Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Good location
Value for money
Cons:
Unclean rooms
Poor room quality

Categories

Cleanliness
3.89
Multiple reports of unclean rooms and cockroaches.
Service
8.86
The front desk staff were kind and responsive to requests.
Location
8.9
Good location with easy access to public transport.
Room Quality
4.85
Rooms were often too small and not as described.
Amenities
5.88
Basic amenities with mentions of missing items.
Value for Money
7.84
Offers decent value for those on a budget, but quality is inconsistent.
Food and Beverage
7.89
No specific food mentions, assumed standard for a hotel.
Overall Experience
7.86
Mixed feelings; some positive aspects but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:39

Property Description

Welcome to Arrow on Swanston, your ideal urban retreat nestled in the heart of Melbourne.

Recreational Bliss
Dive into leisure with our outdoor pool, relax in the sauna, or keep active in our fully-equipped fitness center. Your well-being is our priority!

Culinary Delights
Savor the flavors of local cuisine at Cafe Crema and grab quick bites at our coffee shop, ensuring every meal is a treat as you explore the vibrant city.

Convenient Amenities
Enjoy modern comforts in our air-conditioned rooms with kitchenettes, while our business center and 24-hour front desk cater to both leisure and corporate needs.

Experience Melbourne's charm and convenience at Arrow on Swanston—book your stay today!

Important information:

  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

7
Based on 244 reviews
Cleanliness: 3.89
Service: 8.86
Location: 8.9
Room Quality: 4.85
Amenities: 5.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
E
Erica • family_with_children
4
Pros:

It has a good location to city and public transport, however the room and hallways had an unpleasant smell, and I wouldn’t say that the cleaner had any attention to detail.

However you do get what you pay for. It was a cheap hotel so for the price we paid 4.8/5.

But really it was confusing to get around, lifts were slow, the hotel dirty and noisy.

2025-10-07 • via Nuitee
D
Darren • family
4
Pros:

Location good
Poor check in. Took 3 attempts to get the correct room.
Mismatch of bedding, uncomfortable, doona's too small for the bed.
Cockroaches in the kitchen

2025-10-07 • via Nuitee
K
Kathryn • family
4
Pros:

A series of problems with the room. Including no couch in the lounge room! and a missing dining chair. Another was broken. The space smelt very bad as a griller had been left on maximum heat in the apartment before we checked in and stank out the room with smoke but we couldn't get a replacement space. They didn't have a space to put us in as an alternative, as we were a family. The concierge was lovely but the stay was really disappointing.

2025-10-06 • via Nuitee
J
Jessica
4
Pros:

Central to shops and trams
Room unfortunately was nit what we expected

2025-10-06 • via Nuitee
C
Cherie • family
4
Pros:

Gym was not good at all. Noisy people all night no sleep. Booked a king room for a single

2025-10-06 • via Nuitee
T
Toaray • family
2
Pros:

This was advertised as a PREMIUM apartment. The photos looked fine, average reviews were fine. What we got was NOT what was advertised.

--- This property is a SCAM! ---

Upon entry, there is a foul smell like musty old carpets. The carpets are ripped in multiple places. The chairs have ripped fabric. The curtains have rips and holes. The bed bases are ripped and torn. We didn't do a bed bug check but in retrospect should have (tip, if there's an iron, run it along the edge of the bed. Bed bugs will be cooked and show up).

The bathroom mirror was filthy, zero effort in cleaning. There was a used toothbrush on the floor. The toilet did not flush after the first use. This is a health department violation.

The deck was covered with a tarp. I have no idea why or what for.

The closet was home to the most skanky nasty portable cot I have ever seen. It was probably harvested from street-side rubbish. The mattress was ripped, stained, aged, and I wouldn't let my pets sleep on it as they'd get fleas or bed bugs or a venereal disease.

The reception room is not manned, and a visual inspection shows it's used as a rubbish storage room.

Phoning management is the worst experience. They simply lie, spin excuses such as "we're upgrading", and refuse to offer refunds or room changes based on "the manager is not here for a few days". All while staring at you through their curtains from the ground floor unit adjacent to the rear car park.

2025-10-02 • via Nuitee
U
Utsarg • family
8
Pros:

The property was clean, quiet and a good value for money too !

2025-09-27 • via Nuitee
R
Robyn • family
6
Pros:

We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.

2025-09-24 • via Nuitee
B
Bruce
8
Cosy and well suited to our budget
Pros:

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.

2025-09-24 • via Nuitee
E
Eliezer • family
4
Pros:

Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.

2025-09-22 • via Nuitee
N
neil
10
Pros:

Nice area, great staff, fabulous parking so close to city

2025-09-22 • via Nuitee
S
Sarwan Kumar • family
2
Pros:

This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.

2025-09-22 • via Nuitee
K
Kelly-Ann • family
2
Pros:

Bed Bugs!!!!

2025-09-21 • via Nuitee
N
Nigya • friends
2
Pros:

Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.

2025-09-18 • via Nuitee
M
Mike
8
Pros:

Overall good value for money

2025-09-14 • via Nuitee
B
Bronwen
6
Pros:

Blind cords were unsecured, which is a massive risk and ?illegal.

2025-09-14 • via Nuitee
A
Angella • family
8
Pros:

Highly recommend, even though accommodation is undergoing renovations.

2025-09-12 • via Nuitee
J
Jessica
6
Pros:

Room much smaller than pictured. Beds are on wheels and slide around all night, very basic facilities, little cockroaches in the room and very smelly balcony due to dumped rubbish on the ground level.

2025-09-07 • via Nuitee
D
Daniel
8
Pros:

Nice little room setup was fantastic love the tiny belcony

2025-09-07 • via Nuitee
A
Analee
6
Pros:

Great location

2025-09-07 • via Nuitee