The Tunbridge Wells Hotel

Hotels
7.8 (1625 reviews)
58 The Pantiles , Royal Tunbridge Wells , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inadequate service
Poor room quality
High prices for amenities

Categories

Cleanliness
7.03
Rooms were described as small and not well-maintained; issues with dust and bad bathroom facilities.
Service
8
Mixed reviews on staff performance; some friendly, but complaints about staff efficiency and lack of help.
Location
9.04
Central location noted positively across multiple reviews.
Room Quality
6.49
Cons mentioned room size, lack of amenities, and excessive stairs.
Amenities
7.52
Basic facilities provided but overall need for refurbishment noted.
Value for Money
7.98
Some guests found prices high for the service and quality received.
Food and Beverage
8.03
Breakfast praised, but some felt it was overpriced for what was offered.
Overall Experience
8.3
Overall a decent stay with particular emphasis on location; however, considerable drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:08

Property Description

Central Location in Tunbridge Wells
Located in the heart of the Pantiles, The Tunbridge Wells Hotel offers a convenient stay just minutes away from local shops and the railway station.

Modern Amenities and Dining
Enjoy complimentary Wi-Fi, en suite bathrooms, and flat-screen TVs in every room. Indulge in a culinary experience at La Boucherie for meat lovers or Brasserie Des Sources for a taste of Parisian cuisine.

Explore Nearby Attractions
Immerse yourself in history with a short drive to Hever Castle, Scotney Castle, and Penshurst Place. For music enthusiasts, Finchcocks Musical Museum is a must-visit, showcasing a unique collection of keyboard instruments.

Book your stay at The Tunbridge Wells Hotel for a memorable experience.

Important information:

Please note that not all rooms can accommodate extra beds and/or baby cots. Please inquire before booking.

Children aged under 18 years old must be accompanied by a parent or guardian.

Parking is available at the nearby The Upper Pantiles public car park, at a rate of GBP 10.00 per day. The area reserved for the hotel is sign posted and the fee is payable at the hotel.
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A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.8
Based on 1625 reviews
Cleanliness: 7.03
Service: 8
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.3
S
Sharon • couple • au
10
2026-07-18 • via Nuitee
M
MarikaTuvhag • couple • se
9
Pros:

Very nice hotel with a very good location and friendly staff

2026-07-16 • via Nuitee
C
CLARE • couple • gb
5
pleasant
Pros:

location, Pleasant girl at desk

Cons:

tatty upstairs. Things not working properly, dirty marks on walls

2026-07-16 • via Nuitee
S
Shaun • solo_traveller • nl
3
I wouldn't stay there again
Pros:

Location

Cons:

Dirty towel from previous guest was left in the bathroom. None of the soap/shampoo dispensers worked and were empty, half used little shampoo bottles in the shower. Aircon in the room barely worked.

2026-07-13 • via Nuitee
J
Jimmy • couple • gb
4
Great location and friendly staff. But the hotel is very dated in the room we had and very dusty. We never stayed booked
Pros:

Great location

Cons:

Very dated and dirty in the room.

2026-07-13 • via Nuitee
Y
Yakuta • extended_group • gb
7
Good winter hotel but rooms need to be thoroughly cleaned
Pros:

Location
Breakfast
Service

Cons:

Dusty room
Hair in the shower

2026-07-13 • via Nuitee
S
Sarah • solo_traveller • gb
2
Not clean. Poorly managed. Avoid.
Pros:

Location on pantiles. That’s it.

Cons:

It was not clean. Got to our room on 5th floor, no lift, no air conditioning, not even windows open, to find amongst other things, a floor that had not been vacuumed, stained cups and the worst of all, a pile of dead wasps in the bath tub. No I’m not joking here. Had to rinse them away and wipe off floor where rest of carcasses were with tissue my self as staff told us fully booked up so knew there’d be no changing. Only ever saw 3 guests in the place though. No one eating at restaurant. Cleanliness seriously is 0. I hate to give a bad review for hospitality in current climate but this hotel isn’t being managed right at all. Just awful. Its star rating needs review.

