Zar Queretaro

Hotels
7.5 (218 reviews)
Carretera Queretaro San Luis Potosi 11071 , Querétaro , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Pets allowed
Express check-in/check-out
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Good location / easy access
Generally clean rooms reported by several guests
Comfortable beds and nice installations
Good price / perceived value
Some guests received helpful accommodation for pets or first-floor rooms
Pleasant breakfast reported by some
Cons:
Rude or inconsistent staff service and reception issues
Poor soundproofing; reports of noise and attempted entry at night
Unreliable WiFi and TV/app channel problems
Unexpected extra charges (e.g., pet fee) and booking/price inconsistencies
Occasional cleanliness/maintenance problems (hair/dirt in shower, leaks)
Breakfast not always included depending on booking channel
Small parking space

Categories

Cleanliness
8
Generally reported as clean in several reviews ("Very clean", "La limpieza"); isolated issues noted (hair/dirt in shower, occasional poor shower cleaning).
Service
5
Multiple negative reports about staff rudeness, poor reception behavior, room-entry without knocking and inconsistent treatment/pricing; a few mentions of friendly afternoon reception but overall service is a weakness.
Location
9.5
Consistently praised ("Ubicación", "cerca del área industrial", "bien ubicado", "easy access"); strong positive sentiment about convenience and proximity to points of interest.
Room Quality
6
Mixed to negative: comfortable beds and good facilities reported by some, but frequent issues with noise/poor soundproofing, leaking bathroom, no bathroom curtain or WC lid, and occasional cold water.
Amenities
7
Facilities generally liked (nice installations, TV, dog-friendly room placement) but important amenity problems cited: poor WiFi, TV/app channel issues, extra pet charges not disclosed, and lack of included breakfast for some bookings.
Value for Money
8.5
Many reviewers note good price and perceived value ("buen precio", "contó con lo esperado"); some complaints about being charged more than online rate or unexpected fees reduce this slightly.
Food and Beverage
8
Breakfast described as pleasant by some but limited in variety and sometimes not included depending on booking channel; generally acceptable but could improve variety.
Overall Experience
8
Overall mixed: strong location, good facilities and value for many guests balanced against recurring staff/service and noise/infrastructure complaints; many guests still recommend for price/location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:37

Property Description

Modern Hotel with Convenient Amenities
Experience comfort and style at Zar Queretaro. Enjoy complimentary Wi-Fi, parking, and air-conditioned rooms with flat-screen cable TV.

Stylish and Spacious Accommodations
Indulge in the bold red and black décor of our spacious rooms, each equipped with a large shower for your relaxation.

Coffee Bar and Proximity to Key Attractions
Start your day at our coffee bar with a delicious breakfast. Explore the UNESCO World Heritage Site, just a 10-minute drive away. Don't miss the nearby bus station, aqueduct, and airport for seamless travel.

Book now for a memorable stay at Zar Queretaro!

Important information:

We accept pets with an additional cost of 280.00 pesos per pet per night.

Reservations for payment on arrival are subject to availability after 18:00 if the property is not notified.

The official check-out time is 11:00 AM. The property grants a grace period of 60 additional minutes (until 12:00 PM) at no cost.

From June 8 to 11, 2023 we will have a group of people with pet roosters at the Zar Queretaro hotel, we apologize in advance for any inconvenience they may cause, thank you very much for your understanding!!

The hotel is currently under remodeling in some facilities such as corridors and rooms so it is inevitable sometimes the inconvenience, in advance an apology, the remodeling service will be from January 7 to March 31, 2025, thank you very much.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: QRO

Location

Guest Reviews

7.5
Based on 218 reviews
Cleanliness: 8
Service: 5
Location: 9.5
Room Quality: 6
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8
D
De la Orta Acosta • family_with_children • mx
4
Pros:

Ubicación

Cons:

No había agua caliente pésimo

2026-10-31 • via Nuitee
H
Hector • family_with_children • mx
8
2026-10-29 • via Nuitee
H
Hector • family_with_children • mx
8
2026-10-29 • via Nuitee
E
Eduardo • couple • mx
10
Excelente
Pros:

Todo

Cons:

Nada

2026-10-27 • via Nuitee
R
Ramos • solo_traveller • mx
10
Excelente hospedaje y muy buena ubicación ya es la segunda ves que me hospedo por trabajo
Pros:

Excelente ubicación y cumple.

