Swan Novo Hamburgo

Hotels
8 (330 reviews)
Avenida Doutor Maurício Cardoso, 303 , Novo Hamburgo , br

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good breakfast
Helpful staff
Cons:
Cleaning issues
Elevators broken

Categories

Cleanliness
7.08
Multiple mentions of unclean facilities and poor maintenance.
Service
8.05
Generally positive experiences with some staff, but noted delays and issues.
Location
9.09
Good location mentioned positively in several reviews.
Room Quality
7.54
Cleanliness concerns but spacious rooms were appreciated.
Amenities
7.07
Issues with the pool and elevators, but breakfast praised.
Value for Money
8.03
Considered good value for the price point.
Food and Beverage
9.08
Breakfast consistently mentioned as very good.
Overall Experience
8.05
Mixed experience, with both positive and negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:12

Property Description

Modern Rooms with Amenities
The Swan Novo Hamburgo offers modern rooms with Wi-Fi, cable TV, air conditioning, a minibar, and a work desk. Guests can enjoy a pillow menu and 24/7 room service.

Relaxation and Leisure Facilities
Facilities include an indoor swimming pool, a gym for working out, a games room, a dry sauna, and a steam sauna. Perfect for unwinding after a busy day of exploring the city.

Delicious Dining Options
Indulge in national and international cuisine at the Irius Gastronomia restaurant with an extensive wine list. For a more casual setting, the bistro is also available.

Book your stay at Swan Novo Hamburgo now for a perfect blend of comfort, convenience, and luxury.

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Small pets are allowed for a surcharge.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent´s ID.

Please note payment is due at check-in.

When traveling with pets, please note that an extra charge of 70 BRL per pet, per night applies.
Please note that a maximum of 1 pet is allowed.

All pets staying at this property must have up-to-date vaccinations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 330 reviews
Cleanliness: 7.08
Service: 8.05
Location: 9.09
Room Quality: 7.54
Amenities: 7.07
Value for Money: 8.03
Food and Beverage: 9.08
Overall Experience: 8.05
R
Roni • extended_group • br
8
Estadia tranquila
Pros:

Tamanho do quarto e elevador panorâmico

Cons:

Instalações precisam de revitalização

2026-05-14 • via Nuitee
P
priscila • couple • au
8
Good
Pros:

Funcionários e atendentes excelentes

Cons:

Mobiliada já bem ultrapassada e antiga nos quartos.

2026-05-14 • via Nuitee
V
Valeska • couple • br
9
Fantástico
Pros:

Localização, atendimento, café da manhã.

Cons:

Quartos mais antigos, cama muito mole e estava frio e a água do banho não esquentava muito ou as vezes esquentava e logo esfriava muito.

2026-05-13 • via Nuitee
V
Valeska • couple • br
9
2026-05-13 • via Nuitee
F
Fabio • solo_traveller • it
9
2026-05-09 • via Nuitee
K
Katiucia • family_with_children • br
9
muito bom
Pros:

Desde o momento da recepção, super atenciosos, cafe da manha delicioso

Cons:

Na hora do checkin solicitei uma cama extra e o recepcionista comentou que conseguiria porem a noite fui informada que não seria possivel fazendo com que eu tenha que sair do hotel

2026-05-07 • via Nuitee
V
Viviana Soledad • family_with_children • py
7
2026-05-06 • via Nuitee
P
Pedro Antonio • couple • br
10
Foi tudo muito bom.
Pros:

Gostei da localização e das acomodações.

Cons:

Estacionamento pago é caro (R$25,00).

2026-05-06 • via Nuitee
A
ADALBERTO DE SOUZA • couple • br
6
2026-05-04 • via Nuitee
P
Paula • couple • br
10
2026-05-04 • via Nuitee
M
Marcelo • extended_group • br
10
Excelente
Pros:

Tudo

Cons:

Cobrar estacionamento!!

2026-05-03 • via Nuitee
D
Daniela • solo_traveller • br
10
2026-05-03 • via Nuitee
B
Bruna • solo_traveller • br
6
Razoável
Pros:

O hotel no geral é bom. Recomendo como um hotel de passagem.

Cons:

A limpeza do quarto deixou a desejar, havia resíduos (barba) na pia do banheiro e o chuveiro não esquentou a água como deveria, visto que as temperaturas estavam próximas de 10 graus.

2026-05-03 • via Nuitee
A
Alexandra • family_with_children • uy
9
2026-05-02 • via Nuitee
F
Franciele • family_with_children • br
10
2026-05-02 • via Nuitee
S
Samuel Vargas • solo_traveller • br
10
Excelente
2026-04-30 • via Nuitee
S
Sandra Pradella • couple • br
8
Pros:

A estrutura do hotel, o restaurante que é maravilhoso, da localização e da cama que é muito aconchegante.

Cons:

Do banheiro do quarto. Necessita de alguns reparos.

2026-04-28 • via Nuitee
J
Jose • solo_traveller • uy
10
2026-04-27 • via Nuitee
A
AVILTON OLIVEIRA • family_with_children • br
9
Pros:

Organização e conforto

Cons:

Localização e organização

2026-04-27 • via Nuitee
F
Fleck • solo_traveller • br
9
Pros:

Da cozinha e da sauna.O Hotel é acolhedor...linda localização. Gostei muito!!

Cons:

A piscina não é climatizada e estava com.uma sujeirinha no fundo. Eu teria amado tomar banho de piscina lá.

2026-04-26 • via Nuitee