Hotel Hague Center

Le veilleur pas présent la nuit alors qu on avait perdu notre carte pour rentrer.

Douche putje verstopt en doucheslang gebroken

Rien

For the duration of our entire stay, the AC unit was dripping water. Despite reporting this issue, it was never addressed or repaired. To make matters worse, the temperature control failed entirely for our last two nights, leaving our room uncomfortably hot and making it very difficult for us to sleep.

​I truly hope management addresses these maintenance concerns, as the high level of service from the staff deserves to be matched by a properly maintained facility.

At sengen gar små dotter, som gjør det litt ukomfortabelt å sove

there is no breakfast.

Hoe smerig alles was en outdated. Gratis zou ik hier niet eens heen willen. Echt een smerige boel. Vanaf het moment dat ik binnen kwam lopen dacht ik slechte boel. Vlekken overal! Op de muren, het bed, het plafond. Schimmel in t koelkastje. Heb nog zoveel meer foto’s.

Vieze kamer, schimmel in de.douche, geen 3.bedden enkel een 2persoonsbed en een vieze slaapbank. Douche die slecht tot niet doorloopt. Ga zo maar door. Echt slecht

Ontbijt ontbrak

De airco deed het niet, het water in de douche liep slecht weg (ves!), kamer nogal klein, kleine kussentjes, en geen extra, maar 1 stoel, had liever 2 aparte dekbedden gehad.

The room does not have a window. And this rases a lot of questions related to your health and safety conditions. The room is pitch black once the light is off. There is no escape routes in case of any emergency such as fire or any other crises. The primary question is why Booking.com has a partnership with such hotels and upholds the terms and conditions placed by this hotel and offers this hotel to millions of its clients. The management refused to change the room to the one with window. I asked the hotel staff many times on a daily basis to look into the issue and let me move in to another room. However, there were nothing they could do since the manager, who supposedly was on a vacation, rejected the plea. Nevertheless, the hotel staff were ready to change my room if had paid extra EUR 200+ for a similar room with a window. They called it an "UPGRADE". My main questions is since when the window became an subject for an UPGRADE and spiculation? I am sorry to write/mention it but the prison cells have windows. It is our (guests) fundamental rights to have facilities with basic amenities that include window/s. They hotel staff kept reminding that so called "No window" message was in the options offered. People most of the time are busy before the travel and may not pay attention to such things. And expecting the the hotel you are paying a considerable amount of money will not have a window. According the staff they had issues with people who were claustrophobic and had to rush out of the room and ask for another one. So, the hotel provided rooms with windows and demanded extra payment for such favor emphasizing that this was an "UPGRADE". What a hypocrisy! I would understand it if the room rate was inferior or I had to stay only one night as an emergency. The worse this is that I could not check out and move in to another hotel because the would charge the whole amount anyway.
I felt if a was a hostage of this hotel.