The New Alexandra Hotel

Hotels
7.5 (2357 reviews)
11 Clonmel Street , Llandudno , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Cleanliness issues
Stairs

Categories

Cleanliness
6.75
Several reviews mentioned cleanliness issues, including rooms not cleaned properly.
Service
7.75
Staff were described as friendly and accommodating in multiple reviews.
Location
8.75
Many reviews highlighted the excellent location, being close to town center and the promenade.
Room Quality
7.75
Rooms were generally described as clean and comfortable, with nice decor.
Amenities
6.75
Some complaints about stairs and plumbing noise, but a good range of basic amenities.
Value for Money
7.75
Guests found the hotel to be good value for the price paid.
Food and Beverage
7.75
Breakfast was praised, though some guests did not eat at the hotel.
Overall Experience
6.75
Overall sentiment was positive but marred by cleanliness issues in some rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:20

Property Description

Garden Oasis and Entertainment Hub

Step into tranquility at The New Alexandra Hotel, where a lush garden and a vibrant shared lounge await you. Enjoy the evening entertainment and connect with fellow travelers in the cozy bar.

Family-Friendly with Modern Comforts

With spacious family rooms and free WiFi throughout, this 3-star hotel ensures a comfortable stay for all guests. The sun terrace offers a perfect spot to unwind after a day of exploring the nearby beaches.

Convenient Location and Beach Access

Located just 200 meters from Llandudno North Shore Beach, and a short distance from Llandudno West Shore Beach, this hotel is a beach lover's paradise. Don't miss the chance to experience the best of Llandudno at The New Alexandra Hotel.

Important information:

Kindly note the hotel is not suitable for people with mobility impairment..

When traveling with pets, please note that an extra charge of £12 per pet, per night applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 15 pounds. A deposit is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 2357 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.75
Room Quality: 7.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 6.75
R
Riccio solo_traveller gb
8
Pros:

The staff were lovely after getting us in at short notice after we fled from Garden Fat 1 which was a horror house
The room was lovely and clean and spacious
The breakfast was very nice
Very close for all activities and sea front

Cons:

The stair we were in a top floor room no lift but would stay again and ask for a room on a lower floor
Again extremely grateful we got a room at such short notice after getting my granddaughters away from that horror house which was Garden flat 1,
They even advised to contact booking.com about the previous accommodation in regard to a refund but that is easier said than done booking.com

2026-05-30 via Nuitee
K
Kit Lok solo_traveller gb
9
Pros:

Spacious family room, most beds comfortable, great location, friendly staff

Cons:

There's plenty of room for another bed instead of the bunk bed which was super squeaky. Also, the water from the shower was either boiling hot or cold unfortunately.

2026-05-30 via Nuitee
S
Shulty84 family_with_children gb
1
2026-05-29 via Nuitee
L
Lydia family_with_children gb
4
Bedroom was good: I would not stay again.
Pros:

The bedroom was nice clean and comfortable for us. No toilet rolls in the bathroom. Had to ask twice. We had two tea bags. There should have been more.

Cons:

The entrance was nothing to be desired. There were two large bags of potatoes at the bottom of the stairs and at the front entrance. The bar area was very old looking and the front entrance was not very welcoming. The check in office was very unkempt but the gentleman who checked us in was very helpful and polite.

2026-05-29 via Nuitee
E
Elayne family_with_children gb
3
Outdated unkempt hotel, felt like 2-star (not 4-star as advertised
Cons:

Really old in dire need of refurbishment

2026-05-28 via Nuitee
J
Joan solo_traveller gb
5
Staff were amazing, went above and beyond
Pros:

Was checked in by Melissa who was exceptional! she was kept busy also serving at the bar, the two cleaning staff i encountered were also wonderful, nothing was too much trouble for anyone!

Cons:

Too many flights of stairs, and because it's an old building noise from upper rooms was a bit of a nuisance

2026-05-28 via Nuitee
S
Susan solo_traveller gb
8
Pros:

The location

Cons:

The 82 stairs we had to climb

2026-05-28 via Nuitee
S
Skye couple gb
8
2026-05-27 via Nuitee
W
William solo_traveller gb
7
Pros:

Location

Cons:

Had to wait at reception

2026-05-27 via Nuitee
P
Peter couple gb
7
2026-05-27 via Nuitee
R
Ramesh family_with_children gb
8
2026-05-26 via Nuitee
B
BUCHAN solo_traveller gb
9
Pros:

Great location and good value for money.

Cons:

Television didn't work.

2026-05-26 via Nuitee
L
Lappin couple gb
9
Pros:

Very clean room .friendly staff

2026-05-26 via Nuitee
D
Dr Mujadad couple gb
5
2026-05-25 via Nuitee
L
Lynsey solo_traveller gb
10
Love it
Pros:

Nice place to stay

2026-05-23 via Nuitee
O
Oleksandra couple pl
10
Beautiful city
Pros:

Very nice clean hotel room and very nice stuff

2026-05-21 via Nuitee
G
Gareth solo_traveller gb
9
Comfortable and great value
Pros:

Great location in town centre and just a 3 minute walk from the railway station. A superb room which was large, clean and comfortable.

Cons:

Entrance pretty inviting and a lot of stairs to reach my second floor room.

2026-05-21 via Nuitee
L
Libertylane solo_traveller gb
6
Pros:

The room and staff were very good and location is excellent so that was fine the shower was great it just wasn't fun to carry suitcases up 5 floors for old people

Cons:

The fact there is no lift nobody cleaned the room and no hairdryer that it says they have and not told it's in reception also I had accident so had to leave a day early but they didn't offer any rebate and the £12 a night for each dog i didn't have back which was paid separately

2026-05-21 via Nuitee
J
Joanne and Jason couple gb
8
2026-05-21 via Nuitee
L
Lynsey solo_traveller gb
10
Love staying here we always stay here when we’re up in Llandudno would recommend anyone to stay here
Pros:

Right in the heart of town and the staff are lovely

2026-05-21 via Nuitee