Kingtown Riverside Hotel Plaza Shanghai

Location wise, this hotel is great. A short walk to Nanjing Road and nice river view just across the hotel. The only set back was that the hotel room we had looked old. The amenities were basic i.e no safe deposit box in the room, the rain shower was not usable. The ceiling had holes around the sprinklers and the air vent looked dirty. Breakfast was not bad.

Being only 10 mins to Nanjing road, and the same to Peoples park and square, and another 15 mins down to the Bund, location is very good. Dont be put off by the back street that the entrance is on. Across the road is the very good Swatow Sisters restaurant and round the corner are a couple of convenience stores.
Our room was perfectly fine, although the view was only into the houses across the alley. The bar/cafe in reception was very hit and miss, and inconsistent. Reception staff are very helpful even though they have little English. Breakfasts are vey good with lots of choice. Can be busy around 8 until 9 or so in the mornings, with lots of people staying for business
We wouldnt hesitate to stay here again if we were to return, and although there are many better hotels around, it is ideal for what we paid.

This was our last stop in a 6-city, 13 day trip through China and, compared to all the other similarly-starred hotels we stayed in, this was a big disappointment in many, but not all, ways. Parts of the exterior are extremely dirty, our room (320, on the back side of the building) was tight but adequate with cool bump-out floor to ceiling windows that were situated directly across (maybe 30 feet away) from neighborhood apartments (I felt like a voyeur and intruder while looking out these windows as the residents across the way could see me as well!) and a great city view. The bed, as with all of our other hotels, was very comfortable and there was a pull-out drawer with tea cups and bags of tea lying inside, as well as a mini-fridge and cotton slippers and 2 water bottles.There was a brown water leak stain on the ceiling, wood on some of the furniture was peeling and the soaking tub, which was all scratched up, and sink are wide open to the room. There is a sliding door that allows you to close off either the toilet or shower area, but this did not stop the flood that spilled over into the room when we showered as the shower drain did not work properly. The sink drain did not work either. Unlike other hotels, there are no bathroom amenities offered here but you can get a toothbrush and paste at the front desk, where little, or no English is spoken (so we did not ask for our TV, which did not work, to be fixed) We "asked Siri" on our iphones to translate for us, which definitely helped. Wifi was VERY spotty until we figured out the best link, and then it was perfect. As charming as the neighborhood is with its alleyways and apartments to practically shake hands with (check out my photos), we found this hotel to be a in poor location for anything other than the 15 minute walk to crazy lit-up but fun Nanjing Road pedestrian street and the one minute walk to Suzhou/Wusong River, from which this hotel gets its name. Breakfast is quite good with friendly chefs preparing cold seaweed salad, tofu with toppings (eg, dried tiny shrimp), roast chicken, steamed buns, frogs' legs with the skin/nails still attached, green tea cake, natural and flavored yogurt, sauteed veggies, plus the requisite fruits, juices, soy milk and yummy, sweet rolls. Lobby is airy and large, has an "old Shanghai" feel to it with its red tufted sofas and old time paintings, and, quirkiest of all, an indoor "landscape area" on each floor so that inside rooms have a view out their "windows". Be prepared to take the good with the not-so good if you stay here.

I like the location

This hotel was well placed but that was all. Our room was dirty and there was a hole in our bathroom roof! Reception staff were rude. Breakfast food was limited and some foods stale. Would not recommend staying here.

The hotel is clean enough and in a great location. Unfortunately the staff do not speak any english at all, which makes it a touch difficult. Breakfast is okay and caters for many nationalities. The staff do try hard to accomodate.

離地鐵近，走路可以到南京路步行街、外灘，這個飯店很棒

Stayed at the hotel for 5 days on a business trip.

Location: rather centrally located with easy access to malls and drinking spots within 10 minute radius. However, the entrance of the hotel at night is not obvious and it's easy to miss it due to it's location in a small, dimly-lit alley.

