Hotel l'Octroi

Hotels
•
Independent
8.4 (112 reviews)
143 Rue Trivalle, Carcassonne, AUDE, 11000 , Carcassonne , FR
33-4-68252908

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Pets allowed

Facilities

Full-service spa
Electric car charging station
Free WiFi
Swimming pool
Terrace
Luggage storage
Outdoor pool - seasonal
Golfing nearby
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Great service
Comfortable accommodations
Cons:
Limited breakfast choices
Small room size

Categories

Cleanliness
8.53
Clean room mentioned, indicating good cleanliness.
Service
9
Staff described as friendly and helpful across multiple reviews.
Location
8.74
Conveniently located within walking distance of attractions.
Room Quality
8.49
Room described as small but comfortable and modern.
Amenities
8.02
Facilities and pool noted positively, but no detailed mentions.
Value for Money
8.38
Described as reasonable price for the quality received.
Food and Beverage
7.53
Breakfast options mentioned as limited.
Overall Experience
8.5
Overall enjoyment and positive remarks noted throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:53

Property Description

Discover the charm and elegance of Hotel l'Octroi, nestled in the heart of Carcassonne, just steps away from renowned attractions.

Relaxation Awaits
Unwind at our full-service spa, where expert therapists are ready to provide rejuvenating massages tailored to your needs. After a day of exploring, take a soothing dip in the hot tub or seasonal outdoor pool.

Culinary Delights
Indulge your palate at our Bar lounge, featuring stunning pool views. Enjoy room service during limited hours or treat yourself to a hearty breakfast served daily from 7:00 AM to 11:30 AM.

Comfort & Convenience
Our intimate hotel offers 21 well-appointed guestrooms equipped with flat-screen TVs and complimentary Wi-Fi. Experience exceptional service with housekeeping, laundry, and multilingual staff available to cater to your every need.

Book your stay today and immerse yourself in the enchanting beauty of Carcassonne!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCF

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.4
Based on 112 reviews
Cleanliness: 8.53
Service: 9
Location: 8.74
Room Quality: 8.49
Amenities: 8.02
Value for Money: 8.38
Food and Beverage: 7.53
Overall Experience: 8.5
R
Richard • partner
10
Pros:

What a place! Stopped in on a whim, and were thrilled to find ourselves in excellent hands. Great facilities, surprisingly great breakfast, and very comfortable facilities. Great food recommendations from super friendly staff. And all at a VERY reasonable price.

2025-10-07 • via Nuitee
G
Gheorghe • family
10
Pros:

Nice room, good location and helpful staff. The breakfast was not that good though. Very limited choices.

2025-09-29 • via Nuitee
G
Glennys
10
Overnight stay
Pros:

Small but clean room. Comfy bed. Modern clean bathroom. Friendly welcoming reception

2025-09-18 • via Nuitee
N
Nigel
8
.
Pros:

WE SPENT 4 NIGHTS IN THE AREA AND THOUROUGHLY ENJOYED OUR TIME HERE. THE HOTEL IS AN EASY WALK TO THE CITY,CASTLE AND MANY RESTAURANTS.
THE WEATHER WASN'T KIND SO WE DID NOT USE THE POOL.
THE STAFF ESPECIALLY WALY WERE VERY HELPFUL.
A GOOD EXPERIENCE

2025-09-15 • via Nuitee
C
Christine
10
Pros:

Easy check in, good service and friendly staff, will definitely be back next time we are in Carcassone

2025-09-13 • via Nuitee
D
Daniel
10
A perfect place to stay in Carcassonne
Pros:

Loved this hotel. Really clean and comfortable, and the location is great. Both for the citadel and the restaurants and shops further along Rue Trivalle. The pool and seating area were a welcome place to relax and cool off. The staff were all friendly and welcoming (and spoke good English if, like me, your French isn't the best!) Secure parking an added bonus too.

2025-08-10 • via Nuitee
J
Julie • family
8
Pros:

Staff are lovely. Great position for the old cite and airport shuttle. Breakfast is ok, but not worth 15 euros. Pool is a welcome break after hot days

2025-06-13 • via Nuitee
C
Craig • partner
10
Pros:

Excellent location nd very helpful friendly staff.

2025-05-20 • via Nuitee
A
Alison
8
Pros:

Limited snacks poolside, rooms were clean , not keep on the words on the wall around the tv made it feel like a hostel, no cakes available to have with a coffee

2025-05-12 • via Nuitee
D
Debra • friends
10
Pros:

Very clean. Staff extremely friendly and helpful

2025-05-05 • via Nuitee
C
Christopher • family_with_children
10
Pros:

The hotel is in a fantastic location, just a 5min walk to the medieval city. The staff were friendly and spoke good English. The room was clean and the beds were comfortable. The facilities in the hotel were also good.
We stayed with our 5 year old and we all really enjoyed it.

2025-04-17 • via Nuitee
K
Kari
10
Pros:

Wonderful hotel

2025-04-16 • via Nuitee
B
Brian
10
Pros:

We did not stay in the hotel we booked we got there and were told it was closed for renovations. The one we stayed close to the castle. So

2024-12-05 • via Nuitee
K
Kayla • family_with_children
8
Pros:

Hotel was lovely! Breakfast was less than ideal and not great selection for kids and the price but location was fantastic.

2024-11-03 • via Nuitee
R
Ron • family
10
Pros:

So close to the medieval city & downtown area!
Staff super friendly!

2024-10-13 • via Nuitee
J
Jason
10
Pros:

Thank you for suggesting visiting Aigues-Mortes it was most interesting. Thank you for putting up with my terrible French!

2024-10-09 • via Nuitee
C
Camille
8
Pros:

Hôtel très correct à 2 pas de la cité médiévale. Parking payant par contre.

2024-08-23 • via Nuitee
H
hanna
10
Highly recommended
Pros:

Heartily welcoming, cozy and immaculately clean room, excellent location, excellent breakfast. Recomended.

2024-06-18 • via Nuitee
P
Peter • friends
8
Pros:

Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival.

Apologies but can not remember his name, but he went above/beyond in making a great 1st impression

2024-05-23 • via Nuitee
J
john
2
Pros:

The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel

2024-03-19 • via Nuitee