Horizon Hotel

Hotels
8.5 (2409 reviews)
Jalan Pantai, Locked Bag 2084 , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Variety of breakfast options
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.71
The bed frame area could have been cleaner and there was a foul toilet odour in one room.
Service
8.18
Mixed feedback; some staff were helpful while others, especially the male manager, were not friendly.
Location
9.22
Excellent location near tourist attractions and restaurants, with easy access to public transport.
Room Quality
8.67
Rooms were described as spacious, comfortable, and clean.
Amenities
8.7
Provided amenities like an iron and ironing board were appreciated; however, some maintenance is needed.
Value for Money
9.16
The hotel offers good value for the price, especially given the location and amenities.
Food and Beverage
7.71
Breakfast had great options, but service was inconsistent; some delays noted.
Overall Experience
8.68
Despite some issues, the overall stay was enjoyable and the positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Enjoy elegant and air-conditioned guest rooms with flat-screen satellite TV and minibar, offering beautiful views of the sea or city.

Dining Options
Indulge in a daily buffet breakfast at Deco Cafe & Grill, savor Malaysian specialties at The Asian Restaurant, or grab pastries and coffee at Pastria.

Convenient Amenities
Take advantage of the outdoor swimming pool, gym, and helpful 24-hour reception for car rentals and tour assistance.

Book now to experience the luxury and convenience at Horizon Hotel in Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. There is minor renovation work on level 5. Guests may experience light disturbances. The property apologizes for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 5 per hour.

Location

Guest Reviews

8.5
Based on 2409 reviews
Cleanliness: 7.71
Service: 8.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 8.68
H
Harlina • solo_traveller • my
9
2026-05-23 • via Nuitee
M
Monika • solo_traveller • de
8
Pros:

Piscina e gym

Cons:

Il.mangiare, poca scelta

2026-05-23 • via Nuitee
C
cedric • solo_traveller • be
10
Pros:

Localisation parfaite.
Très bon rapport qualité prix

2026-05-23 • via Nuitee
S
Sonja • solo_traveller • de
9
Pros:

Gute, zentrale Lage und freundliche Personal. Frühstück war gut bis auf den Kaffee.

Cons:

Schlechter Kaffee

2026-05-22 • via Nuitee
A
Ahmad Kamimi • solo_traveller • my
10
2026-05-21 • via Nuitee
C
cedric • solo_traveller • be
10
Pros:

Bon rapport qualité prix.
Localisation parfaite.
Près de tous les centres d'intérêt de kota kinabalu et à proximité du port.

2026-05-21 • via Nuitee
C
Chin Koon • couple • my
9
Great location and nice stay here
Pros:

The hotel is very close to Gaya Street and also near the jetty to the seaside islands. The breakfast is yummy and staff is friendly, hotel also provide free parking

Cons:

Our room type can’t add extra bed , because we have 3 people

2026-05-20 • via Nuitee
L
Leong • solo_traveller • my
10
Excellent location, facilities and service!
Pros:

Best location in KK!

2026-05-20 • via Nuitee
C
Chin Koon • extended_group • my
9
Good location to explore Gaya street
Pros:

Great location in Gaya street, staff is friendly , price is valuable, have many shop and restaurant nearby

Cons:

Nothing

2026-05-20 • via Nuitee
M
michelle • couple • nl
7
Prima locatie, hotel ok.
Pros:

Prima locatie van het hotel, op loopafstand van de waterfront. Kamer was ook helemaal prima met lekkere bedden en goeie douche. Personeel ook vriendelijk. Weinig op aan te merken.

Cons:

Ik vond het zwembad tegenvallen. Ziet er op de foto mooi uit, maar je kunt er niet lekker relaxen, geen ruimte en het ligt de hele tijd pal in de zon. Ik had een dagje zwembad ingepland, maar ben toch maar weer naar het eilandje gegaan wat echt veel leuker is. Ook het ontbijt vond ik niet heel bijzonder tenzij je van aziatisch ontbijt houdt. Ik miste de yoghurt. Maar goed geen ramp hoor.

2026-05-20 • via Nuitee
J
Jay • couple • us
8
Short and sweet. The fish market was an 11 on the 1-5 scale. Beyond impressive
Pros:

Location

2026-05-19 • via Nuitee
C
Corné • couple • nl
7
Prima voor een verblijf in Kota Kinabalu
Pros:

Dit is een prima hotel voor een bezoek aan Kota Kinabalu, goeie locatie, restaurants, shopping Malls op loopafstand.
Ontbijt is prima, er is een zwembad. Personeel supervriendelijk.
Locatie dicht bij een evt. ophaal locatie voor activiteiten.

Cons:

De bedden waren erg hard, er zijn maar 2 ligbedjes bij het zwembad.
Je krijgt maar 2 handdoeken, alleen bad handdoeken.
Geen reserve wc-rol in de kamer aanwezig.

2026-05-18 • via Nuitee
Ахадов • solo_traveller • tj
9
2026-05-18 • via Nuitee
S
Song chien • solo_traveller • my
10
2026-05-17 • via Nuitee
M
Martijn • couple • nl
10
2026-05-17 • via Nuitee
D
Dayangku Norizah • couple • my
10
2026-05-16 • via Nuitee
O
Omar • solo_traveller • sg
7
2026-05-15 • via Nuitee
G
Georgina • solo_traveller • au
9
Highly recommend
Pros:

- The room was comfortable

- The housekeeping staff member was always helpful and had a smile on his face.

- The location was fantastic, within walking distance to so many great eateries, attractions 2 shopping centres and laundrette facilities.

Cons:

Nothing really although there are minor things that could have made the experience better for example:

- offering help when patrons are departing and you can clearly see they have a lot of luggage.

- staff having a more pleasant expression when they are serving around the front reception area. I don't expect people to be super smiley but a grumpy expression does not make a good impression.

2026-05-13 • via Nuitee
E
Erul Reza • family_with_children • my
10
2026-05-12 • via Nuitee
H
Helen • solo_traveller • au
8
Pros:

Great location and views from room. Recently renovated room, new towels, sheets etc.

Cons:

Breakfast was OK, but it caters to Asian clientele, which is probably 80% of it's guests. Still plenty to eat and a little variety, so not really a complaint.

2026-05-12 • via Nuitee