Carillon Plaza Hotel

Hotels
7 (166 reviews)
Rua Bela Cintra, 652 , Sao Paulo , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Cons:
Cleanliness issues
Outdated room quality

Categories

Cleanliness
5.96
Several reviews mentioned poor cleanliness, including old and dusty sheets and a generally unkempt room.
Service
8.43
Many guests praised the staff for being friendly and helpful, enhancing the overall experience.
Location
8.97
The location received consistent praise, being close to major attractions, but had concerns regarding the area's overall quality.
Room Quality
5.42
Multiple mentions of outdated furnishings, uncomfortable beds, and poor maintenance contributed to a lower score.
Amenities
5.95
Amenities received criticism regarding basic needs not being met, such as poor Wi-Fi and lack of proper bathroom facilities.
Value for Money
7.41
Mixed reviews on value; some found it reasonable, while others expected more for the high price.
Food and Beverage
6.96
The breakfast was described as just adequate, with some satisfactory comments but others mentioning stale food.
Overall Experience
6.93
The experience varied widely; some enjoyed it while others were disappointed by amenities and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:12

Property Description

Convenient Location
Carillon Plaza boasts a prime location near public transportation and just a stone's throw away from the bustling Paulista Avenue.

Comfortable Accommodation
Guests can enjoy well-equipped rooms featuring air conditioning, TV, minibar, and a delicious buffet breakfast with tropical fruits and fresh pastries.

Vibrant Surroundings
Situated close to Consolação Subway and various bus stops, the hotel is surrounded by the vibrant Augusta Street known for its shops, nightlife, restaurants, bars, movie theatres, and museums.

Ready to experience the best of São Paulo? Book your stay at Carillon Plaza today!

Important information:

Please note that the hotel front desk is undergoing renovation, we don't offer dinner, we have no whirlpool bath and our Wi-Fi is free.

Renovation work is done from 09:00 to 18:00 daily. Swimming pool, are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 166 reviews
Cleanliness: 5.96
Service: 8.43
Location: 8.97
Room Quality: 5.42
Amenities: 5.95
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 6.93
L
Larissa • family_with_children • br
10
2026-03-31 • via Nuitee
L
Luiggi • solo_traveller • br
10
2026-03-30 • via Nuitee
T
Tenório • family_with_children • br
10
Pros:

Atendimento e a limpeza são bons.

Cons:

O edifício é bastante antigo. O café da manhã poderia ter mais opções para os hóspedes.

2026-03-29 • via Nuitee
P
Principe • solo_traveller • pe
10
2026-03-27 • via Nuitee
G
Gabriele • family_with_children • br
8
Hospedagem de apoio
Pros:

Atendimento

Cons:

Sem comentários

2026-03-27 • via Nuitee
K
Karla Giselle • couple • br
7
2026-03-24 • via Nuitee
P
Principe • solo_traveller • pe
10
Excellent
Pros:

Todo

Cons:

Nada

2026-03-21 • via Nuitee
M
MARCOS • extended_group • br
6
2026-03-20 • via Nuitee
R
Regis • couple • br
7
Ótima localização, otimo atendimento. Recomendo, se nao precisar de Internet para videoconferência.
Pros:

Atendimento dos funcionários foi ótimo. Banheiro novo, mobiliário do quarto um pouco antigo. Internet bem ruim (para realizar audiências por videoconfêrencia) e não havia tomadas próxima à mesa, sendo necessário desligar frigobar para ligar notebook. ÓTIMA localização, com bastante comércio, bares e posto de gasolina 24hs nos arredores. Café da manhã bom, básico.

Cons:

Internet deficitária para a realização de videoconferência. Embora o chuveiro seja novo, o dispersor (ao menos na minha unidade) jogava água pra todo lado. Ao sair, mencionei à portaria, para. Que tomem providências. Provavelmente seja um problema pontual.

2026-03-10 • via Nuitee
D
Davi Campos Pena Gomes • solo_traveller • br
8
2026-03-02 • via Nuitee
A
Arthur • extended_group • br
7
Ótima localização, mas estrutura defasada.
Pros:

Excelente localização, ao lado da Paulista, MASP e posto de convivência 24h.

Cons:

Hotel velho, cerâmica do piso feia e antiga, estofamentos velhos, janelas pequenas e com puxadores estragados, o blackout é ineficiente, e precisa de uma boa reforma e modernização.

2026-03-02 • via Nuitee
H
Heleno • couple • br
4
Vale so pela localização
Pros:

Localização

Cons:

Chuveiro ruim,
Instalações antigas
Café simples

2026-01-31 • via Nuitee
J
João Thallisson • couple • br
7
2026-01-28 • via Nuitee
F
Flavio • solo_traveller • br
9
2026-01-21 • via Nuitee
L
Luara • extended_group • us
10
Pros:

Localização excelente.

2026-01-20 • via Nuitee
M
MaRCO • couple • br
4
não valeu a pena
Pros:

da localização

Cons:

da recepção

2026-01-20 • via Nuitee
A
Ana Cristina • solo_traveller • br
4
Pros:

Hotel muito aqu da expectativa, mal conservado, sem conforto, sem Wi-Fi, sem elevador para garagem , cheiro de velho
Uma decepção .

2026-01-19 • via Nuitee
F
FERNANDO PRAXEDES • extended_group • br
8
a estadia foi muito boa
Pros:

do atendimento e da localização

2026-01-09 • via Nuitee
I
Ingrid • couple • br
10
2025-12-31 • via Nuitee
L
Leopoldo • family_with_children • br
1
Pros:

Localização

Cons:

Tinha fezes na privada. Fotos não correspondia com o quarto. Cama de roupa furada. Ar condicionado barulhento. Café da manha ruim

2025-12-18 • via Nuitee