Room: extremely spacious room even for a couple. However, the furniture looks slightly dated, and the arrangement of the furniture is a little bit weird (e.g. study table next to the bathtub and the opposite end of the living area). The floors and walls are a little bit dirty with stains so it's better to not walk around the room barefeet. The water heating is an issue as there is only very hot water available for both the shower and the bathtub. Air-conditioning is decent, if a little bit noisy.

Facilities: only facility available was the cafe on the first floor, but the experience there was not ideal. Coffee was bad as the person did not know how to use the machine, and payment was an issue as they lacked small change.

Food: the food for all days were pretty much the same. Could have a smaller variety with higher quality. Spring rolls were soggy, and other pastries were soaked in butter (fine for me, but may not be suitable for others). Only the coffee was decent.

Overall a decent budget hotel for the price paid in Shanghai.

The location is reasonable, walking you´ll get to People´s Square in 10/12 min and on Nanjing Road in 15/17 min., and even though Sanghai is a very safe city, the hotel stays on an alley and the area is a little "dark" at night , so can be a little weird to walk after 7 p.m.
The first room I was smells smoke, so I had to move to another floor, but after 2 hours I was installed another guest was smoking on the hall. This was something that really bothers, but I think it´s normal to smoke in close spaces in China, I don´t know for sure.
The room is ok, looks like the photo, and the shower is very good. But the installations are a little old, so you´ll find the same room, but they need to be refurbished.

The communication is a little of a problem. Only one person at the front desk could understand english, and yet very poorly. As an example it took around 30 minutes to book a shuttle from the hotel to the airport. But the staff have a goodwill on help.

The hotel is not bad, but it isn´t the best place for a person that don´t speak chinese to stay. I would probably looks for a place more close to The Bund or Nanjing Rd.

The Kingstown hotel in Shanghai is quite near to the city centre in terms of distance but is quite low in terms of location as you navigate through narrow lanes & bylanes to reach this old , not so clean Chinese hotel located far too inside .

Weird room with Buth tub inside the room with no privacy or curtains or doors for the toilet area ( my room was 603 ) . Very long time taken to check in & English speaking front office personnel are very few.

The breakfast is limited & nothing worth mentioning. If you are booking through travel agents, suggest to avoid this hotel as I failed to do so seeing the proximity to the down town however I was wrong & that was misleading.

The wifi is erratic & overall the hotel can be much cleaner . To communicate with the staff is a challenge, It could be value for money for solo traveller but family stay is not recommended, a definite no .

The hotel has broken bathroom door and floor looking dirty room#425, bad smell from the bath room, overall is good and welcoming staff but unfortunately I met only one staff could understand English at my entire stay, I called hotel staff to get engineer to fix but not their mistake as poor services because of lack of staff who can understand English.

We stayed on the 11th floor. The noise level was very high, both from outside and from the room next door, where they were singing well past midnight, and you can hear everything (hard to sleep). The ceiling had what looked like water damage and the paint was peeling in one area. The light switches were not labelled correctly, so we had to flip about 8 switches to get the right lights to turn on/off. The door to the bathroom made so much noise that we had to just leave it open for the whole stay (sliding door that was hard to pull, too). The knob in the shower fell off the second day, so we couldn't use the overhead shower, just the hand held piece.The breakfast buffet was fine, but each morning a sign announced "All kinds of bread," but there was no bread one day, and only one kind of bread the next day, which was funny. Location was fine - close to the river and to the shopping area.

