Hotel Puerto Palace

Hotels
8.6 (7191 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , ES
+34 922 37 24 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8.6
Based on 7191 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
K
Katarina • couple • sk
10
2026-10-24 • via Nuitee
A
Ana • extended_group • pt
9
Recomendo
Pros:

Muito boa relação qualidade preço. Pequeno almoço e jantar em buffet muito completos. Área exterior muito boa, com duas piscinas bem grandes.

2026-10-24 • via Nuitee
N
NAYRA • extended_group • es
8
2026-10-24 • via Nuitee
A
ANA BELÉN • couple • es
10
Pros:

el trato de sus trabajadores

Cons:

la ubicación

2026-10-24 • via Nuitee
J
Jason • family_with_children • gb
9
We loved every minute of our stay at the hotel and will highly recommend
Pros:

We loved the location and it being very peaceful with amazing staff and the breakfast was brilliant

Cons:

The bed mattress was very uncomfortable was the only downfall to the hotel, bed the the less we will be back

2026-10-24 • via Nuitee
D
Danielle • couple • fr
10
Magnifique sejour dans cette île et hotel exceptionnels.
Pros:

Tout était exceptionnel!!! D ailleurs nous reviendrons en juin 2027 pour notre anniversaire de mariage. Rien a redire sur ce magnifique hôtel ainsi que tout le personnel qui était parfait. A bientôt toute l équipe.

Cons:

Tout etait appréciable c est peut être rare mais c est la vérité.

2026-10-23 • via Nuitee
T
Thomas • couple • at
10
Wunderschöner Urlaub -tropisches Flair
Pros:

Wunderschöne sehr gepflegte Hotelanlage, sehr freundliches Personal, traumhafter Meerblick und Garten, sehr leckeres Essen, wir kommen gerne wieder

Cons:

-

2026-10-23 • via Nuitee
P
Paweł • solo_traveller • pl
9
2026-10-23 • via Nuitee
J
Julia • couple • pl
10
2026-10-23 • via Nuitee
S
Sandra • solo_traveller • es
9
2026-10-23 • via Nuitee
T
Thomas • couple • at
10
Wir haben uns sehr wohl gefüllt
Pros:

Wunderschöne Hotelanlage, sehr freundliches Personal, leckeres Essen, traumhafter Meerblick

Cons:

-

2026-10-23 • via Nuitee
W
Wu • couple • de
9
很满意，可以推荐其他人，下次还会再来
Pros:

前台接待处人员很友好，早餐非常丰盛

Cons:

卫生间的马桶冲水声太大

2026-10-22 • via Nuitee
E
Emma Laura • couple • es
8
Tornerei
Pros:

Molto pulito e immerso nel verde

Cons:

Il mobilio un po’ datato

2026-10-22 • via Nuitee
L
Luigi • solo_traveller • it
9
Ottima soluzione per brevi e lunghi soggiorni
Pros:

La dimensione della stanza e la colazione eccellente sono le cose che ho apprezzato di più. Inoltre, nonostante fossi lì per lavoro, ho apprezzato la piscina e le jacuzzi disponibili. il personale disponibile e gentilissimo. ci tornerei volentieri!.

Cons:

l'isolamento acustico delle stanze andrebbe migliorato e la vasca andrebbe sostituita con una doccia

2026-10-22 • via Nuitee
Y
Yeray • couple • es
9
Pros:

Todo en general

2026-10-22 • via Nuitee
P
Peter • couple • gb
7
2026-10-22 • via Nuitee
S
Sandor • couple • es
9
Gran hotel con muy bonitas vistas / piscina / jardín
Pros:

Hotel grande y bien cuidado. No es lo más moderno pero tiene todo para unas vacaciones tranquilas y relajantes. El personal es un diez, estés donde estés en el hotel, cuidan a todos los detalles y te ayudan sentirte cómodo. Desayuno súper completo y delicioso. Habitación grande con ventanas bien insonorizadas.

2026-10-22 • via Nuitee
R
rodolfo sabier • solo_traveller • es
10
Pros:

Personal las instalaciones

2026-10-22 • via Nuitee
G
Gudlaugur Runar • couple • is
10
Pros:

The staff is very nice and helpful. The hotel is very clean and well maintained. Over all a very pleasant stay

Cons:

WiFi was not good in the room and the air condition had bad smell, need to clean

2026-10-21 • via Nuitee
A
A. • solo_traveller • es
7
2026-10-21 • via Nuitee