Hotel Puerto Palace

Hotels
8.6 (6279 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , es

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 6279 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
L
Luis • couple • es
9
Fantastica
Pros:

En general de 10 todo. Pero el desayuno es extraordinario.

Cons:

Quizás le pondría algo más en el bar para picar algo. Solo había pizza y sándwich mixto, por cierto que estaba muy bueno.

2026-02-14 • via Nuitee
B
Begoña Rocio • couple • es
7
Pros:

Hotel grande y bonito

Cons:

La comida regular, el café malo y la media pensión no entra la bebida, falta reformar porque es un poco antiguo

2026-02-13 • via Nuitee
X
Xavier • couple • fr
8
Pros:

Emplacement avec places pour se garer assez facilement dans les rues a proximité.
Beau bâtiment belle piscine et jardin.
Grande chambre et grand lit.
Propreté.

Cons:

Chambres mal isolée du bruit de le route.
Personnel de la restauration speed .
Nourriture demi pension abondante mais pas terrible pour un palais français.

2026-02-12 • via Nuitee
S
Saulo • couple • es
10
2026-02-12 • via Nuitee
K
Kyyrönen • couple • fi
7
Siisti mutta vanhahtava majapaikka
Pros:

Siisti
Sijainti

Cons:

Jääkaappi oli erittäin pieni.
Tallelokeroon ei mahtunut tablettikaan
Huoneessa ei mitään laseja kylpyhuoneen kahta hammasmukia lukuunottamatta.
Ei vedenkeitintä eikä saatavilla edes pyydettäessä .
Sänky kuopalla, selkä tuli kipeäksi.

2026-02-12 • via Nuitee
A
Angel Adrian • couple • es
7
Pros:

Muy bonito el lugar y acogedor

Cons:

Falta un poco más de lujo para ser 4 estrellas

2026-02-12 • via Nuitee
I
Imane • couple • fr
10
Très bien !! Je recommande
Pros:

L’hôtel est très jolie
Le personnel est accueillant et à l’écoute
La vue de la terrasse sur la piscine est magnifique que ce soit la journée ou la nuit

Cons:

Un peu compliqué de trouver une place , leur parking est toujours complet mais nous avons toujours réussis à trouver dans une rue à côté

2026-02-11 • via Nuitee
F
Ferenc • extended_group • gb
7
2026-02-11 • via Nuitee
A
Araceli Del Pilar • extended_group • es
10
Pros:

El personal muy amable tanto en el restaurante como en recepción y el personal de la limpieza ,
Todo muy limpio la comida buena .
El lugar y el hotel muy bonito.

Estupendo todo y repito seguro .

Cons:

Pues me gustó todo .no tengo nada de quejas .

2026-02-11 • via Nuitee
A
Antje • couple • de
8
Pros:

Alles, Hotel, Personal, Ausstattung

Cons:

Das Generatorgeraeusch neben dem Balkon.

2026-02-10 • via Nuitee
J
Joachim • solo_traveller • de
10
2026-02-10 • via Nuitee
L
Ljubov • family_with_children • de
3
Cons:

Essen, Zimmerservice

2026-02-10 • via Nuitee
S
sharon • couple • es
8
2026-02-10 • via Nuitee
соня • family_with_children • es
7
4 звезды с натяжечкой
Pros:

Мне понравилось и место расположения и территория, очень красиво.

Cons:

Цена за отель завышена. Отель не стоит таких денег.

2026-02-09 • via Nuitee
M
María • couple • es
6
Mal descanso
Pros:

El personal, eran todos muy amables, un diez .

Cons:

El somier era de cemento de obra y el colchón de espuma de baja calidad y además estaba roto. Imposible descansar ahí.

2026-02-09 • via Nuitee
K
Katja • family_with_children • de
9
Dieses Hotel werden wir wieder besuchen.
Pros:

Die Poolanlage ist sehr ruhig und schön begrünt. Besonders schön war der FKK-Bereich auf dem Dach.
Das Zimmer hat eine schöne Terrasse mit Meerblick und Schatten.
Besonders gut hat uns beim Frühstück das frisch Gebratene gefallen.

Cons:

Etwas ärgerlich war die geringe Anzahl der funktionierenden Kaffeeautomaten.

2026-02-09 • via Nuitee
M
Marja • couple • nl
10
mooi hotel met fraai zicht over Puerto de la Cruz
Pros:

Mooi hotel met fraaie tuin met zwembad en veel ligbedden. Ontspannen sfeer, vriendelijk personeel, ontbijt en buffet goed. We hadden een ruime schone kamer met heerlijk bed en een fijn balkon met uitzicht op zee, goed zicht omdat hotel wat hoger ligt. Parkeren in de directe omgeving van het hotel. Kleine supermarkt in de buurt.

Cons:

Ligt circa 2 km van zee.

2026-02-08 • via Nuitee
V
Valeriia • couple • ua
10
Nice place for retreat
Pros:

This hotel was very peaceful and welcoming. I would say it’s a quiet luxury. I was surprised at how welcoming the staff were at the hotel. Highly recommend this place for everyone who wants a real retreat.

2026-02-08 • via Nuitee
C
cristiano • solo_traveller • it
8
2026-02-01 • via Nuitee
S
Sorin Neagoe • family_with_children • ro
10
2026-01-31 • via Nuitee