The New Alexandra Hotel

Hotels
7.5 (2213 reviews)
11 Clonmel Street , Llandudno , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Cleanliness issues
Stairs

Categories

Cleanliness
6.75
Several reviews mentioned cleanliness issues, including rooms not cleaned properly.
Service
7.75
Staff were described as friendly and accommodating in multiple reviews.
Location
8.75
Many reviews highlighted the excellent location, being close to town center and the promenade.
Room Quality
7.75
Rooms were generally described as clean and comfortable, with nice decor.
Amenities
6.75
Some complaints about stairs and plumbing noise, but a good range of basic amenities.
Value for Money
7.75
Guests found the hotel to be good value for the price paid.
Food and Beverage
7.75
Breakfast was praised, though some guests did not eat at the hotel.
Overall Experience
6.75
Overall sentiment was positive but marred by cleanliness issues in some rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:20

Property Description

Garden Oasis and Entertainment Hub

Step into tranquility at The New Alexandra Hotel, where a lush garden and a vibrant shared lounge await you. Enjoy the evening entertainment and connect with fellow travelers in the cozy bar.

Family-Friendly with Modern Comforts

With spacious family rooms and free WiFi throughout, this 3-star hotel ensures a comfortable stay for all guests. The sun terrace offers a perfect spot to unwind after a day of exploring the nearby beaches.

Convenient Location and Beach Access

Located just 200 meters from Llandudno North Shore Beach, and a short distance from Llandudno West Shore Beach, this hotel is a beach lover's paradise. Don't miss the chance to experience the best of Llandudno at The New Alexandra Hotel.

Important information:

Kindly note the hotel is not suitable for people with mobility impairment..

When traveling with pets, please note that an extra charge of £12 per pet, per night applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 15 pounds. A deposit is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 2213 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.75
Room Quality: 7.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 6.75
S
Samantha couple gb
10
Brilliant stay
Pros:

The hotel looked small from the outside, however going inside it was huge. It’s a shame there was no elevator and had to climb stairs for the room but the room made up for it. There was only 2 of us. The room was cheap, but it was huge. Plenty of space. Plenty of facilities. Very comfortable bed. We were thoroughly happy throughout our stay. Breakfast was cooked superbly. The staff were all lovely and friendly and very welcoming. It was nice to see such a lovely team. We will definitely be coming back and we will definitely be staying here again

2026-02-14 via Nuitee
J
Jill couple gb
10
Brilliant awaiting next visit
Pros:

Great location
Friendly staff
Clean and comfortable
Food great
Great prices

Cons:

Nothing

2026-02-12 via Nuitee
K
Ken family_with_children gb
8
Pros:

Lovely staff ,clean

2026-02-11 via Nuitee
K
Komuda family_with_children gb
7
2026-02-10 via Nuitee
G
Gardner solo_traveller gb
1
2026-02-10 via Nuitee
P
paul couple gb
6
2026-02-09 via Nuitee
S
Shaun solo_traveller gb
10
2026-02-09 via Nuitee
W
wood family_with_children gb
8
Pros:

Location.
Staff
Breakfast was excellent 👍

Cons:

Shower

2026-02-09 via Nuitee
B
Bruce couple gb
8
2026-02-09 via Nuitee
Z
Zoe family_with_children gb
8
2026-02-08 via Nuitee
D
Darlington family_with_children gb
7
Pros:

The staff

Cons:

The heating was not good

2026-01-30 via Nuitee
T
Terence solo_traveller gb
3
The not so New Alexander
Pros:

The location was good and the staff I dealt with were friendly

Cons:

The hotel is above a pub

The reception and kitchen which provides food for the pub are on the 1st floor so smell of kitchen cooking is throughout the corridors.

There were 65 stairs to climb to get to my room no 9

The room was ok, not so much the bathroom very dated.
Clock on wall not working hot water took 2 minutes to get hot. Sink taps need attention, toilet seat lose, kettle in room the element looked rusty & old water still left in kettle

Cracked bathroom floor tiles & what looked like mold on ceiling

Coming back to hotel on Saturday night around 9.30pm the only entrance is also the pub entrance so loads of people outside smoking

In a nutshell

Staff friendly
Good location
Cheap

Poor standard of decor & furnishings in rooms & hallways
En-suit bathroom poor.

Would not stay again

2026-01-29 via Nuitee
L
Lorraine couple gb
10
Outstanding
Pros:

Beautiful Hotel decor to a very high standard. Breakfast lovely and staff amazing. All in all a little gem of a hotel and will be staying here again.

Cons:

Nothing

2026-01-29 via Nuitee
W
Wei Lian solo_traveller my
8
2026-01-29 via Nuitee
S
Stephen solo_traveller gb
7
Cheap & cheerful.
2026-01-28 via Nuitee
A
Andrew solo_traveller gb
7
Thoroughly enjoyed the short stay. Landudno is wonderful and this hotel provided a good base at a very competitive rate.
Pros:

Excellent location and good value for money. Staff were helpful.

Cons:

Noisy party on the Saturday night however it is not unreasonable to expect such things if you book a room in a hotel with a bar and party room!

2026-01-26 via Nuitee
D
debbie couple gb
8
Overall a pleasant stay
Pros:

Great location friendly staff

Cons:

The shower had a lot of mould 😳

2026-01-26 via Nuitee
M
Mojo0174 couple gb
8
Okay stay
Pros:

Location was excellent. Staff were friendly. Room was reasonably sized. Good choice of food in restaurant downstairs.

Cons:

Our room was on the top floor so lots of stairs. No good if you have mobility issues. Water pressure from taps and shower was poor. Bathroom/shower were small. Room was cold even though radiator was on and there was a draft from the window.

2026-01-26 via Nuitee
C
chris solo_traveller gb
8
Nice relaxing stay in Llandudno
Pros:

Staff friendly room clean and tidy well presented would certainly stay here again,

Cons:

N/a

2026-01-26 via Nuitee
T
Teodor couple gb
10
Pros:

Was ok

Cons:

Bar only open till 10 pm and 9:30 She said bar îs closed we can tale drinks upstairs lol .If you not bothered to respect your clients because u too busy clients than dont bother .Maybe try to hire some proper bartenders not teens .The reception looked like a store with stuff eveywere .I am sute they can do better than that !

2026-01-25 via Nuitee