SureStay Plus by Best Western Montrose

Hotels
•
SureStay Plus Hotel by Best Western
6.2 (351 reviews)
1655 East Main Street , Montrose , US
+1 970-964-4071

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location (near Black Canyon)
Friendly staff mentioned (Amanda called out)
Some guests found rooms comfortable and neat
Quiet location reported by some
Cons:
Dirty rooms, poor housekeeping, odors and bugs
Refusal to check in local guests / rude manager and refund issues
No elevator / accessibility concerns
Pool closed or cold; inconsistent amenities and empty toiletries
AC issues, uncomfortable beds, billing/double-charge complaints

Categories

Cleanliness
2.8
Multiple guests report dirty rooms, unvacuumed carpet, odors, dirty shower curtain, bugs and generally poor housekeeping.
Service
8.8
Several reviews praise friendly staff and specific employees (Amanda), though there are notable issues with a rude manager and inconsistent enforcement of policies.
Location
9.6
Location repeatedly described positively (convenient, near Black Canyon), a clear strength in the reviews.
Room Quality
4.2
Guests report A/C problems, uncomfortable beds, clogged sinks, nonworking TVs and other room maintenance issues.
Amenities
7
Property offers amenities like a pool and hot tub but guests report the pool being cold/closed, inconsistent toiletries, and no elevator which limits usefulness.
Value for Money
5.2
Mixed: several guests felt the cost was high given cleanliness and maintenance issues; other aspects (location) help justify price for some.
Food and Beverage
6.2
No mentions of food or beverage in reviews; assigned the target overall rating.
Overall Experience
5.8
Mixed overall: some guests enjoyed the location and friendly staff, but many experienced cleanliness, billing, and check-in policy problems that reduced overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
SureStay Plus by Best Western Montrose is conveniently located along East Main Street, providing easy access to nearby attractions and amenities.

Comfortable Accommodations
Each room at our hotel is equipped with modern amenities such as a flat-screen TV, premium cable channels, microwave, mini refrigerator, coffee maker, and a private bathroom. Some rooms even feature a cozy seating area for added comfort.

Complimentary Services
Start your day right with a complimentary continental breakfast served daily. Additionally, our 24-hour front desk staff is always available to assist you during your stay.

Book your stay at SureStay Plus by Best Western Montrose now and experience comfort and convenience at its best!

Important information:

Please Note: We have a Dog charge of $15 per night PER PET. Also please note that we only allow 2 dogs per room. No Cats or other animals will be permitted. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MTJ

Location

Guest Reviews

6.2
Based on 351 reviews
Cleanliness: 2.8
Service: 8.8
Location: 9.6
Room Quality: 4.2
Amenities: 7
Value for Money: 5.2
Food and Beverage: 6.2
Overall Experience: 5.8
O
Osteen • family_with_children • us
1
2026-11-05 • via Nuitee
L
linnan • family_with_children • us
10
2026-10-22 • via Nuitee
B
Brooke • family_with_children • us
10
2026-10-17 • via Nuitee
J
J Mark • solo_traveller • us
9
2026-10-12 • via Nuitee
S
Solomon • solo_traveller • us
8
Pros:

For the most part everything was wonderful.

Cons:

We didn't have any ice bucket only one trash can. I guess people steal them and make it hard on everyone else.

2026-10-07 • via Nuitee
P
Parry • couple • us
5
Cons:

We could not beleve the room was not even vacumed. looked like cracker crumbs all over the carpet, sink was clogged and would not drain.

2026-09-19 • via Nuitee
M
Marilyn • solo_traveller • us
10
Need to hand main floor room.
Pros:

Clean

Cons:

They didn’t have an elevator and we are elderly so that was tough.

2026-08-02 • via Nuitee
L
Lena • solo_traveller • us
7
Pros:

The room was comfortable and clean. Pillows could be a little firmer. Turn off the cooler was making too much noise.

Cons:

The pool was cold even indoor. Hot tub was warm.

2026-07-24 • via Nuitee
R
R2393ZBdaveb • Couples • Lago Vista, Texas
4
Avoid this place
Pros:

Wonky a/c, hard to keep it running, no luggage rack in room, no elevator, two of three shower bottles empty. Dirty shower curtain.

2026-07-19 • via Tripadvisor
B
Brandi • solo_traveller • us
7
Pros:

Location

2026-07-17 • via Nuitee
S
Susmi • family_with_children • us
9
Very pleasant stay and very friendly staff
Pros:

Location was very good. The room was neat and the quiet. Very near to black canyon

Cons:

None

2026-07-08 • via Nuitee
D
Douglas • solo_traveller • us
8
Spunaugle visit to Montrose & Black Canyon if the Gunnison
Pros:

Location, friendly staff. Amanda was great to work with!

Cons:

TV didn't work, pool was closed due to other guests fouling the pool. No elevator. Otherwise great!

2026-07-07 • via Nuitee
J
Jeremy • family_with_children • us
1
Complete garbage service and policy for people traveling
Pros:

Nothing

Cons:

Would not let my family and I check in cause we lived within 70 miles. Didn’t bother to call or let us know till we arrived even though they had that info at time of reservation.

2026-07-02 • via Nuitee
E
Emilio • couple • us
1
Horrible
Cons:

I didn’t like the guy who denied me and didn’t give me a refund and is ignoring my calls I came in about 11:30pm late and tired from a 6 hour drive and they denied me because they said I was local which I haven’t been for 4 years I don’t live in Montrose I moved to Fort Collins and they denied me it’s ridiculous and the guy who was really rude to me shouldn’t be working there and who ever is manager needs to answer the phone for my refund I will not be recommending this place to anyone

2026-07-02 • via Nuitee
L
Lindsay • family_with_children • us
7
2026-06-27 • via Nuitee
S
Sunnie • solo_traveller • us
10
2026-06-25 • via Nuitee
K
Kathy • solo_traveller • us
1
We couldn’t leave soon enough, actually we did leave a day early because it was so yucky and unpleasant!
Pros:

Nothing, it was dirty, the rooms were dirty, the manager was extremely rude !

Cons:

After we checked in and got to our room, it smelled so bad that my husband wanted to leave, but they wouldn’t refund us our money, they put us in another building, but didn’t have such a strong odor, but the room was still pretty dirty

2026-06-24 • via Nuitee
D
Daniel • couple • us
1
Not friendly to locals
Cons:

Property refused to let me book a room since my address was less then 70 miles away. I had a flight that was delayed and arrived at 12:30am and gad no ride or place to stay. I found a room online and booked through booking.com. When I arrived at the hotel after paying $20 for a can ride I we t to check in and was told that due to my address I was unable to book the room. I was taken aback. It was 1:45am by this point, and they had three rooms available as long as you are
not local. Worst Western is how I rate my experience.

2026-06-23 • via Nuitee
R
Robin • couple • us
8
2026-06-22 • via Nuitee
K
K144YGpatrician • Family
4
Do not stay at this Best Western.
Pros:

We were extremely disappointed in this Best Western. It needs updating. The bed was very uncomfortable, the air conditioner didn’t work, There were bugs in the bath tub and sink. The room needed painting. The cost was high.

2026-06-10 • via Tripadvisor