Dolphin Hotel

Hotels
Eviivo
7.4 (50 reviews)
High Street, Wincanton, England, BA9 9JF , Wincanton , GB

Facilities

Birdwatching nearby
Free WiFi
Breakfast available (surcharge)
Multilingual staff
Mountain biking nearby
Smoke-free property
Free self parking
Rock climbing nearby
Birdwatching nearby
Banquet hall
See all facilities

Review Highlights

Pros:
Breakfast quality
Friendly and helpful staff
Good location
Comfortable beds
Clean rooms
Cons:
Noisy environments
Rooms in need of updating
Issues with cleanliness
Lack of certain amenities
Problems with room temperature

Categories

Cleanliness
6.5
While there are reports of clean rooms, multiple mentions of rooms lacking cleanliness impacted the score negatively.
Service
8.5
Service received high praise for friendliness and helpfulness, though not without a few negligible complaints.
Location
8.2
The hotel's location is frequently mentioned as good or excellent, suggesting convenience for guests.
Room Quality
6.8
Mixed feedback on rooms, with some expressing satisfaction but others noting issues with noise, maintenance, and quality.
Amenities
7
While some guests appreciated the amenities, particularly the breakfast, there were remarks about the lack of certain facilities.
Value for Money
7.6
Many guests found value for money due to location and service, but some dissatisfaction was expressed regarding room issues.
Food and Beverage
8.3
A strong point for the hotel with compliments for breakfast and restaurant food, though some desired greater variety and temperature improvements.
Overall Experience
7.5
Generally, guests had a positive experience, indicated by repeat visits and intention to return, but some had distinct negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 17:34

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, banquet hall, and a vending machine.

Dining and Drinks: Satisfy your taste buds at the on-site restaurant and unwind with a drink at the bar/lounge.

Featured Amenities: Benefit from multilingual staff, free onsite parking, and additional vending machines.

Book your stay at Dolphin Hotel now for a convenient and enjoyable experience in Wincanton!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, a banquet hall, and a vending machine.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.4
Based on 50 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.2
Room Quality: 6.8
Amenities: 7
Value for Money: 7.6
Food and Beverage: 8.3
Overall Experience: 7.5
A
Alan
4
Wincanton
Pros:

The room was very damp.
Mould in the shower and over the walls in the bathroom.
It was a pub so noise is expected but the music did get louder as the evening went on so unable to hear the TV.
Kitchen area for getting coffee and toast was very dirty although the breakfast was nice.

2024-09-30 via Nuitee
S
Sarah
10
Pros:

Great stay, staff are very friendly. Can be a bit noisy at pub closing time, but otherwise very a great hotel.

2024-07-16 via Nuitee
M
Mark family
10
Pros:

The staff was very friendly and helpful good comfy room

2024-07-02 via Nuitee
P
Philip partner
10
Pros:

very nice place

2024-05-20 via Nuitee
F
Fiona partner
10
Pros:

The rooms are very clean, staff friendly and welcoming

2024-04-21 via Nuitee
J
Justino
10
Great hotel
Pros:

Great little hot with olde world charm. Thursday is steak night with all the trimmings and a pint for £15, amazing value!! All perfece cooked. Probably the best steak I have had! Nice range of ales and great service.

2024-03-21 via Nuitee
H
Hayley
6
Pros:

Stop over for long journey home from Cornwall, stayed in a family room - 1 adult & 2 kids but given 1single & 1double. Was ok but not ideal. Room was dusty & in need of good clean under beds & behind furniture, hanging cobwebs. The shower door was hanging off although could still use. Decor very drab which added to dated feel of the room. Whilst the beds were comfy the pillows were flat. Lots of tea & coffee supplied, great tv with choices for kids. Had an evening meal, food was great although had to move as from garden as the language from younger drinkers was a shocker and the kids felt v uncomfortable hearing it. Not really an issue with the owners but a local pub with a young crowd so something to be mindful of if travelling with kids. Overall we enjoyed our stay, owners were lovely as was the food, and ok value for money.

2023-06-05 via Nuitee
K
K
8
Good stay
Pros:

Friendly and helpful staff, and allowed us an early check in to the room early as we were going to a wedding. Room was rather small and only had a skylight, no "proper" window but we didn't spend much time in the room. Small shower room, but the shower itself was great. Good breakfast.

2023-03-14 via Nuitee
A
alison
10
Pros:

lovely place very friendly and helpful staff eould definitely recommend

2022-12-03 via Nuitee
D
David
8
Warm welcome
Pros:

Hotel staff couldn’t have been friendlier or more helpful

2022-09-08 via Nuitee
V
Verified traveler
8
Pros:

Room was a little small, but it was adequate for the first be night stay.
Generally clean but nothing too special.
Would go back.
Pub meal was excellent. We had the steak and can thoroughly recommend it!

2022-09-04 via Nuitee
S
Sam
2
Avoid
Pros:

Shower point blank did not even turn on in my room, pillows were basically empty pillow cases and the mattress so thin I could feel each individual slat of timber through the mattress, worst spent 65 pounds of my life.

2022-06-22 via Nuitee
G
Geraldine
10
Pros:

Lovely quaint old coaching inn, rooms where clean and tidy, staff very obliging, could of had a more varied evening menu, but wasn’t a problem.

2022-06-05 via Nuitee
I
I
8
Pros:

A comfortable place to stay, clean, tidy with friendly service and a good hearty breakfast

2022-04-27 via Nuitee
O
Oliver family
10
Pros:

Quirky old building, tho on good repair. Staff very friendly, engaging and helpful.
No hot water from the sink tap.

2022-03-26 via Nuitee
J
James
8
Pros:

Clean room, comfortable bed. Good breakfast.

2021-10-05 via Nuitee
G
G
10
Proper Hotel
Pros:

Great friendly staff. Very welcoming and nothing too much trouble. Good wholesome food at a very reasonable price.
Good wi-fi easy parking outside after 5pm

2021-05-21 via Nuitee
D
David partner
8
Pros:

Great welcome, staff very friendly large comfortable room, nice and clean. Pub wasn’t doing food on Sunday.evening but said we could get a takeaway and eat in the pub. Although we eat at the Nog Inn just down the road. The breakfast the next morning was superb

2020-10-08 via Nuitee
M
Mark
8
Just a good basic stay, with tasty pub food
Pros:

Very clean, tidy & well presented room. The bathroom maybe a little bit dated, but clean and everything worked well. Lots of hot water, which is always a great thing! The pub areas are well-used and busy, a typical busy pub atmosphere. The food is hearty, well prepared and tasty, and the beer well-kept. Excellent buffet breakfast with delicious bacon, sausages and choice of healthier options if you preferred. The staff, I couldn't praise enough for their friendly helpfulness. The Dolphin isn't the most modern, or the best equipped hotel, but it is clean, friendly and offers good food. I enjoyed my stay very much and will definitely stay again if I'm in the area.

2020-03-16 via Nuitee
V
Verified traveler family
10
Pros:

Lovely old inn with friendly staff and good food. Comfortable beds and breakfast was really good, nothing was too much trouble. We will definitely visit and stay again.

2019-12-16 via Nuitee