Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Proximity to Chichen Itza
Cons:
Cleanliness issues
Misleading photos
Abandoned feel
Poor facilities

Categories

Cleanliness
5.28
Numerous complaints about dirty facilities, dusty rooms, and unkempt amenities.
Service
9.99
Employees are friendly and helpful, providing a positive aspect despite other issues.
Location
7.29
While proximity to attractions like Chichen Itza is a plus, access is hindered by poor roads.
Room Quality
5.74
Rooms described as neglected with issues ranging from lack of hot water to dust and stains.
Amenities
6.27
Limited operational amenities with complaints about unresponsive installations.
Value for Money
6.73
Guests feel the hotel does not meet the expectations set by star ratings or promotional photos.
Food and Beverage
8.28
Mixed reviews about food quality but some decent options available.
Overall Experience
7.25
Overall impressions are negative, with many guests expressing significant disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:53

Property Description

Luxurious Accommodations with Jungle Views
Experience the beauty of the tropical forests from your own private terrace at Hotel Okaan. Our modern rooms and bungalows offer the perfect blend of luxury and nature, with stunning garden and jungle views.

Relaxation and Wellness Amenities
Indulge in ultimate relaxation at our spa and meditation area, unwind by the serene lake, or take a refreshing dip in the outdoor pool. Rejuvenate your mind, body, and soul in the tranquil surroundings of our retreat hotel.

Gourmet Dining Experience
Savor the flavors of Mexico at Okaan’s restaurant, where traditional and gourmet cuisine meet. Enjoy locally sourced organic ingredients and a variety of vegetarian options, all while taking in the picturesque views of the lush surroundings.

Book now to escape to this peaceful oasis nestled in the heart of the Yucatán Peninsula.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for MXN 149 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 475 reviews
Cleanliness: 5.28
Service: 9.99
Location: 7.29
Room Quality: 5.74
Amenities: 6.27
Value for Money: 6.73
Food and Beverage: 8.28
Overall Experience: 7.25
A
Aysen • extended_group • de
2
Alleine im Jungle
Pros:

Das Personal war nett.

Cons:

Die Unterkunft entsprach nicht der Beschreibung auf der Internetseite. Die Rezeption war wegen eines eingestürzten Dachs unbenutzbar, sodass der Check-in improvisiert im Essbereich stattfand. Das Frühstück war sehr enttäuschend (nur etwas Obst und trockenes Toast trotz Bezahlung). Die Zimmer waren dreckig und wirkten ungenutzt. Zudem war ein Pool komplett grün und unbenutzbar. Insgesamt machte alles einen sehr merkwürdigen und ungepflegten Eindruck. Aus diesem Hotel könnte man so viel mehr machen. Sehr schade.

2026-04-15 • via Nuitee
O
Oscar • family_with_children • nl
6
Ruime huisjes op een rommelig en onafgewerkt terrein, veel te verbeteren!
Pros:

Ruim opgezette huisjes
Vriendelijk personeel
Avondeten was lekker
Goede locatie tov Chitzen Itza

Cons:

Alleen bereikbaar via onverharde weg
Onafgewerkt terrein , rommelig, mix van oud en nieuw
Ontbijt beperkt
Personeel ging om 2145 naar huis, niks meer te krijgen
Geen warm water in een van de huisjes
Kamer kon niet op slot, geen kluisjes aanwezig

2026-04-14 • via Nuitee
I
Ilze • couple • lv
10
2026-04-07 • via Nuitee
J
JORGE CARLOS • extended_group • mx
10
excelente hotel, super recomendado
Pros:

estupendo el restaurante, los alimentos, la piscina, super bien todo

Cons:

le falta un poco de iluminación a los caminos que van a los cuartos

2026-03-21 • via Nuitee
V
valentina • couple • it
1
Cons:

Le foto si commentano da sole. In una serata di pioggia ci siamo ritrovati con la camera allagata,pavimento,letto,vestiti,telefoni...e non hanno nemmeno chiesto scusa per l'accaduto

2026-03-15 • via Nuitee
R
Renate • family_with_children • at
9
2026-03-14 • via Nuitee
J
Jishan • family_with_children • de
8
an enjoyable natural enviroment
Pros:

a nice and quiet place

2026-03-06 • via Nuitee
N
Nico Rodrigo • family_with_children • mx
10
2026-03-02 • via Nuitee
J
Jai • family_with_children • us
8
Pros:

You can see from the photos, their pool areas are crazy awesome. As of Feb 2026, the main vast pool area was undergoing renovation and not available to use, which was a bummer, as that was the biggest draw for me with a kid. But they did have a second pool area with multiple levels and a waterfall which, while slightly less epic, was great as well. The restaurant is beautiful and the staff very attentive. I loved the cabana we stayed in and the jungle setting was natural but also upscale enough to be comfortable.

