The New Alexandra Hotel

Hotels
7.5 (2239 reviews)
11 Clonmel Street , Llandudno , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Cleanliness issues
Stairs

Categories

Cleanliness
6.75
Several reviews mentioned cleanliness issues, including rooms not cleaned properly.
Service
7.75
Staff were described as friendly and accommodating in multiple reviews.
Location
8.75
Many reviews highlighted the excellent location, being close to town center and the promenade.
Room Quality
7.75
Rooms were generally described as clean and comfortable, with nice decor.
Amenities
6.75
Some complaints about stairs and plumbing noise, but a good range of basic amenities.
Value for Money
7.75
Guests found the hotel to be good value for the price paid.
Food and Beverage
7.75
Breakfast was praised, though some guests did not eat at the hotel.
Overall Experience
6.75
Overall sentiment was positive but marred by cleanliness issues in some rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:20

Property Description

Garden Oasis and Entertainment Hub

Step into tranquility at The New Alexandra Hotel, where a lush garden and a vibrant shared lounge await you. Enjoy the evening entertainment and connect with fellow travelers in the cozy bar.

Family-Friendly with Modern Comforts

With spacious family rooms and free WiFi throughout, this 3-star hotel ensures a comfortable stay for all guests. The sun terrace offers a perfect spot to unwind after a day of exploring the nearby beaches.

Convenient Location and Beach Access

Located just 200 meters from Llandudno North Shore Beach, and a short distance from Llandudno West Shore Beach, this hotel is a beach lover's paradise. Don't miss the chance to experience the best of Llandudno at The New Alexandra Hotel.

Important information:

Kindly note the hotel is not suitable for people with mobility impairment..

When traveling with pets, please note that an extra charge of £12 per pet, per night applies. Please note that a maximum of 2 pets is allowed. Please note that the property can only allow pets with a maximum weight of 15 pounds. A deposit is required.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 2239 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.75
Room Quality: 7.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 6.75
B
Beverley solo_traveller gb
10
Had fantastic time. Felt welcomed and that’s very important to me as I travel on my own. Keep up the great work and see
Pros:

Ideal for everything, a wee gem of a place. Warm welcoming staff from the minute I arrived. Fab food too. Will defo be back next year when down for the Welsh snooker open. Highly recommended and great prices too 👌

Cons:

Can’t really fault it , everything was to my satisfaction and liking.

2026-03-07 via Nuitee
P
Petch solo_traveller gb
10
Pros:

Helpful staff , good sized room , in town centre. Close to beach . Great stay

Cons:

Shower wouldn't stay warm but considering all the good points it really wasn't a big concern

2026-03-07 via Nuitee
A
Aiden family_with_children gb
7
2026-03-06 via Nuitee
L
Lisa solo_traveller gb
7
Pros:

The friendly breakfast staff as the lovely reception lady always very welcoming 🙏

Cons:

Pillows to hard 😀

2026-03-06 via Nuitee
J
Jeremy solo_traveller gb
8
2026-03-05 via Nuitee
T
thomas couple gb
6
Pros:

A very good price the room was small but very nice

Cons:

It's an older hotel the room was lovely but old windows, that were drafty.

2026-03-04 via Nuitee
P
Paul family_with_children ie
10
Pros:

Friendly staff. Very comfortable beds. Room well heated.

Cons:

No complaints from me.

2026-03-03 via Nuitee
R
Ruth couple gb
10
Cons:

Forgot2 get my dog 59£ deposit back b4 I left but assumed it can be done on card as paid4

2026-03-03 via Nuitee
M
Madgrani family_with_children gb
8
Friendly staff
Pros:

Friendly and helpful staff and a lovely room with a beautiful view. Really comfortable beds and quiet at night. Good location, just off the promenade. Very good value for money breakfast and very dog friendly.

2026-03-02 via Nuitee
D
Diane family_with_children gb
8
What a little gem of a place to stay
Pros:

The staff we're amazing 👏 so helpful and they did really spent time to to get to know you and made our family feel welcome.
I would give the breakfasts 10 out if 10 it really did set us up for the morning.
Our family room was very clean and spacious and had a table and 4 chairs in it, this came in really useful for the kids doing colouring etc, also for us to sit round and play board games.
I'm looking forward to going back at the next school holidays.

Cons:

It could do with a lick of paint and tidying up a bit, but that didn't mat, she's a very old buolding and not everything can be perfect.
Our bathroom was a bit dated and the bath was a bit of a struggle to get in because of the shower screen, at the end of the day you get in and wash and get out again..
The food menu for lunch and evening meal was limited but it did have something for everyone on offer.

2026-03-02 via Nuitee
D
Damon family_with_children gb
8
2026-03-02 via Nuitee
W
William couple ie
10
I will stay there again.
Pros:

Excellent location great value for money a Excellent breakfast.

2026-03-01 via Nuitee
G
Gwen couple gb
5
2026-03-01 via Nuitee
D
Dave solo_traveller gb
8
Pros:

The location was right in the town but quiet and I had a view of the sea

Cons:

Walking up all the stairs but I'm unfit 🤣

2026-03-01 via Nuitee
L
Linda couple gb
5
This is our third stay here in 2 months and feel the room we were given was below standard and adding to the other comme
Pros:

The location

Cons:

Dirty carpet in room including dog footprints. Mould all round the base of the shower. One tea bag between two of us. Poor unsafe lighting on the stairs, didn’t come on till you were almost at the bottom of 20 stairs. Staff were informed of this problem. The entrance to the hotel is full of clutter and the reception is no better. When leaving premises the front door was stiff and difficult to open. A danger if a fire broke out.

2026-02-27 via Nuitee
L
Lynsey solo_traveller gb
9
Loved the the hotel
2026-02-27 via Nuitee
R
Rob family_with_children gb
7
2026-02-26 via Nuitee
R
ryan solo_traveller gb
6
2026-02-25 via Nuitee
L
leon solo_traveller gb
7
2026-02-25 via Nuitee
M
Morgan couple gb
7
Suited us good
Pros:

The food was very good. And the position was perfect for us

Cons:

The parking

2026-02-24 via Nuitee