Microtel Inn & Suites Chili/Rochester

Hotels
•
Microtel Inns & Suites
8 (407 reviews)
3258 Chili Avenue , Chili Center , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cleanliness in some areas
Comfortable rooms
Cons:
Dirty rooms
Pet dander issues
Unpleasant odors in some rooms
Breakfast variety

Categories

Cleanliness
7.08
Some reviews noted issues with dirty rooms and unclean bathrooms.
Service
9.05
Numerous reviews highlighted the helpful and friendly staff.
Location
8.59
Conveniently located near restaurants and RIT.
Room Quality
7.54
Mixed sentiments; some rooms were comfortable while others had issues.
Amenities
8.07
Amenities were generally acceptable, but some improvements are needed.
Value for Money
8.03
Prices reasonable given the overall experience, though some felt misled on fees.
Food and Beverage
7.58
Breakfast variety was limited, but nearby options were available.
Overall Experience
8.05
Overall, guests enjoyed their stay despite some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Modern Amenities and Comfort
Microtel Inn & Suites Chili/Rochester offers contemporary rooms with flat-screen TVs, air-conditioning, and work areas. Some rooms even feature relaxing spa baths for a touch of luxury.

Convenient Facilities
Enjoy a free continental breakfast and make use of the fitness center during your stay. The hotel also provides a business center, self-serve laundry, and vending machines for your convenience.

Nearby Attractions
Located near Greater Rochester International Airport, this non-smoking hotel is just a short drive away from popular attractions like the Rochester Museum and Science Center and the Susan B. Anthony House.

Book your stay at Microtel Inn & Suites Chili/Rochester now for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 407 reviews
Cleanliness: 7.08
Service: 9.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
A
Ankur • family_with_children • us
10
Stay was excellent
Pros:

I liked the staff; they were there when our refrigerator was broken, they upgraded our room because of our baby; they provided us with water and snacks upon our check-in

Cons:

I didn’t like the fact that the prices steadily rose as the week went on. I stayed there Sunday through Thursday and I was hoping they saw that and maybe offered some sort of discount

2026-06-27 • via Nuitee
D
Debra • solo_traveller • us
5
Pros:

Close to where we needed to be.

Cons:

Bathroom granite vanity was cracked cleaned through and held up by a wooden shim. Water mixture of cold and hot in our room was off. Couldn't get cold water to brush my teeth, and shower was tepid. Breakfast items were running out and when I brought it to the attention of the front desk employee, she said, "Sorry, but that's it for today."

2026-06-25 • via Nuitee
M
Michael • solo_traveller • us
6
It was fair
Pros:

Location

Cons:

Showers to small

2026-06-24 • via Nuitee
J
Jennifer • family_with_children • us
4
Not worth the double charge
Pros:

It was easy to find and relatively quick to get to

Cons:

I was charged twice. It been almost a week and 4 phone calls later and it is still not resolved

2026-06-11 • via Nuitee
F
Frank • couple • us
10
2026-06-04 • via Nuitee
W
Werndorf • couple • us
5
Not a great night but the bed was comfy.
Pros:

Quiet suburban location. Easy parking.

Cons:

It needs a refresh! The curtains were falling off the window. Very noisy guests who were partying with loud music and alcohol and chairs set up in the parking lot five feet from our window. At 10:45 pm we finally asked the staff to intervene and they moved the part elsewhere.

2026-05-31 • via Nuitee
M
monifahd2026 • Family
2
HORRIBLE STAFF & MANAGEMENT
Pros:

Check in was fine next morning went for breakfast came back to room and someone went into my purse and stole my money spoke with everyone including the manager they covered up the theft gave no resolution.Checkout day tried again for resolution nothing called the police instead of an investigation we were told to leave or get arrested for trespassing…..DO NOT GO HERE HORRIBLE STAFF & MANAGEMENT

2026-05-25 • via Tripadvisor
S
Sabrina • couple • us
8
2026-05-24 • via Nuitee
Y
Yvonnia • couple • us
1
Besides the slight incident we had with my room. The place seems to be a great place
Pros:

The staff was very nice and appeared to be very professional. I am currently waiting for a response from the property management team about my stay. Due to a situation with my reservations customer service at Book- It is waiting to hear from management. So as it stands correspondence may not be satisfactory.

2026-05-24 • via Nuitee
R
Ross • family_with_children • us
10
2026-05-22 • via Nuitee
B
Betty • family_with_children • us
1
I made management aware of these issues and the property manager Robert was rude and unhelpful
Pros:

Nothing

Cons:

Lighting not working, curtains hanging off the window, carpet tiles coming off floor, shower mixing valve not working, bathtub pan broken, bathroom sink faucet not working properly, DEAD & LIVE ANTS ON BATHROOM FLOOR, rusty door frames, overall dirty rooms with animal hair sticking to clothing, CLUMP OF HUMAN HAIR STUCK TO DOOR FRAME, damaged ceiling from water leak above, iron not working.

2026-05-21 • via Nuitee
A
Allison • couple • us
4
Better than a run down motel but not great
Cons:

We found bugs in the hotel room. The walls are also very thin

2026-05-21 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

The room was clean and warm

Cons:

I liked everything.

2026-05-20 • via Nuitee
L
leesK4543GF • Family
2
Bad
Pros:

staff

Microtel Inn & Suites by Wyndham Chili/Rochester Airport
May 15, 2026 - May 16, 2026
You rated

We reserved 2 rooms each with 2 queen beds. We were running late and called at 6pm. Was told no problem I requested to pay for the rooms in full so we wouldn’t lose them I was told no need we had until 2am Got to hotel at 9:45. They didn’t have our rooms only ones with 1 bed in each After a long back and forth. They found rooms for us. Only one when we opened one of the doors people were sleeping in the beds We were given another room. At 2am someone opened the door to my elderly family members room, the front desk assigned it to them. Unreliable and unsafe for $300 twice the rate because it’s graduation time

2026-05-19 • via Tripadvisor
N
Nicola • family_with_children • us
8
It was great.
Pros:

Very nice property and clean - friendly staff - like that there is a walkable plaza with coffee shop etc.

Cons:

Had a nice stay...forget on the first floor you can hear the doors slam a bit and folks walking up above you a bit loud but that's not really your fault...our bathroom sink had a stopper issue and ran out of tissues (had our own and of course TP) but other than that all good

2026-05-18 • via Nuitee
N
Norinda • solo_traveller • us
10
Pros:

Great customer service

Cons:

None

2026-05-17 • via Nuitee
J
josue • solo_traveller • us
7
Pros:

Room was clean

Cons:

Shower knob wasnt working and soaps were empty and missing

2026-05-16 • via Nuitee
M
MARYAM • couple • us
8
We had good time there and was comfortable.
Pros:

For a short trip,this place is very good.

Cons:

As I said, it is a good place, so far everything is fine.

2026-05-15 • via Nuitee
G
Gabrielle • family_with_children • us
9
We have stayed in this hotel and location many times and has definitely been cleaned up!
Pros:

Seems like the rugs and furniture were updated which was nice. Food options were good, appreciated almond milk for those of us with milk allergies.

Cons:

Could have real soap in bathroom and cups for tooth brushes.

2026-05-12 • via Nuitee
R
Ross • family_with_children • us
9
Pros:

Everything

2026-05-11 • via Nuitee