Swiss Lodge Hotel Bernerhof Wengen

There is no WIFI Connection for more than 3 days. Only a small kettle in the basement is provided for sharing with all guests in the lodge. But the location is convenient with shopping, hiking, trains and beautiful mountain views.

View was great but that was about it. Water is either hot or super hot. No microwave or fridge. No way to cook or preserve food. If you want to rent a kettle for 20$ deposit you can but they make it clear they will keep the deposit if you don’t use it right. The visitors tax is more than is stated on there website. Like $50ish for 3 days extra on top of what you already paid. The train ride up and down the hill is like 10-15$ each day if you want to leave the city. Check in time is super limited and if you don’t make it when it easy for them they will charge you extra. Paywalls are present everywhere. I would just pay extra and stay somewhere with some type of amenities. This hotel wasn’t cheap but felt cheap. Check in was friendly. Flat pillows. Could’ve been worse I guess. You pay for the view and that’s about it.

Views were amazingly beautiful. Cosy and warm stay

Very small room, can hear squeaky noise when walking or even the people walking above your room. Very clean. No elevator and nobody helps to carry luggage. The guy who was the owner I guess when I arrived an hour early said in a strong tone it's still early to check in and said "bring your luggage at the basement storage" no hi hello good afternoon even if I said so. He was nice later when I asked how to turn on heater. Girls at the front desk helped me carry luggage. The receptionist girl lend me an umbrella and was so nice to talk too. Respectful and have a positive attitude. It's not far from the train station. Positive attitude, politeness and being respectful is important when u are running a business as I do work with serving and taking care of people.

What a wonderful place. Oskar the owner was so great, kind, good recommendations for hikes and very nice and patient with our chaotic 18 month old daughter. The town was beautiful and peaceful but well connnected to the major sights. Don’t hesitate, it was my favorite hotel of our trip!

Great view

Started off great after a long train travel day. We arrived late but check in was good. We had booked for 3 nights. The 2nd day we returned to hotel after a very long day hiking, we were hot, dirty, tired. We are over 65 and a nap was in order. It was 75 degrees and 5pm so we opened the room windows only to be blasted by loud music being played at the hotel patio bar directly beneath or room. 10 feet from window. I went to front desk and asked how long this would continue and was told probably until 10-11pm since the weather was so good. Terrible response from hotel. After listening to this for several hours I went back to desk and demanded another room. I was told they would decide and leave a note for me at desk. I returned an hour later and found note saying they could provide a different room which was done.

Good location

We were on the fourth floor in the attic. Bathroom was down the hall. Room was very basic. However the setting was beautiful and convenient.

We loved the location in Wengen and wished we had more time there to explore all the things to do and see on foot. A picturesque traditional Swiss building right in the middle of the village and the cows came right by our door.

Great stay

La ubicación del hotel es muy buena. El hotel en general esta bien, pero la habitación y la atención deja bastante que desear. El inconveniente lo tuve con el check-in (ya que el hotel no tiene personal de recepcion, solo estan de 13 a 18 hs). Tuve un percance el dia del traslado, me descompuse en la montana y como viajaba desde zermatt no iba a poder llegar en el horario que me pedían. me comunique con el hotel para avisar que mi check-in seria mas tarde, jamas me respondió. Tuve que comunicarme 2 veces con HOTELES.COM los cuales trataron de resolver mi problema y avisar al hotel de mi llegada mas tarde. Recien ahi respondió el hotel (cuando intervino la plataforma). Me querían cobrar 50 CHF (francos suizos) por llegar fuera del horario, alegando que debia avisar con 48 hs de anticipación. Pero, si hay un percance 1 dia antes o el dia del check-in, no lo tienen en cuenta? No tengo manera de avisar 48 hs antes. El anfitrión me dio mil vueltas, pidiéndome horarios de llagada que no podia proporcionar, ya que viajaba en tren desde zermatt. Me molesto las vueltas que dio para dejarme un sobre a mi nombre, con la llave en la recepcion, no era para tanto. Luego, jamas me recibió nadie en el hotel, ni siquiera los dias siguientes, como llegue me fui.La habitación que me ofrecieron no era la que reserve en las fotos, calculo que como castigo por haber llegado tarde. Me toco una habitación muy pequeña, baño pasable. Creo que deberían mejorar la atención a sus huéspedes.

This hotel is the worst among the hotels I've ever stayed at around the world! Bad facilities, rude stuff, poor environment. The setting of this hotel is, the first floor is a restaurant and 2nd above is the hotel with a same owner. The facilities are pretty old and some of them are broken or not functioning properly. There is no A/C, no fan, no refrigerator, no microwave, no coffee/tea.... The staffs there are not friendly. When they met guests they just ignore and even when I said hi to them they didn't have any response. The front desk was taken care of by the restaurant waitress/waiter. They came late and stop the service early (they might be there in the evening when the restaurant is still open if you are lucky). There is a terrace right outside my room window (on the same level). They run a bar there. At the first couple of nights the bar, even though it's a bit noisy, got quite after 9:00pm or 10:00pm. So I had no complaint about it. At the last night, it was pretty noisy. The bar played music and their customers were chatting there loudly, even after 11:00 they won't stop. I normally go to bad at 10:00pm and get up early. But the noise made me hard to fall into sleep. At around 11:15 I went down to the front desk and I was lucky that there happen to be a stuff there. I complained to her about the noise and asked her to make them quite so I can sleep. Know what she said? It's out of our control! So ridiculous, unprofessional and make no any sense. It's your property.

It was such a lovely place! Absolutely gorgeous setting. The rooms are simple and clean but small. The staff was so friendly! Would stay there again!

Pleasant enough. Bathroom was very very small. Water temperature in sower fluctuated extreme hot and cold temperatures

Excellent view

Excellent value

Excellent

This property is in a great location. Center of the village and was great for accessing anything in the area.

The room lacked basic options for heating water (tea), a mini fridge for leftovers, or a way to warm toast or food up.

Overall worth it for location but lacked many basic essentials

Pros : Close to Wengen station, walkable distance, Amazing location. Good pricing. Staff Juan was very helpful & nice.

Cons : Room service person not changed our towels for four days even after requesting it. Common bathroom & toilet on each floor. Bath soap / hand soap was not there. No elevator. You have to climb stairs with big bags. No air conditioner or fan. Was not able to sleep properly due to high temperature.