Holiday Inn Express & Suites Northeast by IHG

Hotels
•
Holiday Inn Express
6.7 (197 reviews)
18 Cinema Drive , York , US
+1 717-718-4447

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Free
Children allowed
Pets allowed

Facilities

Shopping on site
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Offsite parking discounted rates available
Internet access
Housekeeping on request
Reception hall
Swimming nearby
See all facilities

Review Highlights

Pros:
Breakfast frequently praised / good complimentary breakfast
Friendly and helpful front desk staff
Convenient location and parking
Rooms often described as comfortable with useful amenities (fridge, microwave)
Cons:
Indoor pool/hot tub often closed or not heated
Multiple cleanliness issues (dirty floors, sticky surfaces, mold, nail clippings)
Room maintenance problems (cold showers, slow toilets, flickering lights)
Beds reported as too hard by several guests

Categories

Cleanliness
4.5
Multiple reviewers reported dirty rooms (sticky surfaces, stained chairs), mold in bathroom, nail clippings on carpet and guests having to remake beds — overall clearly below average cleanliness.
Service
9.3
Staff repeatedly described as friendly and helpful (named staff praised at front desk); check-in/front-desk service considered a strong point by many reviewers.
Location
8
Location noted as a pro in several reviews and convenient for guests; generally regarded positively.
Room Quality
5.5
Rooms were mixed — some comfortable beds and useful amenities (fridge, microwave), but frequent issues reported: hard beds for some, slow/flaky toilets, flickering lights and general wear/tear.
Amenities
4
Major negative sentiment: indoor pool/hot tub often closed or not heated, jacuzzi/hot tub water not hot — amenities were a consistent disappointment.
Value for Money
7.2
Not often explicitly discussed; given good breakfast and friendly staff but cleanliness/amenity issues, value sits slightly above the target overall rating.
Food and Beverage
8.6
Breakfast was repeatedly called out as good or great (even with some minor issues like a broken pancake machine); food service seen as a clear positive.
Overall Experience
6.5
Mixed overall: many guests enjoyed staff and breakfast and found stays relaxing, but repeated cleanliness and closed-amenity problems made the overall experience average-to-slightly-below-average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxury and Convenience

Modern Amenities
This Pennsylvania hotel boasts flat-screen TVs, microwaves, refrigerators, and work desks in every room. The modern dark wood furnishings and white bedding offer a touch of elegance and comfort.

Relaxation and Recreation
Guests can unwind in the indoor pool or hot tub, stay active in the fitness center, and explore the nearby Galleria Mall for shopping delights. Don't forget to start your day with a delicious continental breakfast to fuel your adventures.

Book your stay at the Holiday Inn Express & Suites Northeast for a perfect blend of luxury, comfort, and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Fitness Center is closed for renovations.

Hotel no longer has a Public Spa/Jacuzzi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 197 reviews
Cleanliness: 4.5
Service: 9.3
Location: 8
Room Quality: 5.5
Amenities: 4
Value for Money: 7.2
Food and Beverage: 8.6
Overall Experience: 6.5
A
Angela • couple • us
1
terrible
Pros:

breakfast was really good

Cons:

having hot water in shower ans jucuzzi place wasn't the cleanest. we stayed here when first opened and was much cleaner n had hot water was extremely disappointed

2026-02-13 • via Nuitee
A
Ament • couple • us
10
2026-02-13 • via Nuitee
S
sthefjanice • couple • us
8
2026-02-09 • via Nuitee
T
Trista • couple • us
10
It was relaxing and I was happy with the cleanliness and friendly staff
Pros:

I have stay at this location many times and every time it is clean and relaxing and staff are friendly and helpful. I will stay agien!

Cons:

The fact that the pool and hot tub are never open to be used. Also I stay in rooms with jetted tubs and the water doesn't get hot to even use it😏

2026-01-29 • via Nuitee
L
lopes • family_with_children • us
6
2026-01-26 • via Nuitee
R
Richard • couple • us
10
2026-01-21 • via Nuitee
S
Scott • family_with_children • us
4
A 2 star hotel at best
Cons:

Room was not clean, sticky substance on tables, bathroom floor was not clean, chair was dirty and stained, toilet didn't flush correctly, shower was not hot, basically it looked like they just replaced the sheets and towels and didn't clean the rest of the room. We went to this hotel for the pool but were told upon arrival it was closed for maintenance.

2026-01-20 • via Nuitee
M
Matthew • couple • us
7
Pros:

Room was clean.

2026-01-19 • via Nuitee
A
Allisyn • family_with_children • us
10
Great last minute book due to broken ac at home, amazing breakfast and the pool was great!
Pros:

Breakfast was great even with the pancake machine down and the pool was perfect for my kids!

Cons:

Nothing

2026-01-19 • via Nuitee
K
Kenneth • family_with_children • us
6
Ok stay minus the pool issue
Pros:

Location

Cons:

Pool out of order
We booked because of the indoor pool for something to do

2026-01-10 • via Nuitee
K
Kenneth • solo_traveller • us
7
Normal
Pros:

Location

Cons:

Pool not working
We booked there because of a indoor pool and nothing was posted or said to us till we got there

2026-01-10 • via Nuitee
V
Van • couple • cz
10
Pros:

Light was flickering in the bathroom and toilet flushes slow

2026-01-07 • via Nuitee
K
Kathy • couple • us
8
Pros:

Restaurant next door

Cons:

Pool closed

2026-01-02 • via Nuitee
H
Heather • couple • us
5
Pros:

The staff is friendly and place is clean.

Cons:

The hot tub water never got hot it stayed like room temp. And the bed was so hard it was like sleeping on the floor.

2026-01-01 • via Nuitee
V
Victoria • family_with_children • us
10
Pros:

Very clean and quiet

Cons:

Bed was too hard

2025-12-28 • via Nuitee
T
Tracie • family_with_children • us
10
Pros:

Everything minus the fact that I had to change rooms as the toilet didn't work in the first room

Cons:

See above

2025-12-15 • via Nuitee
S
Shawn • family_with_children • us
9
A relaxing night
Pros:

It was very cozy, and the bed was super soft. The complimentary breakfast was good, and overall, the hotel was quiet and relaxing!

Cons:

The pool was closed for maintenance, which is something I always look forward to when staying at a hotel. Could have had better lighting in some areas of the room, but it was still nice.

2025-12-14 • via Nuitee
W
Wendy • family_with_children • us
9
Was very good considering how cold out it was, the front desk people are extremely nice and accommod
Pros:

Loved the room, nice size comfortable beds. Having a fridge and microwave with coffee pot was helpful.

Cons:

Being on the third floor with someone that has trouble walking was difficult, also the carpet was not very clean, nail clippings all over.

2025-12-14 • via Nuitee
M
Mary • family_with_children • us
3
Pros:

I was not aware when booking the indoor pool was closed due to no heater.
Was not updated on website. Kids were very disappointed no swimming.
Bathroom 309 needs total clean and maintenance. Mold

Cons:

Carpet in front lobby elevator needs replacing. It is sticky and a trip hazard.
Coffee was very bitter.

2025-12-07 • via Nuitee
L
lewis • family_with_children • us
10
2025-12-05 • via Nuitee