Swan Caxias do Sul

Hotels
8.5 (558 reviews)
Avenida Os 18 do Forte, 1934 , Caxias do Sul , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Attentive service
Value for money
Cons:
Room maintenance
Breakfast organization
Limited amenities

Categories

Cleanliness
8.33
Guests noted the rooms were extremely clean but flagged issues such as maintenance and modernity.
Service
9.3
Positive comments on staff interaction and reception service, but mixed feelings on standardization.
Location
9.34
Multiple guests praised the excellent location of the hotel.
Room Quality
7.29
Some issues with room allocation for families and signs of wear and tear in the rooms.
Amenities
7.32
Missing some amenities like a bar, need for better maintenance in common areas.
Value for Money
9.28
Strong comments on cost-effectiveness and overall value.
Food and Beverage
8.33
Overall good breakfast but issues regarding organization and variety were noted.
Overall Experience
8.8
Guests generally had a very positive experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:55

Property Description

Convenient Accommodation in the Heart of Caxias do Sul

Fitness Centre: Stay in shape during your stay with our on-site fitness centre.

Free Wi-Fi: Stay connected with complimentary Wi-Fi available in public areas.

Dining and Relaxation: Indulge in delicious meals at our restaurant, unwind in the sauna, or pamper yourself in the massage room.

Book now to experience the perfect blend of comfort and convenience at Swan Caxias do Sul.

Important information:

Please note that all payments must be done upon check in.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent´s ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for R$ 90 per person per night when using an existing bed.
    People no matter the age stay for R$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 558 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 7.32
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 8.8
J
JAIME • couple • br
10
Pros:

Cafe da manha

2026-07-01 • via Nuitee
R
Rogério • couple • br
10
2026-07-01 • via Nuitee
R
Rafael Bergonsi • couple • br
8
2026-06-29 • via Nuitee
D
Daniela • family_with_children • br
7
Satisfatório.
Pros:

Atendimento e localização.

Cons:

Ar condicionado do quarto não estava funcionando. Água do banheiro amarelada.

2026-06-28 • via Nuitee
M
Marcia • couple • br
10
Excelente atendimento dos funcionários. Conforto e limpeza excelentes. E excelente localização.
Pros:

A limpeza é as roupas de cama e banho são
Muito boas e a cama confortável , armarios e frigobar são excelentes.

Cons:

Não tenho nada a reclamar.

2026-06-26 • via Nuitee
J
Joubert Fernando • solo_traveller • br
9
Pros:

Limpeza e instalações.

2026-06-24 • via Nuitee
Z
Zambrano • couple • br
6
A estadia foi apenas suficiente para atender a necessidade de um lugar para dormir
Pros:

Localização e cordialidade

Cons:

acomodações inferiores as já utilizadas no mesmo hotel em outras ocasiões.
TV antiga
Sem split

2026-06-22 • via Nuitee
K
Kathrein • solo_traveller • br
10
2026-06-22 • via Nuitee
&
& Boelter • couple • br
10
super agradavel, pretendemos retornar
Pros:

superou minhas expectativa

Cons:

tivemos que esperar desocupar mesa , não fomos orientado que poderíamos utilizar as mesas da Piscina

2026-06-22 • via Nuitee
L
Luciane • couple • br
10
2026-06-22 • via Nuitee
A
Adriano • solo_traveller • br
8
Pros:

Bem localizado com estacionamento e manobrista.

Cons:

Ar condicionado central bem barulhento com regulagem e botões antigos sem a possibilidade de saber qual temperatura está sendo selecionado. Porta do banheiro estufada na parte inferior.

2026-06-18 • via Nuitee
L
Luz • solo_traveller • br
4
Pros:

Instalações

Cons:

A chegada, ficamos mais de 40 min esperando, eram quase 1 hora da manhã. Na saída queriam me cobrar uma diária a mais.

2026-06-16 • via Nuitee
L
Laura • couple • br
9
Pros:

Excelente café da manhã. Localização central

2026-06-15 • via Nuitee
G
Gilmar Joao Deconto • solo_traveller • br
8
2026-06-15 • via Nuitee
H
helena • extended_group • br
5
2026-06-13 • via Nuitee
A
ANTHONI • couple • br
10
2026-06-12 • via Nuitee
E
Evandro Claudio • solo_traveller • br
8
Acomodação com bom custo benefício.
Pros:

Acomodação espaçosa, com 2 ambientes e bem confortável. O clima externo estava bem frio e o ar condicionado era capaz de deixar o quarto com temperatura bem agradável.

Cons:

Chuveiro nos horários de pico não esquenta o suficiente para um banho num dia frio.

2026-06-11 • via Nuitee
J
Jaditânia Vieira • couple • br
10
2026-06-10 • via Nuitee
I
Irina • couple • br
7
2026-06-08 • via Nuitee
I
Isadora • solo_traveller • br
10
2026-06-07 • via Nuitee