Cons:

Heads up, the gravel road to their place is like 1.5 k or something like that, and is pretty rocky with some huge potholes. I have an Xterra for just such rough Yucatan roads, but I couldn’t imagine taking it in a small rental car or something. I was surprised that such a nice place would have such a terrible road, so while I highly recommend this place, just be careful if you’re driving something small and be prepared for a little off-roading. In my opinion it is worth it, though.

2026-02-22 • via Nuitee
M
Morena Vaccari • family_with_children • it
6
Pros:

La colazione è lo.staff

Cons:

Era trasandato e senza una via di accesso percorribile

2026-01-28 • via Nuitee
G
Gisbert • couple • de
5
2026-01-27 • via Nuitee
A
Amaury • family_with_children • be
1
Hôtel à l’abandon
Pros:

La vie depuis le panorama.

Cons:

Immeuble à l’abandon quand nous sommes arrivés, tout était figé comme si cela faisait des mois qu’il n’avait pas été ouvert - nous n’avons pas eu la chambre réservée (avec du recul, nous avions compris pourquoi : ils avaient juste préparé une chambre car seul client).

Le personnel (ils étaient deux), bien que sympathique, ne devrait normalement pas ouvrir dans ce type de conditions…
À fuir.

2026-01-19 • via Nuitee
J
Jan • extended_group • cz
2
Pros:

Exotic location.

Cons:

Upon arrival, they told us that the paid apartment was not available. They offered a 20% discount, which we have not received yet. The toilet in both apartments was clogged, wifi only at the reception and in the dining room, where it also stopped working. No connection in the room. The electricity went out several times the next evening. The area looks like it was after a natural disaster. Only one of the two pools is working. The photos on Booking.com are very misleading. The Staff was helpful and nice.

2026-01-19 • via Nuitee
M
Misael • family_with_children • mx
10
2026-01-19 • via Nuitee
S
Salustio • family_with_children • mx
1
Pros:

La comida y la atención del personal.

Cons:

Inaccesible el hotel,camino de terracería y te ponen pretexto los taxistas para llevarte. Traslado en taxi muy caro

2026-01-19 • via Nuitee
M
Michel • family_with_children • fr
7
Pros:

L emplacement dans la nature mais proche de chicken itza.

2026-01-14 • via Nuitee
R
Rand • extended_group • us
10
2026-01-08 • via Nuitee
M
Marisol Cauich • couple • mx
8
Pros:

Lugar lleno de naturaleza y privacidad , tranquilo y calido, no puedes ingresar alimentos aunque cuenta con restaurante lindo y los precios son muy accesibles, se come rico y el personal muy amigable, instalaciones limpias y bonitas

Cons:

La piscina tipo cenote no estaba en funcionamiento así que no se pudo disfrutar el area ya que es uno de sus mayores atracciones para lindas fotos y la entrada con más de 5 min de terracería

2026-01-06 • via Nuitee
E
Esko • family_with_children • fi
3
Pros:

Nice jungle around, close to Chichen Itza

Cons:

The hotel has seen its best times a long time ago. Difficult to reach from the main road through an awful gravel road of 1,5 kms that can break your car. The rooms can be cold and blankets in short supply. But if you enjoy creating an aquarium into your bathroom with dookies swimming around in the sink you have reached your paradise (i.e., toilet does not flush at all properly)

2026-01-06 • via Nuitee
F
Ferner • family_with_children • at
6
Etwas enttäuschend
Pros:

Personal war bemüht.

Cons:

Zufahrtsweg sehr schlecht. Wege zu Bungalows schwierig zu begehen. Kein Kühlschrank. Betten sind zu kurz, bei über 160 hängen die Füsse unten drüber. Die Matratzen sind aus dem letzten Jahrhundert. Tischtücher im Restaurant nicht sauber. Damentoilettentür ist kaputt.

2026-01-01 • via Nuitee