Facilities

Express check-out
Free WiFi
Terrace
Luggage storage
Express check-in/check-out
Ski storage
Concierge service
Wheelchair accessible
Outdoor furniture
Elevator
See all facilities

Review Highlights

Pros:
Beautiful chalet
Breathtaking views
Cons:
Unpleasant smell in one room
Spoilt window and toilet door

Categories

Cleanliness
8.69
The chalet was clean and tidy, but one room had a smell that required an air freshener.
Service
10
Staff was friendly and coordinated the check-in efficiently.
Location
9.66
Great location near Zermatt train station and shops.
Room Quality
8.7
Spacious but one room had a window that couldn't be opened.
Amenities
9.65
Well-equipped kitchen and laundry facilities were a bonus.
Value for Money
9.68
Good value considering location and amenities.
Food and Beverage
9.14
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
9.69
Overall a great stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:31

Property Description

Welcome to Mountain Exposure Luxury Chalets & Penthouses, where breathtaking views meet unparalleled comfort in the heart of Zermatt.

Relax and Unwind: Treat yourself to invigorating onsite massages or rent a bicycle to explore the stunning surroundings. Achieve the ultimate relaxation with our spa-like amenities designed for your rejuvenation.

Fully Equipped Accommodations: Enjoy the convenience of our spacious guestrooms, featuring fully-equipped kitchens with full-sized refrigerators, ovens, and microwave. Relax with your favorite show on flat-screen televisions, or soak away your worries in deep soaking bathtubs.

Exceptional Services: Our dedicated team offers concierge services and babysitting options, ensuring every need is met. Plus, enjoy the ease of complimentary Wi-Fi and express check-out to keep your stay smooth and enjoyable.

Don't miss your chance to experience the luxury and adventure that awaits you—book your stay today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property does not offer onsite COVID-19 testing

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 24 reviews
Cleanliness: 8.69
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 9.65
Value for Money: 9.68
Food and Beverage: 9.14
Overall Experience: 9.69
J
John • family_with_children
10
Pros:

We stayed at the Mountain Exposure Luxury Chalets for 3 nights. It was a beautiful chalet, very spacious, clean & tidy. The views of Zermatt and the Matterhorn from our balcony were breathtaking. Meeting the concierge to pick up the keys was very easy, he coordinated the evening before so everything was organized. Great location for Zermatt train station, Gornergrat train and the Matterhorn Gondola ride. Highly recommend.

2025-07-13 • via Nuitee
L
Li Jun • family_with_children
8
Pros:

The property was a 10 mins walk from the main train station. A friendly staff Stefan met us halfway to bring us to the property. The entrance was underwhelming with a really small lift. It has an unpleasant smell. Hence, we bought an air freshener to remove the odour. The chalet is well equipped with kitchen, three rooms and two bathrooms. It has a washing machine and a dryer which was really a bonus for us. However, one of the room’s window cannot be opened although the technician came to repair. The technician had to contact a professional who can only come on the day we checked out. My parents have to stay in a stuffy room throughout the entire stay. In addition, one of the toilet’s door is spoilt. You need to use a lot of strength just to lock it. Overall, I would recommend this property as it is a short walk to groceries shops and the shopping street and the staff is friendly. You can also see the Matterhorn from the balcony. Maybe you can book the adjacent property, Châlet Zeus, to avoid spoilt door and window. Great for family with lots of people.

2025-06-27 • via Nuitee
K
Kwan Lam
10
Pros:

See Matthorn in few steps

2025-06-25 • via Nuitee
P
Patricia • family
10
Pros:

We had an amazing stay at this property. The apartment is beautiful, very well equipped, very clean, but our favorite part was the balcony. The view from the balcony is breathtaking!

The staff is very friendly. Gaston met us almost at the train station, walked us to the apartment, and gave us a few tips of the town, including restaurants, supermarkets, ski trails,etc

2025-04-30 • via Nuitee
A
Anthony • family
10
Pros:

Everything was perfect with our stay. We are a traveling family of 5 with 3 teenage boys. Skiing was excellent and the food was awesome! The chalet had plenty of space. It was definitely worth the trip from Nebraska USA.

