Hotel Keihan Universal Tower

Hotels
8.8 (6110 reviews)
Konohana-ku Shimaya 6-2-45 , Osaka , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Sauna
Massage services
Currency exchange
Kid meals
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Amenity costs
Breakfast not as expected
Cleanliness issues

Categories

Cleanliness
8.39
Cleanliness was noted positively overall, but there were also complaints about uncollected trash.
Service
8.96
Staff were generally described as polite and attentive.
Location
9.2
Location is excellent, especially for Universal Studios.
Room Quality
8.85
Rooms were described as luxurious and comfortable.
Amenities
8.68
Amenities were pleasant but some lacked value.
Value for Money
8.64
Good value given the facilities, though some extras cost more.
Food and Beverage
8.69
Food quality is generally good, but breakfast could be improved.
Overall Experience
8.96
Guests reported an enjoyable overall experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:20

Property Description

Luxurious S-PARK Spa
Experience ultimate relaxation at the 31st-floor S-PARK Spa with a sauna, jet bath, and hot-spring baths offering stunning city views. Unwind and rejuvenate during your stay.

Elegant Rooms with City Views
Enjoy spacious rooms with large windows, neutral tones, and wood accents. Each room features a 37-inch flat-screen TV and a well-appointed bathroom with complimentary bath amenities. Wake up to beautiful city views every morning.

Dining with a View
Indulge in a buffet-style dinner at Top of Universal on the 32nd floor, boasting panoramic views of the Osaka skyline. Delight your palate while taking in the breathtaking cityscape.

Immerse yourself in luxury and convenience at Hotel Keihan Universal Tower. Book now for an unforgettable stay!

Important information:

The hot spring bath and sauna of S-PARK Spa on the 31st floor are not included in the price. Children aged 2 years and below are not allowed to use the S-PARK Spa.

The S-PARK Spa is open from 05:00 to 09:00, and from 16:00 to 00:30.

When booking for 10 guests/5 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.

A deposit via PayPal is required to secure guest reservations. The property will contact the guests after booking with instructions about payment. Guests must make the payment via PayPal within the instructed date or else the reservation will be canceled.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 6110 reviews
Cleanliness: 8.39
Service: 8.96
Location: 9.2
Room Quality: 8.85
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.96
岡崎 • family_with_children • jp
8
よかった
Pros:

朝食がおいしい

Cons:

駐車場へのエレベーターがすくない

2026-03-14 • via Nuitee
K
KANAKO • family_with_children • jp
10
最高の思い出ができました
Pros:

清潔感があって、お部屋も可愛くて窓から見る景色も良くてまたリピしたいと思いました
朝日も綺麗でした

Cons:

特になし

2026-03-14 • via Nuitee
C
Chung Yin • family_with_children • ca
10
2026-03-14 • via Nuitee
T
takahashi • extended_group • jp
10
2026-03-13 • via Nuitee
O
OMOBAYASHI • extended_group • jp
4
Cons:

トイレの便器の中に髪の毛が浮かんでいたり、枕の上に髪の毛が落ちており不快でした。清掃が行き届いていなかったのが残念です。

2026-03-13 • via Nuitee
M
Mayumi • family_with_children • jp
7
2026-03-13 • via Nuitee
C
Chen Yu • family_with_children • tw
9
2026-03-13 • via Nuitee
D
Daniele • solo_traveller • br
10
Localizacao perfeita tudo lindo
Pros:

Esse é perfeito, dentro praticamente do parque, todas as lojas embaixo, muito bom

Cons:

Nao teve

2026-03-12 • via Nuitee
K
KEITA • couple • jp
10
2026-03-12 • via Nuitee
I
ito • extended_group • jp
8
メリハリのある大阪のホテル
Pros:

家具の配置、アメニティが豊富、冷蔵庫、室外の共用の電子レンジ、エレベーターは6台あり待ち時間なし、ドライヤー、館内ドリンク券サービス(外は寒かったのでコーンスープはありがたかった)、無料の持ち帰りバッグ、折り畳み式脱衣カゴ(全て2026.3時点)

Cons:

しいて言えば、共用のお風呂が有料、チェックインに時間がかかった。

2026-03-12 • via Nuitee
J
Jeremy • extended_group • au
10
Perfect for your Universal Studios stay
Pros:

The Hotel was very clean and comfortable, The staff were very polite, it was super close to all things Universal, first Hotel out of Universal City Station, A Lawson’s store and Starbucks underneath. Laundry room was very good.

2026-03-11 • via Nuitee
I
Issa • family_with_children • us
10
Super nice hotel. Walking distance from universal studios and city walk. Can’t pass this one up if traveling with family
Pros:

I loved how close it was to universal studios. Perfect walking distance.

Cons:

The beds were a bit hard but can’t complain location was perfect.

2026-03-11 • via Nuitee
Y
Yukino • family_with_children • jp
9
ユニバに行くならここ
Pros:

リファの製品が置いてあるのがよかった。
ウォーターサーバーが置いてあってよかった。
クッションがたくさんあってよかったし可愛かった。
立地がいい。
靴を脱いで上がれるのもいい。

Cons:

温泉あるんだーと思ってたら有料でしかも高すぎたので残念だった。
子供用のパジャマが置いてあるのはよかったが、サイズが大きすぎたのでセパレートタイプだとなおよかった。
ドリンク無料券があるのはよかったが、14時からなので利用するタイミングがなかった。朝から飲めるとなおいい。

2026-03-10 • via Nuitee
すごい • extended_group • jp
10
2026-03-10 • via Nuitee
T
TEYU • family_with_children • tw
10
Pros:

離環球影城很近，樓下就有便利商店，非常方便

2026-03-10 • via Nuitee
吉井真理子 • family_with_children • jp
9
Pros:

値段

2026-03-10 • via Nuitee
H
Haidy • family_with_children • pa
10
Lujo y comodidad
Pros:

Justo al lado de la estación del tren. Habitaciones espaciosas y

2026-03-10 • via Nuitee
N
Noda • family_with_children • jp
8
2026-03-09 • via Nuitee
D
Deeeeeee • family_with_children • jp
4
Nice hotel, not-so-nice experience
Pros:

The hotel is located right next to USJ in the shopping area just outside. It is a very nice and modern hotel, and the room was large enough for a family of four. The shower room was surprisingly large.

Cons:

The staff were not friendly at all. I spoke in Japanese, but they still replied in bad English, which was annoying.

THE MAIN PROBLEM:
At first glance, the room looked clean. However, after pushing two beds together, it was clear that the spaces underneath the beds had not been vacuumed in a while. There was dust and bits of food under one bed, and what appeared to be a futon storage bag under another. I didn't say anything to my family because I didn't want to worry them.

I wrote a note in Japanese explaining the dirty beds and my concern over health issues, especially with small children. However, after showing the note to the front desk staff, she asked me, "Did you already check out?" After I said yes, she became very disinterested, stopped typing in her computer, looked straight ahead, and simply said, "Oh, sorry." I stood there waiting for her to say something else, but she just kept staring ahead at nothing. It was so rude and dismissive.

I come to USJ once or twice a year, but I will NOT be staying at this hotel again.

2026-03-09 • via Nuitee
黒木 • family_with_children • jp
10
2026-03-09 • via Nuitee