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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience comfort and convenience at Hilton London Heathrow Airport Terminal 5, just a stone's throw away from Windsor Castle. Indulge in air-conditioned rooms equipped with modern amenities and a private bathroom.
Top-Notch Facilities
Unwind at the fitness centre, enjoy a meal at the on-site restaurant, or explore the lush garden. With a business centre, concierge service, and 24-hour front desk, every need is catered to seamlessly.
Perfect Location
Conveniently situated near London Heathrow Airport, this 4-star hotel offers easy access to nearby attractions like Thorpe Park. Start your day with a delicious breakfast before setting off on your adventures.
Book now for a luxurious stay at Hilton London Heathrow Airport Terminal 5.
Taxi fares to the hotel can be high. Contact the property using the details found in the booking confirmation to arrange alternative transportation.
The airport shuttle service runs from 4:30 am to 11 pm. Fees apply.
Children under 16 years old are not allowed to use the spa facilities or hydrotherapy pool.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 16 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Nice room and handy parking on site.
Bath wouldnt empty following a shower, the release was damaged. I would expected Hilton to have tested this before hand.
Additionally staff refused to give me an invoice due to my usage of booking.com who insist the vendor provides the invoice. Other Hiltons have provided me with invoices, this is time a Hilton has refused to goce me one.
The food was not good. The sausages were cheap and flavourless and the scrambled eggs were dry and over cooked. The Greek yogurt and prunes were nice.
I went for an event. Even though they had under estimated the number that were to be booked, your kitchen manager refused to help their events team by setting up extra tables and charging the company. If they had done so they could have charged extra and would have given the guests a better impression. There were multimillionaires in the room and they would be less likely to use or recommend your hotel for other functions because of the poor service offered.
Extremely disappointing . Chose this hotel as like the look of the Spa , Thought I would get up in the morning and go to the spa before my flight mid day . I travel alot with work and have never know a hotel spa to have such restrictive opening times . Totally wasted my money
Excellent welcome and from Sarah. Rooms clean and comfy.Zain was helpful too.
Easy to get to great beds friendly staff great breakfast so tasty
Pillows a bit flat
Beautiful and comfortable and very quiet.
Parking and being charged £30 for the day when it should have been £18. I didn’t receive instructions on how to get this discount.
I am writing this to warn anyone considering the Hilton T5 for holiday parking: Do not leave your vehicle here. We booked what was advertised as "secure" parking. We returned from our holiday to find our car had been professionally vandalized. Thieves had enough time and privacy on Hilton’s premises to jack up the car and cut through the exhaust system to steal the Diesel Particulate Filter (DPF).
The Experience:
• Security Failure: For a "secure" facility to allow power tools and jacks to be used long enough to strip a car tells you everything you need to know about their actual surveillance and patrols.
• Zero Hospitality: When we discovered the damage, the staff’s attitude was cold and dismissive. In the middle of a highly stressful situation, I asked if we could have a coffee while we figured out what to do. Rather than showing basic human decency, I was pointed toward the on-site Starbucks, where I had to pay £8 for two coffees.
• Accountability: Since the incident, Hilton T5 has refused to accept any responsibility. They are now actively ignoring my correspondence.
Final Verdict:
They are happy to take your money for "security," but they will abandon you the moment that security fails. You are paying for the Hilton brand name, but receiving sub-standard security and zero customer service. Save yourself the stress and the massive repair bill—park elsewhere.
Nice location
Nothing.
The the price was excellent for the two twin beds close to the airport with shuttle at your expense. The accommodations were very nice. The only thing I didn’t like is that they do not supply washcloths so bring your own washcloths. They do supply towels and hand towels. The restaurant in the mezzanine the food was delicious.. I had the fish and chips and my cousin had a steak. The portions were really good.
We ate at The Galleria. The food & waiter(Oswald) was phenomenal!!!
An exceptionally comfortable bed. If you are using this hotel before you fly, it is ideal as it will set you up nicely for your holiday.
Very quiet and food good
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