Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Restaurant
-
Room service
-
Family rooms
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Car hire
-
Sauna
-
Massage services
-
Currency exchange
-
Non-smoking throughout
-
Shuttle service (additional charge)
-
Concierge service
-
Allergy-free room
-
Kid meals
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Smoke alarms
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Thermometers for guests provided by property
-
Key card access
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Access to nearby indoor pool
-
Self parking (surcharge)
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Wine release events
-
Reception hall
-
Japanese garden
-
Secured parking
-
Health or beauty spa nearby
-
Swimming nearby
-
Vegetarian menu options available
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation
Experience comfort and convenience at Hilton London Heathrow Airport Terminal 5, just a stone's throw away from Windsor Castle. Indulge in air-conditioned rooms equipped with modern amenities and a private bathroom.
Top-Notch Facilities
Unwind at the fitness centre, enjoy a meal at the on-site restaurant, or explore the lush garden. With a business centre, concierge service, and 24-hour front desk, every need is catered to seamlessly.
Perfect Location
Conveniently situated near London Heathrow Airport, this 4-star hotel offers easy access to nearby attractions like Thorpe Park. Start your day with a delicious breakfast before setting off on your adventures.
Book now for a luxurious stay at Hilton London Heathrow Airport Terminal 5.
Taxi fares to the hotel can be high. Contact the property using the details found in the booking confirmation to arrange alternative transportation.
The airport shuttle service runs from 4:30 am to 11 pm. Fees apply.
Children under 16 years old are not allowed to use the spa facilities or hydrotherapy pool.
Property Policies
-
Internet
WiFi is available in all areas and is free of charge.
-
Pets
Pets are not allowed.
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
-
Parking
Private parking is possible on site (reservation is not needed) and costs GBP 16 per day.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Nice location and clean premises
Personal preference to have 2 still bottles of water as opposed to 1 still and 1 sparkling
Very good,just as it should .We would of enjoyed it more but we had to rush as we had to return the hire car and get to the terminal for our 16 hour flight home.
Clean. Convenient. Facilities
I was charged on the wrong credit card even though I was specifically told the one I wanted to use. Caused me a great deal of problems to reclaim
Excellent
Excellent
I loved that I got emails from the hotel about how to get there on the Hoppa Bus. The bus literally pulled up to the hotel’s front door for drop off and pick up.
It was great; no complaints!
Good breakfast when you could get access to the coffee machine
I had a stomach upset after eating a meal last night, no soap in the shower
Nobody came to help me to bring my heavy cases down from the third floor, because it was hard to pull them over the carpets
The staff were excellent - front of desk staff went out of their way to be helpful and special shout out to restaurant manager Mark for his kindness and attentiveness.
The room was great - cot provided for the baby; air conditioning; provision of shampoo, shower gel and conditioner; good sized bed. Excellent towels :)
The fact the property has a fitness centre, and the luggage scales located at the bottom of the stairwell near reception were very useful.
Breakfast buffet was well stocked and delicious.
The 12 noon checkout as standard was particularly welcomed given the fact we were about to embark on another day of air travel.
Only very minor things:
It was not clear how to order room service once in the room. Once we had asked reception and managed to get in touch, the food was nice but service pretty slow for a sandwich.
The breakfast buffet was broken down pretty abruptly and a little early given the 12 noon checkout.
Complimentary water in the rooms would have been good (rather than only for members/special guests)
Bed comfortable, room very clean hotel very quiet
Did not serve orange juice with breakfast Why????
Great location and restaurant in particular was exceptional. Amazing spa services.
Beds comfortable, room very clean, very quiet hotel
Did not serve orange juice with breakfast WHY???
Perfect location very quiet and close to the Heathrow airport .
Incredibly staff from evening restaurants and spa very accommodating also thank to the morning breakfast team member Angel , indoor hydro pool facilities was nice regardless kids have no pool facilities..
Very disappointing experience. I arrived at the hotel with a confirmed and fully paid reservation, only to be informed at check-in that there were no rooms available because the hotel was fully booked. There were also other guests at reception facing the exact same issue.
For a Hilton hotel, this is completely unacceptable and highly unprofessional. I tried several times to resolve the matter directly with the hotel in good faith, but received no proper response or solution.
The situation caused unnecessary stress, extra expenses, and completely ruined what was meant to be a special evening. Very poor customer service and extremely disappointing overall.
Very disappointing experience. I arrived at the hotel with a confirmed and fully paid reservation, only to be informed at check-in that there were no rooms available because the hotel was fully booked. There were also other guests at reception facing the exact same issue.
For a Hilton hotel, this is completely unacceptable and highly unprofessional. I tried several times to resolve the matter directly with the hotel in good faith, but received no proper response or solution.
The situation caused unnecessary stress, extra expenses, and completely ruined what was meant to be a special evening. Very poor customer service and extremely disappointing overall.
I
Very modern, clean and beautiful
Great room , lovely breakfast , great location
I can say nothing bad about this hotel
Your guide to the flawless travel experience
Popular Countries
Get our app