Cons:

Mejorar el wifi en la habitación casi lo llega y se corta a cada rato y muy lento. El desayuno bien pero las personas que atienden todo el tiempo se quejan y se ponen a explicarte que ya van a cerrar que ya se va a acabar su horario, que no puedes pedir extras por que se cobran a parte pero todo el tiempo son pretextos y largas explicaciones de las 2 señoras, muy mala experiencia en el servicio. El baño tiene ongos. Algunas personas de administración y atención al publico que es la cara del hotel y la experiencia de usuario, son muy cortantes y no son amables ni tienen cortesía, por esto no me refiero a que sean maleducadas, pero no te dan esa atención y amabilidad que esperas de una recepción en un hotel.

2026-10-23 • via Nuitee
M
MARTHA • extended_group • mx
10
Pros:

todo

Cons:

nada

2026-10-21 • via Nuitee
M
monica • family_with_children • mx
9
Pros:

El lugar me agrado, recibí muy buen trato del personal de su comedor, ante mi situación de salud, fueron muy atentos conmigo, la recepción de igual forma . Regresaré muy pronto!

2026-10-21 • via Nuitee
R
Reyes • family_with_children • mx
9
Pros:

Ubicación y precio

Cons:

Atención del personal de recepción y que la televisión no funcionó para ver algún canal o conectar la internet tampoco

2026-10-17 • via Nuitee
P
Pablo Humberto • family_with_children • mx
7
Pros:

Estacionamiento amplio

Cons:

Servicio en la recepción al llegar y mucho ruido

2026-10-13 • via Nuitee
J
Joel • family_with_children • mx
8
Buena relación calidad precio pero puede mejorar
Pros:

Ubicado en un lugar estratégico

Cons:

Todo el Hotel olía a humedad y la llave se desprogramó las dos noches, la primer noche no tuvimos agua caliente, pero de ahí fuera todo bien

2026-10-12 • via Nuitee
J
Josue • couple • mx
8
2026-10-11 • via Nuitee
E
Escalona Gonzalez • solo_traveller • mx
10
Pros:

Todo excelente servicio

2026-10-08 • via Nuitee
R
Ruben • family_with_children • mx
9
super cómodo y bien ubicado
Pros:

el estilo, la atención y comodidad

Cons:

la habitación olía un poco a humedad pero al poner al AA se resolvió.

2026-09-17 • via Nuitee
A
Armando • solo_traveller • mx
10
2026-09-16 • via Nuitee
P
Pablo • solo_traveller • mx
9
2026-09-03 • via Nuitee
M
Martha Patricia • solo_traveller • mx
10
2026-09-02 • via Nuitee
F
Francisco Santiago Flores • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Que no incluyen desayunos

2026-08-31 • via Nuitee
A
Alejandro • solo_traveller • mx
9
2026-08-18 • via Nuitee
D
Diana • family_with_children • mx
9
Pros:

En general el lugar me pareció muy bien, muy cómodo

Cons:

Lo que no me gustó fue que el de recepción de la noche, le dijimos que si nos daba una habitación en la parte de abajo por que teníamos una persona con bastón y no hay elevador , y al principio no queria, tuvimos que insistir , y solo asi nos dio la habitación.

2026-08-16 • via Nuitee
A
Armando • extended_group • mx
9
great just some noises thought the night
Cons:

The Refrigerator weas too noisy

2026-08-06 • via Nuitee