Rede Andrade Comfort

Hotels
•
Andrade Hoteis
8 (4364 reviews)
Rua Pedro Fonseca Filho, 3165 , Natal , BR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location (beachfront, near restaurants/shops)
Friendly and helpful staff (several positive mentions, including receptionist Jamily)
Good value for money / cost-benefit
Sea views and comfortable beds
Jacuzzi and some pleasant amenities
Cons:
Cleanliness and bathroom issues (dirty floors, clogged drains, flooding)
Maintenance problems (old structure, leaking floors, no hot shower in one report)
Poor or unreliable Wi‑Fi in rooms
Noisy AC and loud music at pool
Limited breakfast variety (missing juices, few vegan options)
Restrictive reception policies and extra charges reported

Categories

Cleanliness
6.5
Multiple guests reported bathrooms not properly cleaned, clogged/draining issues and a room flooded after cleaning — cleanliness is a notable weak point.
Service
8.5
Staff are frequently described as kind, cordial and helpful (specific praise for receptionist Jamily), though there are some complaints about restrictive reception policies and extra charges.
Location
9.5
Consistently praised as excellent — steps from the beach, near restaurants, shops and the Ponta Negra staircase; a major strength.
Room Quality
7.5
Rooms often have sea views and comfortable beds, but several reports of noisy or hot rooms, AC issues, lack of windows in some rooms and maintenance problems.
Amenities
7.5
Mixed: jacuzzi and proximity to beach praised, gym mentioned, but pool area had loud music and Wi‑Fi/maintenance problems (no hot shower reported) reduce the score.
Value for Money
9
Many guests highlight very good cost-benefit and excellent price, making value perception strongly positive.
Food and Beverage
7
Breakfast opinions are mixed — some say it is very good, others note limited variety, missing local juices and lack of vegan options; overall below top tier.
Overall Experience
8.5
Generally positive overall experience driven by location, friendly staff and comfortable beds, tempered by cleanliness and amenity/maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:42

Property Description

Luxurious Stay by the Beach

Outdoor Pool and Leisure Options: Enjoy a refreshing dip in the large outdoor pool or explore the various leisure options tailored for both children and adults just a stone's throw away from Ponta Negra Beach.

Wellness and Entertainment: Stay active at the gym, unwind in the whirlpool, or have a fun-filled time at the games room and playground, ensuring there's something for everyone to enjoy during your stay.

Comfortable Accommodations: Relax in rooms with balconies, silent air conditioning, safety boxes, and minibars, coupled with entertainment from 20-inch TVs for a cozy and convenient stay.

Book now to experience the perfect blend of relaxation and entertainment at Bello Mare Comfort!

Important information:

When booking more than 5 rooms, different policies and supplements may apply.

The property only allows 1 pet up to 10 kg per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAT

Location

Guest Reviews

8
Based on 4364 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 7
Overall Experience: 8.5
Y
Yago • couple • br
6
Pros:

A vista e a proximidade do morro do careca

Cons:

O café da manhã não é bom. O quarto não tem cobertor.

2026-10-30 • via Nuitee
S
Savio • extended_group • br
9
Pros:

Tudo muito limpo ! Funcionários bem educados !

Cons:

Gostei muito da localização! Deixava o carro no estacionamento e ia a pé pra praia!

2026-10-29 • via Nuitee
R
risoaldo • couple • br
1
Horrível
Pros:

Só a localização

Cons:

Me colocaram em um quarto diferente do escolhido, elevador quebrado, do outro lado da pousada, sem nenhum carrinho pra transportar as bagagens, chuveiro quebrado. Dei banho gelado no meu bebê

2026-10-27 • via Nuitee
F
Franklin • couple • br
10
2026-10-27 • via Nuitee
F
Franklin • couple • br
10
2026-10-27 • via Nuitee
F
Ferreira • family_with_children • br
10
Satisfação
Pros:

Preço, localização e principalmente o atendimento de toda equipe de colabores em especial a Srta. Regiane que com sua alegria e empatia nos atendeu maravilhosamente bem e devo acrescentar que a equipe da cozinha/café da manhã na pessoa da Rose muito gentil. Parabéns a rede andrade hotéis por entender que ter pessoas humanas é de coração bom e que faz toda a diferença. O meu Desejo é que Deus sempre abençoe a todos.

Cons:

Apenas a Internet que pode melhorar

2026-10-27 • via Nuitee
F
Franklin • couple • br
10
2026-10-27 • via Nuitee
M
Marcos Francisco Alves da • solo_traveller • br
10
2026-10-26 • via Nuitee
R
Renato S Aragao • extended_group • br
10
2026-10-26 • via Nuitee
G
Gabriel • couple • br
10
Confortável e agradável!
Pros:

No Check in até o out fui muito bem atendido. Os rapazes e moças da recepção muito atenciosos, o café da manhã bem completo, quarto limpo e aconchegante com uma bela vista

2026-10-26 • via Nuitee
J
Joao paulo • family_with_children • br
5
Cons:

A instalações sao velhas.
Me colocaram num quarto dos fundos todo mofado. Sinceramente nao voltarei mais.

2026-10-25 • via Nuitee
N
Nicole Staroi • family_with_children • br
10
Pros:

Atendimento, conforto e localização.

Cons:

Estacionamento pago separado e é pequeno, dificultando l manobrar.

2026-10-23 • via Nuitee
A
Adriano • family_with_children • br
8
Pros:

Localização, Limpeza e atendimento dos funcionários e a vista maravilhosa.

Cons:

O ar condicionado do quarto que fiquei demorava a esfriar e algumas áreas do hotel precisando de manutenção.

2026-10-20 • via Nuitee
M
Matheus • family_with_children • br
10
2026-10-19 • via Nuitee
C
Clebson • family_with_children • br
10
Pros:

Café e da piscina

Cons:

Acessibilidade

2026-10-19 • via Nuitee
C
Cristina • family_with_children • br
8
Passeio
Pros:

Limpeza e cordialidade dos funcionários.

Cons:

Os chuveiros poderiam ser .melhores.

2026-10-18 • via Nuitee
A
Andreia • couple • br
9
Gostamos muito, tudo muito limpo, aconchegante e em breve voltaremos ♥️
Pros:

O conforto e a limpeza

Cons:

A pouca iluminação

2026-10-18 • via Nuitee
V
Victor • couple • br
10
Tudo perfeito
Pros:

Gostei de tudo: limpeza, localização, comodidades, atendimento, prestatividade dos funcionários e experiência. Tudo perfeito.

2026-10-17 • via Nuitee
M
Marina Natali Vicentin • couple • ar
8
Pros:

Buena ubicacion, comodidad de la cama.

Cons:

El gym esta muy deteriorado, el wifi no funcionaba bien.

2026-10-16 • via Nuitee
J
Jorge Y Norys • family_with_children • uy
9
2026-10-14 • via Nuitee