2026-07-12 • via Nuitee
K
Kevin • couple • gb
3
Location good price bad
Pros:

Location

Cons:

Expensive for what it was

2026-07-10 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

V friendly staff, v nice bar and outside area on The Pantiles, nice room

Cons:

All good, thank you.

2026-07-09 • via Nuitee
A
Alison • couple • gb
9
We enjoyed our stay 😌
Pros:

Lovely & quirky

Cons:

The steep stairs

2026-07-08 • via Nuitee
M
Mark Quinto • couple • gb
10
Fabulous
Pros:

Location was perfect for a event that was just a couple of steps from the hotel..

Cons:

Tight bathroom but clean ..

2026-07-06 • via Nuitee
M
Malcolm • couple • gb
6
The staff were helpful. Glad it was only for one night.
Pros:

Location was excellent.

Cons:

Light above bathroom mirror didn’t work. No full length mirror. Bed too small. View from window - brick wall & bird skeleton. Bedside table (on left facing bed) too small & low. Bedside table to right had the kettle & coffee maker on it (surely a health & safety concern!)so no room for my husbands c-pap breathing machine. At 72 & 83 there were far too many stairs to climb.

2026-07-06 • via Nuitee
P
Paul • couple • gb
10
All good except the above.
Pros:

Perfect location

Cons:

It’s an old building so no lift and we were on the top floor, nobody’s fault but a bit of a slog with luggage. Maybe for the price a member of staff could help.

2026-07-05 • via Nuitee
K
Karlygash • family_with_children • kz
6
Okay hotel but the staff could be more welcoming when you travel with a child.
Pros:

It is in a good location.

Cons:

As we had to check in at night, the staff member was hesitant to let us in. I had to explain that we had been at the hospital and he unwelcomely checked us in.

2026-07-02 • via Nuitee
W
Wheatley • solo_traveller • gb
10
Pros:

Lovely hotel with a beautiful bathroom and in a lovely location

2026-06-29 • via Nuitee
P
Paul • couple • gb
8
Great location in Pantiles
Pros:

Great location and good parking option. Helpful staff.

Cons:

Room was bit dated. Room cleanliness overall was good but blind spots for dust on bed frame and other surfaces. When we stayed when weather was extremely hot. Room had aircon unit and fan so helped a bit.

2026-06-26 • via Nuitee
J
Jonathan • couple • au
3
Tired and old. Nice staff though.
Pros:

Location

Cons:

Tiny bed, tiny bathroom. No lift

2026-06-24 • via Nuitee
S
Shad • solo_traveller • gb
4
Pros:

The Tunbridge wells hotel is a great location for exploring the Pantiles, however this lovely looking hotel is in desperate need of a deep clean! It's filthy in places. The hallways and carpets need a good clean, and our room wasn't too far behind. That said the bedding and towels were crisp and fresh, and the front of house staff very polite. We only stayed one night and it was a hot one. Unfortunately the air-conditioning wasn't working, so we had to open a window, which was filthy, but that was short lived, as the pigeons tried to get in. Anyway, this is a hotel with lots of potential, it just needs a good clean and a bit of maintenance. We stayed one night, and wouldn't recommend as it is. We did see cleaners on the morning of checkout, they had made camp outside of our room and were having breakfast there, which was most unusual and not very pleasant to see when you're heading down for breakfast. The breakfast we had was good to be fair, but the outdated Michelin star awards which were on display could be misleading for many tourists. To the owner - You've plenty of potential for this place, and at the rates you charge per night £££, you should invest some into the property to tidy it up before it's too late!

Cons:

Poor cleanliness..

2026-06-21 • via Nuitee
N
Nicholas • couple • gb
10
2026-06-21 • via Nuitee
J
Judie • extended_group • gb
10
We couldn’t have made a better choice of where to stay.
Pros:

Staff took care of our luggage. What we loved - having an excellent breakfast on my birthday on the terrace under an umbrella in glorious sunshine. It felt like the French Riviera!

Cons:

Cannot think of anything that could have been better.

2026-06-19 • via Nuitee