Best Western Ipswich Hotel

Hotels
Best Western
7.2 (963 reviews)
Old London Road , Ipswich , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Poor cleanliness
Unsatisfactory food
High prices

Categories

Cleanliness
6.16
Multiple mentions of rooms being dirty and not cleaned properly.
Service
9.13
Generally positive remarks about staff being helpful and friendly.
Location
9.17
Good location received positive mentions in several reviews.
Room Quality
7.12
Rooms need updating and several complaints about comfort and amenities.
Amenities
6.65
Limited amenities mentioned and several operational issues noted.
Value for Money
5.61
Several reviews expressed disappointment regarding high costs compared to value.
Food and Beverage
6.16
Breakfast was frequently criticized for poor quality and availability.
Overall Experience
7.63
Mixed reviews, with some positives but significant complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:23

Property Description

Tranquil Village Setting
Located in the serene village of Copdock, just a short drive from Ipswich, the Ipswich Hotel offers a peaceful retreat surrounded by a beautiful walled garden, perfect for relaxation.

Comfortable Rooms and Amenities
Each room at the Ipswich Hotel is tastefully furnished and equipped with modern conveniences such as a flat-screen TV, tea/coffee making facilities, and a private bathroom, ensuring a comfortable stay for all guests.

Dining and Entertainment Options
Indulge in a variety of drinks at the hotel bar while catching up on the latest sports events on the big screen, or enjoy a delicious meal at the on-site restaurant overlooking the garden. A hearty breakfast is served every morning to start your day right.

Experience tranquility and comfort at Ipswich Hotel - book your stay now for a memorable getaway.

Important information:

The GBP 20 allowance per person for dinner can be used on items from the Half Board menu.

Guests choosing the half-board rate on Valentine's Day are kindly requested to arrange table times in the restaurant with the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.2
Based on 963 reviews
Cleanliness: 6.16
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 6.65
Value for Money: 5.61
Food and Beverage: 6.16
Overall Experience: 7.63
A
Adrian family_with_children gb
1
Terrible
Pros:

Swimming pool was ok

Cons:

Everything else & I have made a direct complaint

2026-07-25 via Nuitee
S
Sheila family_with_children gb
10
Nice place
Pros:

Nice hotel friendly staff

2026-07-24 via Nuitee
J
Jane solo_traveller gb
9
2026-07-23 via Nuitee
J
Jessica family_with_children gb
1
Terrible
Pros:

Yet to like anything

Cons:

Dirty

2026-07-23 via Nuitee
R
Robert solo_traveller gb
7
Great value for a short local stay
Pros:

Great location for events at Copdock Hall, excellent value and a good breakfast.

Cons:

It’s a little tired and the shower was poor.

2026-07-23 via Nuitee
K
Kari solo_traveller gb
7
Mostly pleasant
Pros:

The room was spacious, clean and comfortable bed.

Cons:

No air con and the room was incredibly hot.

2026-07-21 via Nuitee
K
Kari couple gb
7
2026-07-21 via Nuitee
A
Amy family_with_children gb
2
Cons:

They rely on self service check-in, the machine wasn't working and the staff member behind the desk did not seem to know how to search the bookings and check us in. It was 35 degrees in our room at midnight, the windows did not open fully. The bathroom was tired and shabby, water pressure low and there was no hot water.

2026-07-20 via Nuitee
D
David couple gb
3
Cheap and cheerful sums this hotel up
Pros:

We were able to check in to the hotel at a late time (11:30pm)

Cons:

The rooms were unbelievably hot with poor ventilation, the bar staff had poor knowledge of how to make drinks, they were slow, the breakfast was bang average and overpriced

2026-07-19 via Nuitee
D
Diane couple gb
6
It was pleasant the bed very comfortable just not having any hot water wasn’t good
Pros:

The room was lovely and big

Cons:

We had no hot water in the morning so had cold shower also the plug in the washbasin didn’t work the water just drained away

2026-07-19 via Nuitee
R
Richard solo_traveller gb
8
A welcome dry stop over on a foul wet day cycling.
Pros:

It was a last minute booking on a cycle camping tour because the weather was foul! So location and price was key. Reception staff were exceptional and made space to bring my wet and muddy bicycle inside to dry off all my kit. Room was spacious and clean.

Cons:

Just as a cyclist - location was more main road and better suited to car drivers. Very convenient however.

2026-07-17 via Nuitee
D
David solo_traveller gb
3
2026-07-16 via Nuitee
A
Andrew solo_traveller gb
8
Pros:

Lovely rear garden with access from bar.

2026-07-15 via Nuitee
G
Gibbs solo_traveller gb
8
2026-07-15 via Nuitee
M
Maciej family_with_children gb
7
2026-07-15 via Nuitee
A
Ajit solo_traveller gb
1
Altogether, a terrible experience. I was expecting Basil Fawlty and Manuel to appear at any moment.
Pros:

The room had a kettle and tea bags.

Cons:

The lack of modernisation
The pillow cases were stained
The bed sheets didn't fit the bed
There were dead bugs on the walls
The room and hotel was a throwback to the 70's akin to Fawlty Towers.
Even the music at breakfast was from the 70's.
The breakfast area had flies and they were sitting on the uncovered food.
The worktop are around the sink in the bathroom was heavily stained and the toilet had a very slow flush meaning you had to flush it a few times.
The showerhead was quite low and anyone over the height of 5'8 would struggle to stand under it.
Overall, it was a terrible experience. I wish I'd paid a few pounds more for the Travelodge up the road.

2026-07-14 via Nuitee
F
Frohwein couple gb
10
Brilliant
Pros:

All

Cons:

Nothing

2026-07-14 via Nuitee
S
Steven couple gb
9
Warm comfortable clean and such value for money
Pros:

The only fault was the shower even on the lowest setting was ridiculous hot to the point we had turn water to the absolute coldest setting which meant there was a tiny dribble coming out of shower head other than that absolutely can’t fault the stay!

Cons:

Hot water/shower

2026-07-13 via Nuitee
S
Simon family_with_children us
2
Very poor shouldn’t be in booking.com
Pros:

Location Free Parking

Cons:

No AC, ants everywhere, rooms and hotel looked worn out

2026-07-13 via Nuitee
E
Emma couple gb
6
Ok
Pros:

Ok

Cons:

Hotel is a bit tired.

2026-07-12 via Nuitee