Pullman Jakarta Central Park

Hotels
Accor
8.4 (117 reviews)
Podomoro City Jl. Let. Jend S Parman, Kav 28, Jakarta Barat, Jakarta, Jakarta, 11470 , Jakarta , ID

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
See all facilities

Review Highlights

Pros:
Excellent location
Outstanding breakfast buffet
Cons:
Service inconsistencies
Issues with cleanliness

Categories

Cleanliness
7.56
Towels smelled musty and shower issues reported.
Service
8.53
Standard quality for this hotel tier, with some service inconsistencies.
Location
9.07
Excellent location, convenient access.
Room Quality
8.02
Lovely rooms reported, some issues with key access.
Amenities
8.55
Buffet and swimming pool are well-received.
Value for Money
8.01
Overall experience compared to price is mixed.
Food and Beverage
9.06
Outstanding breakfast buffet.
Overall Experience
8.43
Enjoyed the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:16

Property Description

Experience the perfect blend of luxury and convenience at Pullman Jakarta Central Park, where modern elegance meets exceptional hospitality.

Indulgent Spa Retreats
Unwind at our full-service spa, offering rejuvenating massages, body treatments, and facials tailored to soothe your senses. Take advantage of our outdoor pool, sauna, and 24-hour fitness center for the ultimate leisure experience.

Gastronomic Delights
Savor international cuisine at Collage All Day Dining, complemented by serene garden views. Enjoy 24-hour room service or quench your thirst at our vibrant bar/lounge, with daily buffet breakfasts starting at 6 AM.

Versatile Event Spaces
Whether you're planning a conference or special occasion, our 5167 square feet of adaptable meeting space ensures your event is a success. Stay connected with complimentary Wi-Fi and enjoy convenient airport shuttle services.

Reserve your stay today for an unforgettable experience at Pullman Jakarta Central Park!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.4
Based on 117 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.07
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
W
Wan Khairul Azmir
10
Pros:

near to the shopping mall, 1 min walk

2025-10-03 via Nuitee
M
Medeline
10
Bitten by bed bugs
Pros:

Bitten by bed bugs

2025-09-20 via Nuitee
M
Medeline
4
Bitten by bed bugs
Pros:

Has bed bugs

2025-09-20 via Nuitee
S
Sergio
10
Pros:

Great hotel!

2025-09-18 via Nuitee
I
Ira family_with_children
10
Pros:

Great hotel to stay very convenient. The staff are very professional and always provide a very good service. The breakfast is very nice with lots of options. The hotel is very well located and it's very handy being able to walk directly into the mall.

2025-09-05 via Nuitee
K
Kadiman
10
Pros:

Comfortable and cozy room

2025-09-04 via Nuitee
M
MIGUEL
10
Pros:

Excellent hotel, friendly people good location

2025-08-20 via Nuitee
P
Paladia Petty family
6
Pros:

Convenient location, right on the mall. Big room for the executive room. Unfortunately our room cards did not work several times for the elevator or the room access, which was inconvenient. Also, breakfast included was only for adults for the executive room, although I specified there are kids when I booked the room. Not happy with that service.

2025-08-06 via Nuitee
N
Nigel
10
Pros:

Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place

2025-07-20 via Nuitee
M
Mehfooz Ali
8
Review for Pullman Central Park
Pros:

Qibla sign in the room was wrong.
Appreciate the cakes and savouries by the hotel. Otherwise nice place to stay. Only privacy is an issue at the rear side of the hotel. Need to close the curtains at all times and no natural lights.

2025-07-13 via Nuitee
R
Ricky
2
Bad customer service
Pros:

The manager duty she very unprofessional and have bad atitute… her name Sienny ! What happen is l ask my assistant to check in for me first she need my iD so i gave her driver license since in US driver license is the ID but she said is not valid using driver license so she ask for KTP which indonesian ID which i dont have and she ask my
Passport so told her that when i make the reservation i used my driver license but she give very bad atitute and with arrogant said i make the rule here and you have to follow… i have been staying so many hotel around the world never see any bad customer service with so bad like this…!

2025-07-05 via Nuitee
V
Verified traveler
8
Buffet 5 stars; the rest was uneven
Pros:

Beautiful room and facilities with outstanding breakfast buffet. Great to swim in lap-sized pool, but it's only open to 6pm daily. Service was spotty. Difficult to get correct temperature in room. Towels smelled musty. Shower water never got truly hot (and cold water dripped from "rain head" above) and there was a bizarre encounter with the front desk where they offered me a free fruit basket for staying more than a few days, failed to deliver it as promised, had no idea what it was when I asked about it, grumpily said they'd make one up, then got angry at me when I followed up after waiting past midnight for it to show up.

Enjoyed the stay, particularly the incredible breakfast buffet, but I'm not sure it was worth the overall price I paid, compared to other options nearby.

2025-06-15 via Nuitee
A
Arlyn family
10
Pros:

We are very satisfied with our stay on this hotel. Will be returning on future vacation.

2025-05-31 via Nuitee
S
Sin Ching
10
Pros:

I stayed many times still prefer to stay here

2025-05-21 via Nuitee
D
D
6
Pros:

It doesn't feel like I stayed in 5 stars hotel
Service is average across the staffs

2025-05-17 via Nuitee
E
Edmund family
10
Pros:

Great location in Jakarta and we always get the best service. Book here and you will not be disappointed.

2025-05-14 via Nuitee
G
Galvin
6
Pros:

Checking in and everything was smooth except for the room. My col booked the suite rm as wanting to enjoy the bathtub after a long day but disappointed

2025-04-13 via Nuitee
S
Selena partner
10
Pros:

Staff are super friendly and proerty is clean and easily accessible

2025-04-10 via Nuitee
M
Michael
8
Pros:

A very noisy place, maybe bc of their Ramadan activities in the wee hours

2025-03-19 via Nuitee
R
RD
10
Pros:

One of the best breakfast buffets that I have had.

2025-03-04 via Nuitee