Horizon Hotel

Hotels
8.5 (2474 reviews)
Jalan Pantai, Locked Bag 2084 , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Variety of breakfast options
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.71
The bed frame area could have been cleaner and there was a foul toilet odour in one room.
Service
8.18
Mixed feedback; some staff were helpful while others, especially the male manager, were not friendly.
Location
9.22
Excellent location near tourist attractions and restaurants, with easy access to public transport.
Room Quality
8.67
Rooms were described as spacious, comfortable, and clean.
Amenities
8.7
Provided amenities like an iron and ironing board were appreciated; however, some maintenance is needed.
Value for Money
9.16
The hotel offers good value for the price, especially given the location and amenities.
Food and Beverage
7.71
Breakfast had great options, but service was inconsistent; some delays noted.
Overall Experience
8.68
Despite some issues, the overall stay was enjoyable and the positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Enjoy elegant and air-conditioned guest rooms with flat-screen satellite TV and minibar, offering beautiful views of the sea or city.

Dining Options
Indulge in a daily buffet breakfast at Deco Cafe & Grill, savor Malaysian specialties at The Asian Restaurant, or grab pastries and coffee at Pastria.

Convenient Amenities
Take advantage of the outdoor swimming pool, gym, and helpful 24-hour reception for car rentals and tour assistance.

Book now to experience the luxury and convenience at Horizon Hotel in Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. There is minor renovation work on level 5. Guests may experience light disturbances. The property apologizes for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 5 per hour.

Location

Guest Reviews

8.5
Based on 2474 reviews
Cleanliness: 7.71
Service: 8.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 8.68
M
Martina • solo_traveller • au
10
Pros:

Central location, fabulous staff, good food.

2026-07-04 • via Nuitee
Z
Zuriana • couple • bn
10
Awesome!
Pros:

My kids love the swimming pool n definitely the bathtub.. enjoy the breakfast n its walking distance to the gaya street (choose weekend! Friday n Saturday - night market, variety of good food. Sunday - Gaya street sunday market start in the morning). Parking - Rm5 per entry. I received yummiest cake fr my belated birthday.

Cons:

-

2026-07-03 • via Nuitee
E
Ellen • couple • gb
9
Pros:

Gorgeous breakfast and lovely well chosen toiletries
Pool was wonderful

2026-07-03 • via Nuitee
F
Frank • couple • us
8
Great hotel but breakfast a disappointment.
Pros:

Perfect location, quiet with a great view of the water from the 12th floor.
Good food from the cafe downstairs.

Cons:

The breakfast had a wide variety of foods but the only coffee available was from a Nescafé machine with just 3 choices: black coffee, black tea and salted caramel latte. The black coffee was instant coffee and was bitter. I wouldn’t have considered trying black tea from a machine. The salted caramel latte was so sweet that I found it to be undrinkable.
Also the cold cereal offerings were basically sugar and chocolate junk food.
For a top notch hotel I think it’s shameful that they didn’t have an espresso machine or at least have brewed coffee; and didn’t offer a healthier cold cereal like muesli or granola.

2026-07-03 • via Nuitee
M
Masahiro • solo_traveller • jp
8
便利！！
Pros:

ガヤストリートに近く、大体のものが徒歩圏内にあります。
朝食も美味しいです。
海側の部屋は夕焼けがキレイです。

Cons:

プールは期待しない方がいいです。
椅子に数が少ないです。

2026-07-02 • via Nuitee
H
Heike • solo_traveller • hu
9
Strong recommendation for this hotel category
Pros:

Excellent location, good value for the money, the pool. Friendliness of the staff.

Cons:

Nothing.

2026-07-02 • via Nuitee
P
Patricia • couple • ch
10
2026-07-02 • via Nuitee
M
Mohamed Fairudeen • couple • my
9
im satisfied
Pros:

overall im satisfied ..

Cons:

for me, personally... the pillow is overly sof

2026-07-02 • via Nuitee
A
Asmirol • couple • my
8
2026-07-02 • via Nuitee
W
WeiHsin • couple • tw
8
Pros:

地點好，去哪邊都算很方便，服務人員也很迅速回應我們的需求

Cons:

感謝住宿方提供了海景房，景色真的很棒，但還是有些噪音，經反應後，住宿方很快安排換房間，非常感謝

2026-07-02 • via Nuitee
L
Lesley • solo_traveller • au
9
Fabulous, spacious, up to date room with a stunning view of the sea, affordable price in the centre of town with short w
Pros:

Lovely spacious room. Glorious view of the ocean & islands. Well equipped room.

Cons:

Mattress was a bit too firm for me.

2026-06-30 • via Nuitee
A
Afizal • solo_traveller • my
9
Pros:

Location

Cons:

Rate

2026-06-30 • via Nuitee
H
Hadi Mkz • solo_traveller • my
10
2026-06-28 • via Nuitee
J
Josh • couple • gb
9
2026-06-28 • via Nuitee
S
Sariah • solo_traveller • au
10
2026-06-28 • via Nuitee
L
Leow • family_with_children • my
8
Convenience and comfort in KK city centre
Pros:

The convenient location, the good breakfast spread, the polite and well-trained staff (including the duty manager), the fact that the room was well-equipped with everything (iron and ironing board, even a weighing scale!), my room on Level 13 (P) was clean, spacious and had such a beautiful expansive view of the sea!

Cons:

The hotel is a little dated, it also attracts hordes of certain tourist groups (I suppose because of its reasonable pricing). When we first checked in, we were shocked at the number of people standing around the small hotel lobby, it made it look like we were checking into a budget hotel. However, thank goodness, when we saw our room, it sort of made up for the initial shock. Our room on Level 13 (P) was quiet and peaceful at night.

2026-06-27 • via Nuitee
N
Nixon • solo_traveller • my
10
2026-06-26 • via Nuitee
V
Vance Joy • couple • my
10
Great i went for the Borneo Anthrohub concention there!
Pros:

It has nice view especially the seaview

Cons:

Nothing.

2026-06-26 • via Nuitee
S
SABAHSALLY • solo_traveller • tw
10
2026-06-25 • via Nuitee
P
PJsim • solo_traveller • my
7
Pros:

The bed is comfy

Cons:

The shower water pressure is low

2026-06-24 • via Nuitee