Sanctuary Lakes Fauna Retreat

Hotels
8 (750 reviews)
1 Shell Street, Urangan , Hervey Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Express check-in/check-out
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Tranquil surroundings
Comfortable beds
Friendly staff
Cons:
Limited parking
Expensive breakfast
No spa services
Lumpy beds

Categories

Cleanliness
6.5
Mixed reviews on cleanliness, with some guests mentioning issues like flooding and dirty units.
Service
7.5
Service was noted positively overall, with mentions of friendly staff and helpful owners.
Location
9
The location near fauna park and surrounded by natural beauty was highly praised by guests.
Room Quality
6.8
Rooms were generally comfortable, but issues such as lumpy beds and old cabins were mentioned.
Amenities
7.5
Mixed feedback on amenities with some positive comments on the environment and pool, but also complaints about outdated cabins.
Value for Money
7.2
Guests had varied opinions on value for money, with some feeling it was good for families, while others mentioned the need for updates.
Food and Beverage
6.5
Not much feedback on food and beverage, with a lack of mentions in reviews.
Overall Experience
8.3
Overall, guests had a positive experience and would recommend the hotel, particularly highlighting the tranquil atmosphere and wildlife.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 04:34

Property Description

Luxurious Melanesian-Style Villas: Experience the charm of self-contained villas at Sanctuary Lakes Fauna Retreat, each offering stunning views of the lake and lush tropical reserve.

Modern Amenities: Enjoy the convenience of kitchenette facilities, private balconies, air conditioning, and entertainment with TV and DVD player in every villa. Stay connected with complimentary wifi available in select areas.

Relaxation and Recreation: Unwind by the swimming pool, sizzle up a storm at the barbecue facilities, or plan exciting adventures with ease by booking tours through our helpful reception staff.

Escape to a tranquil oasis at Sanctuary Lakes Fauna Retreat and create unforgettable memories.

Important information:

Please note the credit card and photo ID presented upon check in must be in the same name as the guest's name on the booking confirmation.

Free wifi is limited to 500mb every 24 hours.

We are not pet friendly and guests cannot bring pets with them. An extra fee will be charged if guests are found to have brought animals of any kind onto the property (assistance dogs are allowed - guests MUST advise at time of booking an provide evidence so we can notify our committee).This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HVB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 750 reviews
Cleanliness: 6.5
Service: 7.5
Location: 9
Room Quality: 6.8
Amenities: 7.5
Value for Money: 7.2
Food and Beverage: 6.5
Overall Experience: 8.3
N
Narelle • family with young children • au
8
Very good
2025-06-02 • via Nuitee
V
Vicki • young couple • au
5
Passable
Pros:

We got flooded. Lucky we left at 8am. Not there fault but no one checked

2025-03-09 • via Nuitee
W
wayne
10
Wonderful
Pros:

Was simply wonderful . Geat location , lovely stand alone villa on lake teaming with birdlife and turtles . Quite roomy and well equipped 💕

2025-03-07 • via Nuitee
A
Aliesha • family with young children • au
10
Exceptional
2025-03-04 • via Nuitee
J
Julianne • family with young children • au
7
Good
Pros:

The trap leaked in the bath room, bath room for was cracked, the double bed was lumpy due to the springs in the bed. No dish washing liquid and not enough toilet paper. Other than that it's always a great stay. And the power point in the bedroom didn't work.

2025-03-03 • via Nuitee
V
Vivian • young couple • ca
9
Superb
2025-03-01 • via Nuitee
D
David • young couple • au
8
Very good
2025-02-27 • via Nuitee
W
Wendy • solo traveller • gb
10
Exceptional
2025-02-27 • via Nuitee
C
Christiaan • solo traveller • au
10
Exceptional
2025-02-25 • via Nuitee
K
Kaylene • young couple • au
8
Enjoyable. Would recommend to others and return.
Pros:

Located in fauna park surrounds. Peaceful and close to amenities, beach, cafes and walking areas along beach.

Cons:

Only a few tea bags supplied and no hair conditioner.

2025-02-24 • via Nuitee
S
Sarah • solo traveller • gb
8
Tranquil surroundings to rest & restore in comfortable spacious resort
Pros:

The place was very roomy, the bed comfortable & water for shower hot (as required). The lakes & wildlife were peaceful & very abundant. The owner was friendly/knowledgeable & I joined him 2 nights hand feeding fruit to the possums (a real pleasure). Feeding the many turtles was fun & sitting on the back deck watching the cockatoos squabble on the branches above was amusing. The location is great, 5 minutes from Urangan pier & a lazy stroll up the beach or along the esplanade is very do-able. I could happily have stayed longer than the 3 nights I booked. Having a good priced laundry facility on site was a bonus, it felt very private & safe behind the entry gate.

Cons:

My mistake was to arrive at 8pm when the office was closed so getting in (other Brits note the locks turn the opposite way to back home) was a bit tricky. There seemed to be a lot of flies around that first night and not so many subsequently.

2025-02-23 • via Nuitee
R
Robyn • young couple • au
8
Our stay was tranquil, we enjoyed the piece and quite, and watching the wild life around the lake.
Pros:

We liked the location, the room was clean and the beds comfortable, The unit was self contained, had everything that we required.

Cons:

Having to wipe the Bat droppings of the car of a morning.

2025-02-23 • via Nuitee
B
Briscoe • review category business travellers • au
10
Exceptional
Pros:

Deb & Rod Incredible operators- Thankyou

2025-02-22 • via Nuitee
L
Lauren • young couple • au
7
good value for money
Pros:

great little room value for money for a family of 5 kids loved the pond and being able to feed ducks and turtles

Cons:

bed was hard and uncomfortable bathroom definitely needs a update. No flyspray for mosquitoes.

2025-02-22 • via Nuitee
S
Sarah • family with young children • au
7
Perfect location, the bush land and lake surrounding the property provided a peaceful setting. The cabins badly need upd
Pros:

Great location. Very peaceful and quiet.

Cons:

Cabins are old, the floor in the bathroom was warped and felt like it could cave in at any given moment.

2025-02-22 • via Nuitee
D
Debra • young couple • au
9
Superb
Pros:

It was so relaxing and peaceful

2025-02-20 • via Nuitee
L
Lindy • young couple • au
7
Good
Pros:

Position of cabins.

Cons:

That family couldn't visit to use the pool

2025-02-20 • via Nuitee
L
Linda • young couple • au
9
Relaxing atmosphere and well kept
Pros:

Emnvironment lovely

Cons:

Gates

2025-02-20 • via Nuitee
R
Ron • young couple • au
6
Pleasant
Cons:

The location of the pool to our room

2025-02-19 • via Nuitee
H
Helen • young couple • gb
10
A very relaxing place surrounded by nature
Pros:

Loved the tranquil setting and variety of wildlife. Plenty of space and good facilities - the verandah overlooking the lake was fabulous. A short walk to the botanical gardens, pier and beach. A big thank you to Debs and Rod who helped with our travel arrangements and booked our excellent trip to K’Gari

Cons:

Nothing

2025-02-18 • via Nuitee