Stipp Hotel Gisenyi

Hotels
5 (4 reviews)
311 Avenue de la Comiche , Gisenyi , rw

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Cons:
Not clean
Inadequate staffing
Unauthorized card charges
Poor overall value

Categories

Cleanliness
2
Review indicates significant dissatisfaction with cleanliness, pointing to major issues.
Service
2
Service appears to be lacking, with a virtually absent staff as per guest feedback.
Location
7
The location was the only aspect the guest found satisfactory, as it was close to necessary places.
Room Quality
3
Quality of the rooms is not directly mentioned, but implied to be poor through other complaints.
Amenities
2
Lack of mentioned amenities, coupled with other negative reviews, implies poor amenity quality.
Value for Money
1.5
Given the issues presented, the guest clearly feels the service did not meet the cost.
Food and Beverage
2
Food and beverage was not directly commented on, but overall dissatisfaction suggests it is not a highlight.
Overall Experience
2
Guest is quite dissatisfied with their stay and suggests looking for alternatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:10

Property Description

Luxurious Accommodation

Experience comfort and style at Stipp Hotel Gisenyi. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Upgrade to a room with stunning lake views for a truly unforgettable stay.

Wellness Retreat

Relax and rejuvenate at our wellness facilities, featuring a sauna to melt your stress away. Unwind by the outdoor pool or enjoy a game of volleyball and basketball just a short walk from the hotel.

Convenient Location

Located within walking distance to Western Union and Clinique medical de 'l Arche, Stipp Hotel Gisenyi offers convenience for our guests. Book your stay now and indulge in luxury and relaxation.

Important information:

A damage deposit of USD 150 is required. The host charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KGL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for US$20 per person per night when using an existing bed.
    Children up to and including 11 years old stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5
Based on 4 reviews
Cleanliness: 2
Service: 2
Location: 7
Room Quality: 3
Amenities: 2
Value for Money: 1.5
Food and Beverage: 2
Overall Experience: 2
B
Bonitus • friends
10
Pros:

Wonderful place! Would recommend to others

2023-09-29 • via Nuitee
V
Verified traveler
4
Hotel vieillot et chambres pas au niveau
Pros:

Hotel tres bien situe avec beau jardin mais dans un etat deplorable. Chambres vieillotes, pas d’insonorisation, pas de prises fonctionnels pour recharger appareils électroniques, peu ou pas de wifi dans les chambres, et personnel peu à l’écoute.

2023-07-08 • via Nuitee
V
Verified traveler • partner
2
Pros:

The Higiene in this hotel is next to none, the hallways smell like dirty bathrooms, as well as the rooms. We found bugs on our beds. And the breakfast was horrible.

The staff made me a receipt attached to two wrong payments made by different cards which I have no idea who’s they are. The bathrooms were so filthy we did not even use them. Even after asking for it to be cleaned

We had a horrible time in these facilities, unfortunately. Never going there again. Not worth it.

2019-12-27 • via Nuitee
K
Kimberly
4
There are better options in the area
Pros:

I've stayed in Gisenyi several times and i've tried some of the other hotels in the area. So this is mostly a comparison with what else Gisenyi has to offer. I stayed one night. This hotel has some great amenities like a gym (I did not see it), Pool, and Sauna. They are also very close to the border with DRC. However, I would argue that it isn't worth the price. This hotel is outdated. The room I stayed in was quite tight, and the bathroom very small. Though the bed was nice and the balcony was great. The breakfast was meh, mostly the breakfast foods were not well presented and the table cloths were not clean. Bigger than that, the hotel did not seem to know how to verify my payment through hotels.com. They accused me of not paying and threatened to call the police. I asked them multiple times including the time they knocked on my door at 9pm, to please call hotels.com. The first thing I did was email them my reservation confirmation. While they continued to say that I had not paid. I found them to be very rude, unprofessional, and accusatory. In the end, I called hotels.com and hotels.com called the hotel to confirm the payment. I could not recommend this hotel again. There are many better hotels at a cheaper or equal price point.

2017-07-10 • via Nuitee