Harrow Lodge Hotel

The size of the room it was only the size of a single room not what was advertised.The size of the bed, it was advertised as a large double what we got was a standard double. The poor water preasure flushing the toilet was not good, the shower was not very good and very small. The room was so small we only had one chair in it,had it not had the balcony we could not have stayed there.

I have many complaints regarding my recent four-day stay, during which I experienced repeated and unacceptable failures in room maintenance, housekeeping, basic provision of supplies, and after-hours access arrangements.
On check-in, the room lights were not working. A member of the maintenance team replaced the ceiling bulb but was unable to repair the bedside light. I was informed that an electrician would be required to address a fault in the wall; however, no further action was taken during the four days of my stay.
The housekeeping arrangements were also unsatisfactory. At 10:45 the following morning, I asked for the room to be cleaned, but was told that housekeeping finished at 11:00 and that, if the room was not cleaned by then, it would have to wait until the next day. I was also told to leave my key at reception if I wanted the room cleaned, because the hotel had only one key for the room.
Basic toiletries were not replenished at any point during my stay. One packet of shampoo and a small bar of soap were provided on the first day, but no further supplies were made available over the following four days. Consequently, I had to purchase shampoo and soap from a local supermarket.
The one-key arrangement subsequently caused a serious access issue. On Wednesday morning, I left the key at reception for housekeeping and was away from the hotel for the day. At 21:20, I telephoned the hotel to ask how I could collect the key on my return. Although the recorded message stated that office hours were 08:00 to 22:00, staff had already left by that time.
When I returned to the hotel, I was unable to enter through the main door because it required a code, which was attached to the key fob I no longer had. I was only able to enter because another guest outside provided the code. I then went to the bar area where the keys were kept, but the doors were locked. No emergency contact numbers were displayed anywhere in the building. Why do they have only one set of keys.

I stayed in single room with street/neighbour house view. It was clean although a smell of old plumbing system was noticeable.

Leaving

We run out of washing soap

Ventilation .

The incredibly tiny bathroom

the The heat in the bedroom was unbearable, couldn't sleep. there weren't any fans that make any difference even though I understand we're having a heatwave and everyone is struggling. it's still made for a very uncomfortable night. didn't like the fact that there wasn't a lounge. if you wanted to be comfortable, you had to sit in. what was they called? the lounge which was a breakfast room, dining room and everything all together wasn't happy with that. they had a terrace outside which was good but again no comfortable chairs to relax in, it could be improved but will have to wait and see in the end. at least they tried their best

Very noisy in rooms from nearby rooms and corridor. Very hot in room on hot day. No air conditioning in room.

En suite very small, electric shower very erratic and shower cubicle extremely small. no space for toiletries. Toiletries provided very basic.
Limited menu for lunch and dinner with early finish time.
Should have been warned about steep climb from beach if the lift is not working.

Some areas are dated, booking.com had incorrect photos, breakfast was ok