Horizon Hotel

Hotels
8.5 (2367 reviews)
Jalan Pantai, Locked Bag 2084 , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Variety of breakfast options
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
7.71
The bed frame area could have been cleaner and there was a foul toilet odour in one room.
Service
8.18
Mixed feedback; some staff were helpful while others, especially the male manager, were not friendly.
Location
9.22
Excellent location near tourist attractions and restaurants, with easy access to public transport.
Room Quality
8.67
Rooms were described as spacious, comfortable, and clean.
Amenities
8.7
Provided amenities like an iron and ironing board were appreciated; however, some maintenance is needed.
Value for Money
9.16
The hotel offers good value for the price, especially given the location and amenities.
Food and Beverage
7.71
Breakfast had great options, but service was inconsistent; some delays noted.
Overall Experience
8.68
Despite some issues, the overall stay was enjoyable and the positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:37

Property Description

Luxurious Accommodations
Enjoy elegant and air-conditioned guest rooms with flat-screen satellite TV and minibar, offering beautiful views of the sea or city.

Dining Options
Indulge in a daily buffet breakfast at Deco Cafe & Grill, savor Malaysian specialties at The Asian Restaurant, or grab pastries and coffee at Pastria.

Convenient Amenities
Take advantage of the outdoor swimming pool, gym, and helpful 24-hour reception for car rentals and tour assistance.

Book now to experience the luxury and convenience at Horizon Hotel in Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. There is minor renovation work on level 5. Guests may experience light disturbances. The property apologizes for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for MYR 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs MYR 5 per hour.

Location

Guest Reviews

8.5
Based on 2367 reviews
Cleanliness: 7.71
Service: 8.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 7.71
Overall Experience: 8.68
D
David • solo_traveller • gb
8
2026-04-30 • via Nuitee
D
David • solo_traveller • gb
9
Centrally located with cool views
Pros:

Central location. Spacious room. Strong AC, great view of the offshore islands.

Cons:

Very poor TV selection and poor image quality. No TV news other than Bloomberg. Lack of vacuuming of carpet. Pool only had two chairs.

2026-04-30 • via Nuitee
J
jun • solo_traveller • jp
8
ロケーションの良い高級ホテル
Pros:

レストランスタッフが対応良かった。

Cons:

USB口はあったが、電気は取れなかった。

2026-04-30 • via Nuitee
A
Akimkim • solo_traveller • my
10
Pros:

Sarapan sedap

Cons:

Lampu bilik tidak terang

2026-04-29 • via Nuitee
Y
young gil • solo_traveller • kr
7
2026-04-29 • via Nuitee
C
Clare • couple • gb
9
Great hotel
Pros:

Good location for markets and walkable (15 mins)to jetty for the islands - great pool and gym - rooms large and very comfortable - staff very nice

Cons:

A bit soulless as a city hotel but everything very nice 😊

2026-04-28 • via Nuitee
H
Hugo • couple • nl
8
Goed hotel
Pros:

Mooie kamer. Goede badkamer.

Cons:

Zwembad ziet er op plaatjes gezelliger uit.
Mensen beneden in restaurant chagrijnig.

2026-04-28 • via Nuitee
N
nurfaizura • couple • my
10
2026-04-26 • via Nuitee
M
Marie Louise • extended_group • nl
9
Heerlijk genoten
Pros:

Heel vriendelijk personeel. Mooie kamer. Een mooi zwembad boven op het dak.
Goede sportfaciliteiten. Het hotel ligt midden in het centrum, alles is dichtbij.

Cons:

niets

2026-04-26 • via Nuitee
A
Azeyiana Binti • couple • my
10
Overall still my favourite hotel.
Pros:

Located at city centre. Just a few steps to gaya street, convinient store, restaurants and shops. Hotel lobby to lift smells good.

Cons:

I think room need a new furniture.

2026-04-25 • via Nuitee
P
Pun • extended_group • my
3
2026-04-25 • via Nuitee
S
Shazmizam • family_with_children • my
10
2026-04-24 • via Nuitee
D
Delphine • solo_traveller • fr
9
2026-04-24 • via Nuitee
D
DIAO • family_with_children • cn
10
2026-04-24 • via Nuitee
P
Pamela Williams • solo_traveller • au
6
Pros:

location

Cons:

value for money

2026-04-22 • via Nuitee
G
GIUSEPPE • solo_traveller • it
10
Pros:

Swimming pool , big room

2026-04-22 • via Nuitee
S
Sanne • couple • nl
8
Prima
Pros:

Hotel ligt in een prima buurt op loopafstand van de jetty en restaurantjes.
Ontbijt is uitgebreid. Je kunt zelfs om yoghurt vragen.

Cons:

We werden wakker gemaakt door de schoonmaakster. Die vervolgens ook nog eens de receptie liet bellen.
Maar 2 ligbedjes bij het zwembad, voor een hotel met zoveel kamers is dat weinig.

2026-04-22 • via Nuitee
R
Raknawati • couple • my
10
2026-04-21 • via Nuitee
E
Emily • couple • gb
8
Great hotel in good location
Pros:

The hotel was airy and clean, in a great location walkable to everything we wanted. The gym was good and well equipped, and the pool was lovely although always busy.
Rooms were spacious and regularly cleaned and replenished.

Cons:

Nothing

2026-04-20 • via Nuitee
G
GIUSEPPE • solo_traveller • it
10
Pros:

Accoglienza , piscina

2026-04-20 • via Nuitee