Hotel Puerto Palace

Hotels
8.6 (6860 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , es
+34 922 37 24 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 6860 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
C
Cristina • solo_traveller • es
10
2026-08-08 • via Nuitee
C
carmen • family_with_children • es
10
Genial
Pros:

La comida muy buena. Variedad

Cons:

Por decir algo. Animacion

2026-08-08 • via Nuitee
L
LAURA • couple • es
10
2026-08-08 • via Nuitee
M
MARÍA DOLORES • solo_traveller • es
7
2026-08-08 • via Nuitee
L
Lucile • couple • fr
10
Pros:

La grande piscine. Le petit déjeuner a des choix variés. La chambre est propre.

2026-08-08 • via Nuitee
P
Pili • family_with_children • es
9
Estupenda!
Pros:

El hotel es estupendo, super limpio, el personal muy amable, las vistas al teide desde las habitaciones con balcón a la piscina espectaculares. El buffet muy variado tanto en el desayuno como en la cena, no dan almuerzo, hay un bar en la piscina con opciones para comer.

Cons:

El hotel es muy tranquilo y familiar, por esto mismo falta un club o animación para niños porque no hay nada para ellos solo la piscina y un mini golf

2026-08-08 • via Nuitee
M
María Candelaria • solo_traveller • es
8
Bueno
Pros:

Las zonas comunes y el personal muy amable

Cons:

La habitación pequeña, y que la bebida no entra en el precio del bufé .

2026-08-08 • via Nuitee
C
Charity • solo_traveller • gb
1
2026-08-07 • via Nuitee
L
Luz Marina • solo_traveller • es
8
Pros:

Las habitaciones limpias , el personal está atento a todo , la piscina impecable, se ajusta a la relación calidad precio. Lo recomiendo como escapada para desconectar.

Cons:

La cena es la que mejoraría.

2026-08-07 • via Nuitee
S
Sulenny • couple • es
9
Me gustó
Pros:

La tranquilidad del hotel, limpieza

Cons:

El aire acondicionado apenas se nota

2026-08-07 • via Nuitee
C
Candelaria • solo_traveller • es
8
2026-08-06 • via Nuitee
A
Ana • solo_traveller • es
7
Pros:

La limpieza de las habitaciones y el personal del hotel

Cons:

Ubicación lejos del paseo marítimo, calidad de fruta del desayuno...panes poca variedad..zumos no eran naturales..
.

2026-08-06 • via Nuitee
J
JOSE GERARDO • couple • es
7
2026-08-06 • via Nuitee
J
jose miguel • solo_traveller • es
10
2026-08-06 • via Nuitee
M
Melanie • solo_traveller • es
10
Pros:

La habitación

2026-08-06 • via Nuitee
J
José Luis • solo_traveller • es
7
2026-08-06 • via Nuitee
A
Altamirano • solo_traveller • es
10
Pros:

Todo muy bien, el personal, la tranquilidad del hotel.

2026-08-06 • via Nuitee
R
Ro Va • couple • es
9
2026-08-06 • via Nuitee
A
Aranza • solo_traveller • es
10
2026-08-05 • via Nuitee
S
Sara • solo_traveller • es
8
Desconexión
Pros:

Las dos piscinas, el jacuzzi y la vegetación del entorno.

Cons:

Las camas eran duras y había cierto ruido.

2026-08-05 • via Nuitee