Crowne Plaza Pune City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.3 (1199 reviews)
Koregaon Park Road, Bund Garden Road , Pune , in

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good breakfast / wide variety
Good location
Clean rooms / good ambience (some reviews)
Well maintained (in some reviews)
Value for money (one review)
Cons:
Poor cleanliness (filthy rooms, smells, exposed wires)
Slow / inconsistent service and poor communication
Room maintenance issues (worn furniture, broken AC, no bed sheet, TV remote broken)
Broken amenities (pool closed, gym equipment broken)
Food issues in some cases (sausage smell, damp chips, peanuts incident)
Unhonored booking offers / value concerns

Categories

Cleanliness
3
Very negative in multiple reviews: rooms described as filthy, pillows smelling used, no bed sheet on mattress, stained carpets and unpleasant smells; obvious housekeeping failures and exposed/broken wiring in rooms.
Service
8
Mixed but often criticized: several reports of extremely slow service, poor telephone communication, repeated false assurances from front desk and long delays retrieving items; however staff eventually responded in some instances, so responsiveness is inconsistent rather than wholly absent.
Location
9.5
Consistently positive: multiple reviews explicitly praise the hotel's location and describe it as a strong point.
Room Quality
7
Mixed: several guests reported small rooms, worn/damaged wooden furniture, broken towel bars, malfunctioning AC, faulty TV remotes and general maintenance issues; some reviews still called the room ambience good, so quality is inconsistent.
Amenities
7
Negative notes on specific amenities: pool reportedly non-operational and fitness centre equipment broken; restaurant/service issues noted, but hotel still offers standard amenities (restaurant, breakfast buffet), so amenities are partially available but not fully reliable.
Value for Money
8
Mixed to positive: one review explicitly states 'Value for money' and several cite good location and breakfast; however some guests felt offers were not honored and that condition reduced perceived value.
Food and Beverage
9
Generally positive for breakfast: multiple guests praised the breakfast spread and variety; isolated serious complaints about specific items (sausage smell, damp chips, peanuts incident) but overall F&B (particularly breakfast) is a strong point.
Overall Experience
6.9
Overall stay reported as disappointing by several guests with at least one describing it as a 'nightmare' due to cleanliness and service lapses; however positives like location and breakfast moderate the final impression to a below-average but not catastrophic overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:46

Property Description

Luxurious Rooms and Amenities

The modern and refreshing rooms at Crowne Plaza Pune City Centre feature a flat-screen TV, iPod dock, rain shower, and glass-walled bath area with premium toiletries. Enjoy the convenience of a tea/coffee maker, hairdryer, and ergonomic workspace in every room.

Dining Options for Every Occasion

Indulge in a culinary journey at Mosaic, a multi-cuisine restaurant, or elevate your dining experience at the rooftop Evviva Sky Lounge with a panoramic city view. Whether it's a romantic dinner or a business meeting, our dining options cater to all occasions.

Convenient Location and Services

Located near Koregaon Park, our hotel is in close proximity to transportation hubs and key attractions like Babasaheb Ambedkar Museum and Aga Khan Palace. Enjoy free on-site parking, 24-hour room service, and laundry facilities for a hassle-free stay.

Experience luxury and convenience at Crowne Plaza Pune City Centre - book your stay now!

Important information:

Please note that hotel’s partial lobby area and coffee shop is going under renovation, and we would like to keep our guests informed in advance while they book our hotel to avoid any surprises at check in. The rooms and any other facilities are not impacted by this renovation.
Renovation work is done from 7am to 7pm daily. The lobby & Coffee Shop are under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNQ

Location

Guest Reviews

7.3
Based on 1199 reviews
Cleanliness: 3
Service: 8
Location: 9.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 9
Overall Experience: 6.9
B
biradhraj b • couple • in
6
PASSABLE IN TERMS OF VALUE
Pros:

GULLABLE

Cons:

ALMOST EVERY EXCEPT FOOD

2026-09-09 • via Nuitee
T
Tanvi • solo_traveller • in
8
2026-09-07 • via Nuitee
V
Vaishali • solo_traveller • in
8
2026-09-06 • via Nuitee
S
Shankar • solo_traveller • in
4
2026-09-05 • via Nuitee
M
Made • couple • id
8
Overal stay was good, things need to be improved on breakfast menu selection to provide more selections on international
Pros:

The location was great, staff were wonderful

Cons:

Property need to be renovated in some part. The wooden floor at the room 126 need to be fix.

2026-09-05 • via Nuitee
L
Leena • couple • in
6
Overall Okish
Pros:

I liked the breakfast there. The staff were very cooperative

Cons:

The property is very old and need hell lot of maintenancez everything is broken there

2026-09-03 • via Nuitee
S
sanghvi • solo_traveller • in
8
2026-08-29 • via Nuitee
H
Hiren Ranchhodbhai • couple • in
10
Excellent stay
Pros:

Room

Cons:

Not applicable

2026-08-24 • via Nuitee
R
RAVI SHANKAR • solo_traveller • in
7
Need training to be more welcoming towards guests
Pros:

Breakfast was good

Cons:

Front desk team

2026-08-24 • via Nuitee
أحمد الزعابي • solo_traveller • om
10
2026-08-24 • via Nuitee
R
Rajini • solo_traveller • in
8
2026-08-22 • via Nuitee
S
sahaj • solo_traveller • in
10
2026-08-22 • via Nuitee
V
Varghese • solo_traveller • be
8
2026-08-21 • via Nuitee
H
Hafiz • couple • in
9
2026-08-17 • via Nuitee
N
Naqi • solo_traveller • in
10
2026-08-17 • via Nuitee
R
Rakesh • solo_traveller • in
9
2026-08-17 • via Nuitee
R
Rakesh • couple • in
8
2026-08-17 • via Nuitee
T
Thyagarajan • solo_traveller • in
10
My wife was extremely thrilled and satisfied with ambience, service in restaurant and staff going out of the way to make
Pros:

Good vibes

2026-08-16 • via Nuitee
A
Anu • family_with_children • in
7
Pros:

i loved the food at the restaurant Mosaic. it was exceptionally good.

Cons:

the room needs a little maintenance. the flooring was chipped at some places , the washbasin was getting clogged.

2026-08-13 • via Nuitee
J
Jitendra • couple • in
9
2026-08-12 • via Nuitee