Backstage Boutique SPA Hotel

Hotels
9.1 (1227 reviews)
Hofmattstrasse 4 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Clean and spacious rooms
Delicious breakfast
Fantastic spa
Cons:
Noisy rooms
Aging amenities
Complicated room layout

Categories

Cleanliness
9.31
The hotel is very clean and serviced twice per day.
Service
9.78
Staff was top tier and very accommodating.
Location
9.82
Excellent location in close proximity to shops and ski lifts.
Room Quality
8.27
Rooms are large but some noise issues noted.
Amenities
8.3
Spa facilities have potential but some areas need modernization.
Value for Money
8.26
Improvements needed in service flow to justify high prices.
Food and Beverage
9.31
Breakfast is phenomenal with a variety of options.
Overall Experience
9.78
An excellent stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:51

Property Description

Luxurious Accommodations and Spa
Backstage Boutique SPA Hotel, centrally located in Zermatt, offers uniquely furnished rooms with fireplaces and free WiFi. Each room boasts a private balcony, CD/DVD player, and bathrobes. The majority of rooms feature a sofa and freestanding bathtub with stunning views of the Swiss Alps.

Relaxing Spa Facilities
Indulge in the spa area with a hot tub, sauna, steam bath, and massage room. Rejuvenate your senses and unwind in the tranquil ambiance of the spa.

Award-Winning Dining and Convenient Location
Savor exquisite cuisine at the Michelin-starred restaurant After Seven by Ivo Adam. With a terrace and bar for relaxation, the hotel is also close to Gornergrat and Sunnega railways, ski bus stops, a tennis court, and a skating rink. Book your stay now for a memorable experience at Backstage Boutique SPA Hotel.

Important information:

Please note that Zermatt is a car-free resort. Cars can be parked at the nearby town of Täsch (at a cost), where there is a regular train service running to Zermatt.

Please note that cats are not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for CHF 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1227 reviews
Cleanliness: 9.31
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 9.78
G
Guillaume • couple • ch
8
Agréable séjour nous reviendront dans votre établissement
Pros:

L'ensemble de l'acceuil, La chambre était spacieuse
Le service du petit déjeuner était parfait.

Cons:

Le buffet du petit déjeuner aurait pu être mieux garni
quelques luminaires dans la chambre ne fonctionnaient pas

2026-02-11 • via Nuitee
N
nicole • couple • fr
9
2026-02-10 • via Nuitee
G
Gaston • couple • ch
9
Stylisches Hotel an zentraler Lage
Pros:

Zimmer und Frühstücksraum gemütlich und stylisch
Hervorragendes Frühstück
Schöne Wellnessanlage
Gesamtes Personal top
Balkon mit Matterhorn Sicht
Zentrale Lage 5' vom Bahnhof

Cons:

Skiraum etwas klein und spartanisch
Eingang zum Skiraum wenig einladend (Lieferantenzugang fürs Restaurant; am morgen stehen Abfallsäcke rum, Geruch schlecht)
Hotel befindet sich im 2. und 3. Stock; Lift beim Eingang geht nicht bis zur Zimmeretage, daher einfachster Zugang mit Lift beim Skiraum...

2026-01-25 • via Nuitee
D
Dombrovan • couple • ua
10
2026-01-25 • via Nuitee
I
Igor • couple • ch
4
2026-01-25 • via Nuitee
R
Robson • couple • br
10
Extraordinária.
Pros:

Localização excelente. Equipes excelentes. Café da manhã bem servido. Quarto com vista para Matterhorn fantástico. Cabines de relaxamento e jacuzzi do lado de fora extraordinários.. poder andar de roupão na neve e entrar em uma água quente é surreal. A experiência da banheira de água salgada com experiência sensorial auditiva é uma das coisas mais legais que já fizemos. Vale a experiência!

Cons:

A massagem no SPA é paga a parte. Se organize com o tempo para fazer as experiências. Acaba estando ocupadas rápido e os horários abertos são relativamente curtos.

2026-01-23 • via Nuitee
M
Martin • couple • ch
10
Sehr angenehmer Aufenthalt
Pros:

Zimmer super Aussicht . Frühstückbuffet super und Lage sehr zentral

2026-01-20 • via Nuitee
A
Ana • couple • pt
10
2026-01-20 • via Nuitee
N
Nikola • couple • fr
9
2026-01-20 • via Nuitee
S
Szymon • couple • pl
9
2026-01-19 • via Nuitee
M
Masturina • couple • my
10
Luxury feelings & can’t take a bad photo here!
Pros:

We stayed in a room with a Matterhorn view on Level 3 during falls season

The reception gave us such a warm welcome — if I could rate the staff, it’d be a solid 10/10! Everyone was so friendly and helpful.

The room was super comfortable — clean bedsheets, spotless toilet, and a chic design that felt so unique compared to other hotels we’ve stayed in.

The complimentary spa was pure luxury! I tried all seven rooms — each one so relaxing and cozy. You must try the lazy heated chair; it’s amazing!

Breakfast was superb — absolutely loved it! ❤️

The owner clearly put so much thought and artistry into every detail. It’s such a lovely and beautifully designed hotel.

Cons:

Flawless- all perfect!

2026-01-19 • via Nuitee
M
Michèle • extended_group • ch
8
2026-01-19 • via Nuitee
V
Vitalii • couple • ua
9
2026-01-16 • via Nuitee
F
Felipe • couple • de
10
2026-01-15 • via Nuitee
L
Leurim • couple • ch
9
2026-01-11 • via Nuitee
P
Patricia • family_with_children • es
10
2026-01-11 • via Nuitee
S
Sheena • couple • ch
9
Pros:

war sehr schön.. das personal war sehr nett und das frühstück war auch sehr gut. die badewanne war auch absolut zum entspannen

Cons:

nur hätte das wasser ein wenig wärmer sein können in der badewanne.. warscheinlich haben gerade viele leute gleichzeitig ein bad genossen

2026-01-11 • via Nuitee
N
Nadja • couple • ch
9
Pros:

Aussergewöhnliches Hotel mit bester Lage und tollem Frühstück. Auch der Spa Bereich war mal was anderes.

2026-01-05 • via Nuitee
B
brigitte • family_with_children • fr
10
L'excellence à Zermatt
Pros:

Nous sommes des grands parents et avons réservé pour nos enfants, étant nous même en appartement. L'hôtel nous a permis de venir les voir régulièrement et a autorisé l'ajout de lit supplémentaire pour les jeunes enfants dans la chambre parentale. Petit déjeuner et restaurant excellent. Spa exceptionnel et enfants acceptés. Hôtel très cocooning où l'on se sent choyé.

Cons:

Ras

2026-01-02 • via Nuitee
B
brigitte • couple • fr
10
Hôtel très classe et personnel très agréable
Pros:

Comme pour la chambre familiale réservée pour notre fille, nous avons réservé cette chambre pour la famille de notre fils et nous avons pu nous retrouver pour les fêtes de fin d'année. Hôtel qui reste à dimension humaine et qui offre des services de grandes qualités.

Cons:

Ras

2026-01-02 • via Nuitee