The Tunbridge Wells Hotel

Hotels
7.8 (1535 reviews)
58 The Pantiles , Royal Tunbridge Wells , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Fax/photocopying
Non-smoking throughout
Kid meals
Outdoor furniture
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inadequate service
Poor room quality
High prices for amenities

Categories

Cleanliness
7.03
Rooms were described as small and not well-maintained; issues with dust and bad bathroom facilities.
Service
8
Mixed reviews on staff performance; some friendly, but complaints about staff efficiency and lack of help.
Location
9.04
Central location noted positively across multiple reviews.
Room Quality
6.49
Cons mentioned room size, lack of amenities, and excessive stairs.
Amenities
7.52
Basic facilities provided but overall need for refurbishment noted.
Value for Money
7.98
Some guests found prices high for the service and quality received.
Food and Beverage
8.03
Breakfast praised, but some felt it was overpriced for what was offered.
Overall Experience
8.3
Overall a decent stay with particular emphasis on location; however, considerable drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:08

Property Description

Central Location in Tunbridge Wells
Located in the heart of the Pantiles, The Tunbridge Wells Hotel offers a convenient stay just minutes away from local shops and the railway station.

Modern Amenities and Dining
Enjoy complimentary Wi-Fi, en suite bathrooms, and flat-screen TVs in every room. Indulge in a culinary experience at La Boucherie for meat lovers or Brasserie Des Sources for a taste of Parisian cuisine.

Explore Nearby Attractions
Immerse yourself in history with a short drive to Hever Castle, Scotney Castle, and Penshurst Place. For music enthusiasts, Finchcocks Musical Museum is a must-visit, showcasing a unique collection of keyboard instruments.

Book your stay at The Tunbridge Wells Hotel for a memorable experience.

Important information:

Please note that not all rooms can accommodate extra beds and/or baby cots. Please inquire before booking.

Children aged under 18 years old must be accompanied by a parent or guardian.

Parking is available at the nearby The Upper Pantiles public car park, at a rate of GBP 10.00 per day. The area reserved for the hotel is sign posted and the fee is payable at the hotel.
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Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.8
Based on 1535 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.3
C
Claire • couple • gb
10
Comfort and joy!
Pros:

Warm, cosy, elegant, centrally located and very comfortable.

Cons:

I loved everything about it!!

2026-03-17 • via Nuitee
J
Jacqueline • family_with_children • gb
8
2026-03-17 • via Nuitee
S
Stella • couple • gb
6
2026-03-15 • via Nuitee
D
Donna • family_with_children • gb
5
2026-03-15 • via Nuitee
J
Julie • couple • gb
10
Great stay , food and staff were especially helpful and friendly
Pros:

Old and full of character, location as I love the pantiles

2026-03-12 • via Nuitee
J
Jenny • couple • gb
6
Comfortable bed in great location. Bedroom quality varies so fingers crossed you get a good one!
Pros:

The welcome was warm and friendly and checking in was easy. The atmosphere in the bar was nice and the food offering good.

Cons:

We didn't realise we would be up 6 flights of stairs with no lift so thankfully our lesser mobile sister didn't come with us in the end! Our room was noisy with old sash windows and there was peeling wallpaper and damp around the windows and up near the ceiling. Didn't feel as high end as the price tag. Everything in the room just felt a bit neglected.

2026-03-02 • via Nuitee
N
Niamh • couple • ie
10
A wonderful weekend in Tunbridge Wells
Pros:

The location and hotel were perfect.
The staff were so lovely,very professional,helpful and friendly.
The food was also very good
We thoroughly enjoyed our stay

Cons:

We loved it all!

2026-03-01 • via Nuitee
A
Amanda • couple • gb
8
Great welcome and friendly vibes.
Pros:

Relaxing bar area. Friendly staff. Good location. Cosy Christmas decor.

Cons:

No lift so a bit tricky for people with mobility issues if room is on a higher floor.

2026-02-27 • via Nuitee
J
John • solo_traveller • gb
9
2026-01-30 • via Nuitee
Q
Q2241BDhenryk • Business
10
Tunbridge Wells-Effortlessly Posh
Pros:

Unbeatable location in the heart of a beautiful town.
Superb staff.
Simple rooms which are clean.
Windows which open if it gets too hot.

2026-01-29 • via Tripadvisor
B
Bethany • couple • gb
7
2026-01-25 • via Nuitee
4
452taniah • Solo travel
10
Great experience
Pros:

Lots of character to the hotel. The dinner was great! Very well cooked duck! Very well priced for calibre of hotel and i was given a free breakfast from a lovely irish waiter who made me feel very welcome!

2026-01-23 • via Tripadvisor
L
Linda • couple • gb
7
Pros:

The hotel was well situated.

Cons:

Our hotel room. No 10 had a double bed which was pushed against the wall as the room was too narrow. This made it difficult to get in and out of bed.

2026-01-23 • via Nuitee
P
Patricia • solo_traveller • nl
8
2026-01-20 • via Nuitee
P
Pauline • solo_traveller • gb
7
Convenient
Pros:

Clean room with excellent facilities. Water crisis in town managed well either bottled water made available. Excellent location with easy parking nearby.

Cons:

Room a little small - to be expected for single room

2026-01-20 • via Nuitee
A
ANNA • couple • gb
8
2026-01-20 • via Nuitee
M
Martin William • family_with_children • au
6
2026-01-19 • via Nuitee
N
Nick • couple • gb
5
2026-01-19 • via Nuitee
C
Christopher • solo_traveller • gb
9
Pros:

Location, and facilities great.
room was above expectations.

Cons:

Only exception was the tog value of the duvet because in the summer it should not be 9 tog, but 4, or better still a flat sheet.

2026-01-19 • via Nuitee
L
Lisa • solo_traveller • jp
4
Pros:

Great location and very friendly staff!

Cons:

Room wasn’t clean enough. Inside the room was very hot, no AC and ventilation was bad even with the window opened. Wifi rarely worked and got disconnected very frequently.

2026-01-19 • via Nuitee