还不錯，整体OK

This was the first place we stayed when visiting China, and it wasn't a bad choice either. This isn't a big hotel (by international standards), there's several floors of it all accessed by efficient lifts.....but it has pretty much all the features that western style hotels do....and staff who help in any way they can. Though few actually spoke English (you'd better get used to that if touring their country) the usual gesturing and pointing will get you most things. Rooms are good, TV, fridge, safe, clean towels, toiletries, hairdryer, hot showers, powerpoints, comfortable modern furniture, regular housekeeping and its all well maintained. They provide bottled water (don't drink the tap water anywhere unless it specifically displays drinking water logo) and coffee/tea making facilities in the rooms.....but take English type tea bags with you if you want a proper cuppa as its kind of unheard of here. It doesn't have a restaurant (try the small Swatow Sisters family run establishment directly opposite the hotel entrance - it was a nice experience and the food was very good) but does serve breakfast (buffet style) and there is a coffee/snack/cake cafe in house (which seems to open on a whenever? basis) and it is in a good location for initial exploring. Reception can organise taxis, and there are subway stations within a short walking distance. Just around the corner you can find little 7/11 convenience stores selling snacks, sweets, milk...and cold beer! Your guide will help identify some items as packaging is often entirely in Chinese Characters. The busy shopping area is close by and beyond it, the Bund,.. which is about 25 mins walk...be careful though, crowds and traffic (silent electric scooters in particular) are heavy. Visit both these places by day...and then again at night....for the lights! Expect to have people take your photo....you look weird to them....but they are very friendly and curious. Smile and say Hi!

The Kingtown Riverside Hotel Plaza Shanghai is perhaps best described as an unremarkable establishment. It is also not a hotel run in a manner consistent with the expectations of western tourists or business people.

It is located near highly desirable areas, but several other hotels are as well. The price appears to be reasonable, but the appearance is deceptive.

The front desk staff is friendly and tries hard, but management seems to have real problems. They do not seem to care for customers. As an example, the manager of the front desk, in the early evening of Friday, 19 Oct, was seen to tell several customers with simple separate questions that they had to wait in the long line to ask his desk staff, rather than ask him. After each such incident, he remained in place doing nothing observable.

Another such incident, we were issued only one door card. Upon reaching our room, we realized we would be leaving and returning to our room separately. We needed a second key. My wife went to the front desk with the request, which was rejected, since, as they put it, “We have no more keys. We have a full house tonight.”
She returned to our room. After a brief discussion, she returned to the front desk. Within five minutes she was back with the second card!

The room was reasonably clean – towels and sheets definitely so. Furnishings and fixtures aged.

Room itself was probably the smallest I have ever occupied.

Not the easiest location to find, but not a place to drive to anyway. NO parking available.

I can see being adventurous. Staying at the Kingtown Riverside Hotel Plaza Shanghai is not adventurous. It is, in our opinion, foolish.

Average hotel, located close to People's Square Metro station and East Nanjing Road Shopping Street. Breakfast was average. Staff were friendly. Its a 20 minute walk from the hotel to the Bund and 40 min drive to the Pudong Airport.

チェックインに手間取ったことと。
止まった部屋の窓の外は地元住民の家で、窓には洗濯物がかかっており、カーテンも開けられない近さでした。

Room was spacious, clean generally. Even we have some hike up with the air conditioning which not bring cool air all the times in summer time.

Location great in central of Huangpu district which bring you ease in all foods nearby such as Jia Jia Tang Bao in walking distance.

Price were in reasonable range for the very big room, affordable to families.

Staffs were friendly and helpful.

Terrible stay, first of there was mix up with room, so they hit me up for extra cost.Must say staff on reception were good. The room was dirty, floor was lucky to be cleaned from the last 5 customers. It was so bad when I got out of bed the sheets had crusty bits from the floor. I complained and asked them to change the sheets which they did but did not touch the rest of the room. I am not one for wearing my shoes in a hotel room but this one I did. I put a towel by the bed to wipe my feet on. AC grill looked like it was going to fall, not all lights worked!! I don’t recommend and won’t go back. Lobby is tired!

Location is good. Breakfast is poor only 1 type of cheese and Jam and butter. Sorry i forgot egg. I believe Chinese are the main visitors. Because also its really difficult to communicate. Hotel staff must learn English better for Foreign visitors. You can go to People's square or other nice places by walk. Metro line1 is just at the back of the hotel we can say. Bed and pillows are really hard. But clean and New. Affordable price.