2025-03-14 • via Nuitee
M
Mark • family
10
Pros:

Excellent location. clean, relaxing. The staff was super attentive and always answered the phone. Every need was met and would highly recommend. Close to train station and main street of town. Directions were spot on and everything worked great. Will definitely stay again.

2024-11-21 • via Nuitee
B
Bina • family
10
Pros:

Enjoyed the beautiful apartment and the surrounding areas. It’s in the heart of the town, just steps away from the city center.

2024-09-13 • via Nuitee
H
Haitham
10
Pros:

Superb apartment and amazing staff.

2024-08-06 • via Nuitee
H
Holly • family
10
Pros:

Incredible view of the Matterhorn and Zermatt Village.

Good amenities, lots of room, open and bright, good beds and bedding. Great balcony!

There is some loud construction going on but it didn’t start too early. Plus they didn’t work on the weekend and no noise in the evenings.

Absolutely no complaints! Loved the stay.

2024-07-07 • via Nuitee
L
Linda
6
Beautiful chalet, but disappointing stay.
Pros:

Disappointed that the advertised amenities were not available. Catered breakfast, daily housekeeping, evening “wine and canapés” were not provided as advertised. I would not have booked this stay had I known.

2023-11-01 • via Nuitee
S
Sean • partner
8
Pros:

We had a good time at this property. I think it was a little confusing that we were actually located in a condo separate from any main hotel building (studio Venus) and there wasn’t too much around us. But it was very walkable and there was enough support from the hotel staff to get what we needed if the room didn’t have it. We had a very nice and comfortable stay.

2023-08-03 • via Nuitee
J
Janine • partner
10
Pros:

Nice views, easy access, great location.

2023-07-18 • via Nuitee
C
chi wai • friends
10
Pros:

Great place to stay. Excellent concierge service.

Highly recommended

2022-05-28 • via Nuitee
N
Norma J • family
10
Pros:

This was an amazing place to stay! Very clean and within walking distance of everything we wanted to do! Great communication from hosts! Amazing views of the Matterhorn!
Highly recommend staying here!

2022-05-11 • via Nuitee
S
Simon • partner
10
Pros:

We absolutely loved our stay here. The view is beautiful and the room was comfortable and very clean. The location was excellent. We will definitely stay here again and recommend it to all of our friends and family.

2021-10-03 • via Nuitee
H
Hajer
10
Pros:

Amazing stay. Hugh was very helpful. Coming back again

2021-08-28 • via Nuitee
M
Michaela
10
Pros:

Great stay at Studio Venus. Excellent location. Facilities very handy for weekend hiking or skiing.

2020-06-16 • via Nuitee
V
Verified traveler • partner
10
Pros:

Perfect for two people visiting Zermatt. Wonderful views and the concierge service is second to none.

2019-10-06 • via Nuitee
V
Verified traveler
10
Great stay
Pros:

We stayed in another CHALET ZORA in 2017 so we decided to stay in a bigger CHALET ZERMATT LODGE this time. The chalet looks better in person than in photos. We arrived in two groups. They helpful us to arrange the transfer in two separate groups. We enjoyed the place. It has elevator so no problem with big suitcases. The WIFI is a little slow but it didn't bother us.

The only problem is that check out is at 10 am which is very very early. Our host was kind enough to let us check out at 10:30. Last time we could check out around 11:30 am. It would be nice to check out at noon.

2019-05-30 • via Nuitee
S
Sprague
8
Pros:

Our family of 5 stayed here, and it was the perfect option for us. We were looking for something spacious and modern/clean with views, and I feel like for the price we got a great price compared to the other properties in the area. Very well-cared for property and service was prompt. The only negative was the walk to get to the property was a bit off the beaten path and you had to cross through construction site, but this was not a super negative thing at all. Everything is very close and accessible. I'd definitely stay here again.

2018-10-31 • via Nuitee