Crowne Plaza Pune City Centre by IHG

Hotels
•
IHG
7.8 (898 reviews)
C.T.S. No. 37 & 37/1, Bund Garden Road, Next to Jehangir Hospital, Pune, Maharashtra, 411001 , Pune , IN
91-20-6724 8181

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Express check-out
Nightclub
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Polite staff
Good food
Cons:
Cleanliness issues
Overpriced
Lack of amenities

Categories

Cleanliness
6.95
Consistent complaints about room smell and cleanliness issues.
Service
8.95
Mixed reviews but some staff were noted as polite and helpful.
Location
8.95
Location praised in multiple reviews.
Room Quality
7.45
Room conditions were variable; some issues reported.
Amenities
6.95
Reported lack of amenities and some room issues.
Value for Money
6.95
Many reviews indicate the hotel is overpriced.
Food and Beverage
7.95
Food received some positive comments, but options were limited.
Overall Experience
8.25
Overall a decent stay but with several notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:33

Property Description

Discover the ultimate getaway at Crowne Plaza Pune City Centre by IHG, where elegance meets comfort in the heart of Pune.

Luxury Spa Experience: Unwind at our full-service spa, indulging in rejuvenating massages, body treatments, and luxurious facials that will leave you feeling refreshed and renewed.

Culinary Delights: Savor exquisite dining at our renowned restaurant, MOSAIC - ALL DAY DINING, or opt for a cozy night in with 24-hour room service. The complimentary guest reception daily adds a perfect touch for mingling with fellow travelers.

Health and Wellness: Enjoy access to our 24-hour health club, a stunning outdoor pool, and a vibrant nightclub, ensuring entertainment and fitness are easily part of your stay.

Ready for a remarkable experience? Book your stay today!

Important information:

  • Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNQ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 898 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 6.95
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 8.25
A
Adhiraj • couple • ng
9
2026-04-10 • via Nuitee
K
Karthik • couple • in
7
2026-04-09 • via Nuitee
A
Aditya • couple • in
1
Unsafe and unacceptable due to serious staff misconduct.
Pros:

The room itself and basic facilities were standard, but the overall experience was overshadowed by serious issues with staff conduct.

Cons:

Extremely disturbing experience with staff behavior. There were instances of harassment, intimidation, and inappropriate conduct towards me and my friends. The staff created a hostile and unsafe environment, which is completely unacceptable for a property under InterContinental Hotels Group.
Despite raising concerns, the situation was not handled professionally, and there was no sense of accountability. This is not a service issue it is a serious misconduct and guest safety issue.

2026-04-01 • via Nuitee
A
Aditya • couple • in
1
A very unpleasant stay made worse by unprofessional staff conduct and poor management handling.
Pros:

The property itself has a decent exterior and the brand sets a certain expectation, but the stay was overshadowed by serious issues with staff conduct and management handling.

Cons:

My experience at this property was extremely disappointing. I had serious concerns with the conduct of staff member Ansari and the way the situation was handled by duty manager Manan Mohan Jandyal. Their behavior came across as unprofessional, hostile, and completely inappropriate for a hotel operating under the Crowne Plaza and IHG brand.

What made this worse was not just the incident itself, but the lack of professionalism and accountability in how it was handled. Instead of making guests feel respected and safe, the experience became stressful and deeply unpleasant. This was far beyond a minor service issue and reflected very poorly on the standards of the property.

2026-04-01 • via Nuitee
A
Aditya • couple • in
1
A deeply unpleasant stay made worse by unacceptable staff behavior.
Pros:

The physical property looks decent at first, but any positives were completely overshadowed by how badly the stay was handled by staff.

Cons:

This stay was deeply disappointing and disturbing. Over the course of my time here, staff behavior was not just unprofessional but actively hostile. There were serious issues involving intimidation, abusive behavior, and conduct that made me and the people with me feel uncomfortable and unsafe. What makes it worse is that this did not feel like one isolated misunderstanding. The overall handling of the situation reflected a complete lack of professionalism, accountability, and basic respect for guests.

For a hotel operating under the IHG and Crowne Plaza name, this was shocking. Guests should never have to deal with this kind of environment. This was not a minor service lapse or a small inconvenience. It was a serious failure in staff conduct and guest treatment, and it left a very negative impression of the property.

2026-04-01 • via Nuitee
R
Rezaei • couple • in
8
2026-03-30 • via Nuitee
B
Biswajit • family_with_children • in
9
Pros:

The catering staff were excellent, specially the manager & second in command.

Cons:

No complimentary lounge access was there.

2026-03-30 • via Nuitee
A
Animesh • solo_traveller • in
7
Good stay in a great location
Pros:

Great location, wonderfull staff, smooth check-in and check-out process

Cons:

Housekeeping didn't clean the room in 2 days including providing fresh water bottles etc, kettle for hot coffee didn't work etc

2026-03-27 • via Nuitee
M
Mr.Sachin • family_with_children • in
8
Good n decent satisfactory
Pros:

Location is absolutely convenient...staff very friendly.

Cons:

Outdoor area is very congested

2026-03-27 • via Nuitee
M
Marathe • family_with_children • in
6
Pros:

Staff approach, cleanliness., location

Cons:

The breakfast spread was limited, and needed maintenance of the room, also house keeping staff needed to take care of things in place before handing over the room. No towels given I have to ask for it. Also your check in timings are too late. The next morning from 11 am staff is behind of vacant the room on time. Check in time can be 2 pm rather 3 pm rest all okay

2026-03-20 • via Nuitee
J
Jayadeep • couple • in
6
Accessible but not high quality
Pros:

Location, good breakfast and very helpful staff

Cons:

Initially got a room which was very dirty. The staff would helpful to provide an alternate room.
The bathrooms don't have exhaust fans.

2026-03-20 • via Nuitee
R
Raj • solo_traveller • gb
10
2026-03-18 • via Nuitee
H
Harvi • family_with_children • sg
7
Pros:

Friendly staff at the restaurant and bar.

Cons:

Housekeeping needs to improve as the room did not have towels on check-in. Had to ask multiple times before the towels arrived.

2026-03-14 • via Nuitee
S
sampagar • solo_traveller • in
8
Nice
Cons:

Combooard was yellowish

2026-03-13 • via Nuitee
A
Ashutosh • solo_traveller • in
9
2026-03-12 • via Nuitee
M
Michelle Hui Min • family_with_children • my
8
Short business stay
Pros:

Staff was very welcoming, food was delicious, room was comfy.

Cons:

Room cleanliness can be improved.
Room lighting can be increased.

2026-03-10 • via Nuitee
H
Harjit • couple • in
9
2026-03-07 • via Nuitee
A
Anil • solo_traveller • in
1
2026-03-07 • via Nuitee
R
Ritu • solo_traveller • in
7
2026-03-06 • via Nuitee
P
P • solo_traveller • in
5
2026-03-06 • via Nuitee