Hotel Puerto Palace

Hotels
8.6 (6655 reviews)
Doctor Cobiella Zaera, s/n , Puerto de la Cruz , es

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service from staff
Beautiful pool area and gardens
Cons:
Noise issues from outside
Food quality and variety could improve

Categories

Cleanliness
8.35
Generally clean but some reviews mentioned illness likely due to hygiene issues.
Service
9.15
Staff made guests feel like family and were praised for excellent service.
Location
8.85
Convenient location but had noise issues from the nearby roads.
Room Quality
8.45
Rooms described as spacious and nice, although some had outdated elements.
Amenities
8.65
Good variety of activities but some facilities could be improved.
Value for Money
8.55
Some felt the price was high compared to the quality of food and amenities.
Food and Beverage
8.05
Breakfast was average and some food quality concerns were noted.
Overall Experience
8.75
Overall a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Gardens and Terraces:
Hotel Puerto Palace offers a serene setting with lush gardens and inviting terraces, perfect for relaxation and enjoying the outdoors.

Swimming Pools and Family-Friendly Amenities:
With three swimming pools and a dedicated kid's pool, guests of all ages can splash and play. Families will appreciate the thoughtful amenities for children.

Dining and Entertainment Options:
Indulge in a delicious buffet breakfast, savor dinner at the on-site restaurant, and unwind with live music at the bar. The hotel provides a variety of dining and entertainment experiences for a memorable stay.

Experience a delightful blend of comfort and leisure at Hotel Puerto Palace. Book now to secure your stay at this vibrant hotel.

Important information:

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 6655 reviews
Cleanliness: 8.35
Service: 9.15
Location: 8.85
Room Quality: 8.45
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.75
A
Antonio • couple • es
10
2026-05-30 • via Nuitee
A
Alejandro • solo_traveller • es
9
Pros:

La amabilidad de los empleados, la cena y la habitación

2026-05-30 • via Nuitee
C
cristian marin • solo_traveller • be
8
Good value for money.
Pros:

They provide good value for money.

Cons:

The restaurant was very crowded at times. My room has some road noise but mainly with the window open.

2026-05-29 • via Nuitee
E
Erika • couple • ch
10
2026-05-29 • via Nuitee
D
De lua Paz de Armas • family_with_children • es
10
Una estancia maravillosa
Pros:

El alojamiento es un 100 de 10 , no tengo ninguna queja, todo en este hotel es positivo , el personal demasiado amable , la comida espectacular , las habitaciones cómodas , Estando en el hotel cumplí años y me prepararon una pequeña tarta , lo cual agradezco mucho. Repetiría este 100% porque la experiencia ha sido maravillosa. Muchas gracias a todos los trabajadores.

Cons:

No hay nada que destacar

2026-05-29 • via Nuitee
J
JUAN BAUTISTA • solo_traveller • es
10
Pros:

Todo

2026-05-29 • via Nuitee
D
Darren • solo_traveller • ie
10
2026-05-29 • via Nuitee
Y
yanira • solo_traveller • es
8
Aire acondicionado
Cons:

Dicen tener aire acondicionado,pero no informan que en invierno no está disponible,siendo ya primavera en mayo cogimos unas noches calurosas

2026-05-29 • via Nuitee
G
genyerlin • couple • es
8
2026-05-28 • via Nuitee
I
Isabel • solo_traveller • es
10
2026-05-27 • via Nuitee
A
Andrea • couple • es
10
Pros:

Todo

Cons:

Nada

2026-05-27 • via Nuitee
L
Luis • solo_traveller • es
10
Hotel muy cómodo y limpio.
Pros:

Todo muy limpio, habitación estupenda cama cómoda y grande, piscina aunque no cubría maravillosa y super grande. Todo muy bien cuidado y muy merecido sus 4 estrellas

Cons:

Está un poco lejos de la playa y volver son casi 20 minutos de cuesta arriba

2026-05-27 • via Nuitee
A
Ant Matias • couple • pt
10
Tenerife 2026
Pros:

Comida, limpeza, simpatia do staff.

Cons:

Animação

2026-05-27 • via Nuitee
S
Suarez Ramirez • solo_traveller • es
10
2026-05-26 • via Nuitee
M
Mario • solo_traveller • es
9
2026-05-26 • via Nuitee
J
Justyna • solo_traveller • pl
10
2026-05-26 • via Nuitee
J
jonathan • family_with_children • es
9
Pros:

Nice size hotel room we booked 2 next to each other as we have four children.
Food was very nice.

Cons:

Had issue with hot water for our stay as it was coming out brown so we only could shower cold.
On check out I was billed for someone else’s bar bill but I noticed after it was already debited from my card but it was refunded
Swimming pool was to cold but there was a hot tub so at least the kids could get in that.

2026-05-26 • via Nuitee
C
Cristina • extended_group • es
10
Volveremos
Pros:

Todo perfecto, el personal muy atento y las instalaciones impecables. La cama súper cómoda. Es la segunda vez que repito en este hotel y por supuesto volveremos.

2026-05-26 • via Nuitee
K
Karelyz • solo_traveller • es
8
2026-05-25 • via Nuitee
A
Aloima • solo_traveller • es
10
2026-05-25 • via Nuitee