Smile Hotel Sugamo

Hotels
7.6 (878 reviews)
Toshima-ku, Sugamo 2-4-7 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Noise from neighboring rooms

Categories

Cleanliness
6.99
Several mentions of cleanliness; however, there were concerns about hair in the changing area.
Service
7.96
The staff is frequently described as friendly and helpful.
Location
9
Many reviews highlight convenience to public transport and local amenities.
Room Quality
7.45
Rooms are described as clean and comfortable but some had issues with noise and hard beds.
Amenities
7.48
General amenities are acceptable, but some guests wished for more.
Value for Money
7.44
Value is generally seen as reasonable for the price.
Food and Beverage
6.49
Some guests mentioned breakfast was not enjoyable.
Overall Experience
7.96
Majority of reviews indicate a satisfying overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Convenient Location and Amenities

Just a 2-minute walk from JR Sugamo Station, Smile Hotel Sugamo is a perfect choice for travelers looking for comfort and convenience. With a 24-hour reception, free WiFi, and a launderette, guests can enjoy a hassle-free stay.

Dining and Services

Indulge in a delicious breakfast buffet featuring Japanese dishes made with seasonal ingredients. The hotel also offers dry cleaning, ironing services, and a 24/7 laundry room for your convenience.

Comfortable Rooms with Modern Features

Relax in well-equipped rooms with air conditioning, flat-screen TV, and free wired internet. Enjoy on-demand videos, and unwind in the bathtub with complimentary toiletries provided. Nightwear and mineral water add a thoughtful touch to your stay.

Experience the best of Tokyo with Smile Hotel Sugamo - book your stay now for a memorable trip!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 2000 per day.

Location

Guest Reviews

7.6
Based on 878 reviews
Cleanliness: 6.99
Service: 7.96
Location: 9
Room Quality: 7.45
Amenities: 7.48
Value for Money: 7.44
Food and Beverage: 6.49
Overall Experience: 7.96
H
Hiroto • family_with_children • jp
7
2026-02-10 • via Nuitee
C
Cassandra • extended_group • mx
10
Pros:

Excelente ubicación del hotel!!! Super recomendado para volver!

2026-02-09 • via Nuitee
H
Hee-Jong • family_with_children • au
7
Cons:

Smell of the bathroom from the (?)drainage.

2026-01-31 • via Nuitee
N
Natsuki • solo_traveller • jp
8
Pros:

連泊なら無料の水が貰える(?)から出かける前は助かった。
駅が近いし、周辺に飲食店も多く立地は良かった。

Cons:

壁が薄いから隣の話し声が聞こえる時があった。

2026-01-31 • via Nuitee
H
Hoansung • family_with_children • au
9
Pros:

Overall is good. Staffs were kind and helpful. Room is a bit small, but it was good value for money.

Cons:

It was quite noisy. Every morning I woke up by talking and knocking sound came from corridor. I think the hotel is old, so the soundproofing is poor.

2026-01-30 • via Nuitee
Y
Yuki • couple • jp
10
快適だった。
Pros:

快適だった。

Cons:

特に無し。

2026-01-29 • via Nuitee
U
Uzoma15 • family_with_children • gb
10
Wonderful stay,
Pros:

Very nice, perfect for 2 People and very close to the yamanote line

2026-01-27 • via Nuitee
I
IDANADIA • couple • my
5
Pros:

good

2026-01-25 • via Nuitee
K
Kazuaki • solo_traveller • jp
3
2026-01-25 • via Nuitee
J
Joo • solo_traveller • tw
10
地理位置優越
Pros:

像家一樣的住宿感覺

Cons:

無

2026-01-21 • via Nuitee
Ｈiromi • solo_traveller • jp
3
NG
Pros:

スタッフの対応

Cons:

水まわりが　不快な臭いで　吐きそうになる

2026-01-21 • via Nuitee
R
Ricardo • solo_traveller • jp
8
Stay for a day.
Pros:

It was convenient and had a good location.

Cons:

I couldn't enjoy the breakfast.

2026-01-20 • via Nuitee
揚舜 • solo_traveller • tw
10
2026-01-20 • via Nuitee
N
Neve • couple • gb
10
Pros:

good location near sugamo station and lovely staff with good facilities

2026-01-20 • via Nuitee
H
Hiroki • solo_traveller • jp
6
2026-01-19 • via Nuitee
Y
yasuhiko • solo_traveller • jp
6
2026-01-19 • via Nuitee
A
Akiko • solo_traveller • jp
7
東京ドームからのアクセスが便利です。
Pros:

ロケーションは良く、駅近で周囲にコンビニ等もあり便利でした。

Cons:

初めての利用でしたが、アメニティの説明が無く歯ブラシなどが1階にあることに気付きませんでした。

2026-01-19 • via Nuitee
T
Tanaka • family_with_children • jp
10
目的は達した。
Pros:

立地が良かった。
値段がお得だった。

Cons:

スタッフの対応がムカついた。

2026-01-19 • via Nuitee
N
naoko • family_with_children • jp
5
2026-01-19 • via Nuitee
H
Hiroaki • solo_traveller • jp
8
Pros:

値段の割には、清潔

Cons:

ロケーションとアメニティがいまいち

2026-01-19 • via Nuitee