocktails at Bodega Negra, offering a vibrant and exotic atmosphere.
Relaxation and Comfort: Unwind in rooms adorned with designer furnishings, porthole windows, Egyptian cotton bedding, and plush bathrobes for the ultimate relaxation.
Experience the epitome of luxury at Dream Downtown and book your stay now to immerse yourself in the vibrant heart of Manhattan.
Guests aged 21 and under are not allowed in the swimming pool and reservations are required.
Off-site parking is available at Icon Parking for the following rates:
Non-SUVs - USD 85 per day.
SUVs - USD 100 per day.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Ubicación
No tienen las maletas al hacer CHECK OUT.
Quedas con las maletas 11Am en la calle
Sucia, dejaron la heladora llena de cosas podridas. Entregaron la habitación 6 Pm
everything was so great accommodations
The scenery, the pool, the restaurant, and the room with the balcony were amazing. I’ll definitely be returning, and the staff was great too.
Gorgeous-the pool was wonderful.
There were little things that could use some help - a little paint here, a sign there.
We really enjoyed the location, but most of all we enjoyed the customer service the warm welcome we receive at check-in. Ms Saran was a very pleasant person. Best customer service. The nightclub on top of the rooftop was excellent did not close until 4 AM. Great music great atmosphere.
The only thing I did not like was that you had to pay additional cost to use the pool chair after a certain time overall, you were still able to use the pool you just had to sit on the side of the pool once they changed the time
The decor and ambience was beautiful and energetic. Perfect location near great food and entertainment. If you don’t like to see people having a good time, this isn’t the place for you. The music from the pool can be heard throughout the day & from the club at night. We were on floor 10 & still slept peacefully, The rooms were small as expected in NYC but actually a tad bigger than I had imagined. The bathroom was spacious with shower room for 2. Initially our room didn’t have working A/C. It took about 45 minutes for someone to come check, but after it was determined we needed a new room, the staff was helpful in accommodating our moving as we had dinner reservations. Regarding the staff, everyone onsite was friendly, professional and very helpful. The text line was helpful as well. We’ve stayed at many NYC hotels and this was one of the best. We’ll definitely be back!
Only subtracted 1 point for response time to A/C issue.
Staff and hotel appearances and pool
Beautiful aesthetics, very nice hotel with a great rooftop pool, sushi is amazing, I might add. The location is also perfect with clubs nearby and a local market to hang out.
The location, rooms and customer service
The location was fantastic. We loved exploring Chelsea and the meat packing district. The hotel is right by the subway and the high line which we loved.
We didn’t realise kids couldn’t use the pool other than between 8 and 10am. That was a bit annoying.
⭐☆☆☆☆
I would not recommend staying at Dream Downtown. The hotel is extremely overpriced for what you get. The rooms are outdated and not nearly as nice as the photos make them appear. The pool is very small, crowded, and not well maintained.
The biggest issue was the noise. There is a nightclub in the building that stays open until around 4:00 a.m., and the loud music and banging could be heard from the room all night. It was so bad that the hotel actually keeps earplugs available for guests.
We also had random people knocking on our door, which made us feel uncomfortable and disrupted our stay. To make matters worse, there is no easy way to reach a real person for help. When calling the front desk, you’re routed through an AI system instead of getting immediate assistance from hotel staff.
Overall, this was a disappointing experience and nowhere near worth the price. There are many better hotels in New York City for the same money. I would not stay here again.
l'architecture est exceptionnelle, il ya du confort, le Rooftop est dingue!
rien
I liked the area, especially its proximity to Chelsea Market and the waterfront.
Unfortunately, our stay was disappointing.
On the first day, the pool was not working. The pool also has to be booked in advance, gets very crowded, and is not convenient with a child because children’s hours are limited.
The next morning, we were not provided with the breakfast we had already paid for. At the café, we were told that the system was not working and that we would either have to pay again or come back the next day for a free breakfast:))))
It turned out that the café is not operated by Hyatt, but only cooperates with the hotel for breakfast. However, since breakfast was included in our booking, the hotel should have offered a proper solution.
Reception staff tried to speak with the café, but after the café refused, they just went back to their computers and did not offer any alternative, voucher, refund, or solution. It felt like they simply ignored the problem. Just staring to computer…..
As a result, we had to leave and have breakfast elsewhere, despite already paying for it.
For a hotel of this level, this kind of service is unacceptable.
I would not recommend staying at this hotel. The nightclub stays open until 4:00 AM, and you can hear the bass and banging music throughout the night. The noise issue is so common that the hotel keeps earplugs available at the front desk for guests.
During my stay, there were also random people knocking on my door late at night, which made the experience even more uncomfortable.
The pool is very small, overcrowded, and not particularly clean. The rooms themselves are outdated and far less impressive than the photos suggest.
Overall, this hotel is extremely overpriced for what it offers. Between the noise, lackluster rooms, and disappointing amenities, it was not a good experience and I would not stay here again.
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