Crossways

Hotels
8.6 (1617 reviews)
Stocks Lane, North Wootton , Wells , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good food
Cons:
Issues with room heating
Limited space in some rooms

Categories

Cleanliness
8.06
The room was clean and comfortable, but some issues like stains on the wall were noted.
Service
9.03
Staff were described as friendly, professional, and attentive throughout many reviews.
Location
9.07
The hotel is located in a beautiful country area with good views and convenient access to local attractions.
Room Quality
8.52
Rooms were mostly spacious and comfortable, but some reports mentioned issues with heating.
Amenities
8.55
Facilities were noted as great, but the lack of a pool/spa was a downside.
Value for Money
8.51
The value for the price is considered good, with decent facilities and services.
Food and Beverage
8.56
Food quality was rated highly, with excellent breakfast and dining options.
Overall Experience
8.53
Guests generally reported a very pleasant stay, with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Spectacular Views and Award-Winning Dining
Crossways, located in the heart of Somerset, offers stunning views of the countryside and Somerset hills. Indulge in exquisite dining at the AA Rosette-awarded restaurant, serving dishes made from fresh, locally-sourced ingredients.

Luxurious Accommodation
Experience comfort and luxury in all rooms at Crossways, each equipped with an en suite bathroom, flat-screen TV, and tea/coffee making facilities. The inn's recent extension seamlessly blends the past with the present, providing a unique and welcoming atmosphere.

Versatile Event Hosting
Whether it's a corporate meeting, wedding party, or anniversary celebration, Crossways is the perfect venue. Host your special event surrounded by the picturesque landscapes of Somerset.

Book now to experience the charm and hospitality of Crossways in Somerset!

Important information:

For guests booking the family room, please provide the total number and ages of children staying at the property before arrival.

Please note that a valid credit card corresponding to the name on the booking is required at check-in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 1617 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
O
Oliver couple gb
10
Brilliant place near Wells. Very pleased with our time there.
Pros:

Lovely place. All looks very good. The staff really looked after us. Very considerate, room was lovely. Quiet - amazing stay.

2026-03-18 via Nuitee
J
Joan extended_group gb
9
Very enjoyable.
Pros:

Breakfast was excellent, lots of choice and freshly cooked hot breakfast. The hotel was lovely and we wouldn't hesitate to stay again.

Cons:

Nothing to complain about.

2026-03-16 via Nuitee
F
Flux couple gb
8
Pros:

Staff and facilities were great as usual.

Cons:

The shower stall was open on one side and tended to soak the bathroom floor!
The duvet was too small for the bed. All pillows were uncomfortable.

2026-03-15 via Nuitee
C
Carlos couple gb
10
A peaceful haven with exceptional service
Pros:

The staff are approachable, friendly and always happy to answer any queries you may have ,not to mention accommodating, the food is good especially the home made pizzas and chips,we stayed 2nights with breakfast included again the menu had a broad range to choose from my only issue is the toaster takes for ever but, would definitely not be enough to take shine off the experience of staying here ,we definitely recommend the Crossways to anyone coming to Glastonbury or Wells for a peaceful retreat 👌

Cons:

As I've mentioned and its not so much a dislike just a slight inconvenience if you are planning to have hot toast with your full English, make sure to give plenty of time for the toast 🤪

2026-03-14 via Nuitee
M
Malcee couple gb
9
excellent
Pros:

NA

Cons:

NA

2026-03-14 via Nuitee
C
Colin couple gb
10
2026-03-13 via Nuitee
S
Sabrina Spencer couple gb
8
Pros:

Great views from bedroom, very large and modern room, friendly staff

Cons:

very early check out time, we also experienced 2 fire alarms which were false alarms, waited a long time for a staff member and the attitude of staff wasn't very understanding or professional considering we had all woken up twice late at night

2026-03-12 via Nuitee
D
darron couple gb
8
2026-03-09 via Nuitee
A
Anna couple gb
4
Restless night
Pros:

The dinner and they upgraded our room for free when we arrived

Cons:

That the fire alarm went off twice on false alarm and we were told it may go off a third time but just stay in your room don't meet at the assembly point.
No member of staff is at the property at night.
A suspicious stain on the pillow

2026-03-08 via Nuitee
F
Flummoxed B4 couple gb
9
Pros:

Comfortable room, excellent shower, breakfast was excellent with good choice of options.

2026-03-06 via Nuitee
D
D. Tudor couple gb
4
2026-03-05 via Nuitee
S
Smith couple gb
10
2026-03-04 via Nuitee
S
Steve couple gb
8
2026-03-02 via Nuitee
P
Peter couple gb
8
Great place in quiet location
Pros:

Comfortable clean rooms

Cons:

Nothing

2026-02-27 via Nuitee
E
Emma couple gb
6
Ok stay but probably wouldn't stay again.
Pros:

Food was nice, big room and lots of parking.

Cons:

The bathroom smelt of drains.
The dinner service was chaotic. We were sat in the bar even though we pre-booked and a bus load of contractors came in, very noisy and the bar was right next to our table which didn't make it a pleasant meal.

2026-02-24 via Nuitee
D
David couple gb
8
In the main. Fantastic
Pros:

Nicely positioned between Wells and Glastonbury. We stayed for 2 nights and had a mixed experience, mainly on the positive side. The hotel was very clean though it was undergoing some refurbishment..
The room was lovely. The staff were lovely and really helpful. A couple of negative points. We had an uncomfortable first night due to the pillows being heavy and lumpy. I asked if these could be swapped. Unfortunately, they were the standard pillows in the hotel? Our shower was faulty. Tepid water with the occasional blast of hot. The restaurant management need to look at how they cater for people with Gluten intolerance. Thats the poor stuff. The cleaning team were amazing. They actually bought four new pillows for us. The shower? It happens. We reported it, so hopefully it was sorted for the next customers. The restaurant was top notch. The breakfast was really good and plentiful. The plated Sunday lunch, whilst not cheap at £18 per person, was possibly one of the best we have ever had! In conclusion, food great, staff amazing. Hotel clean but in need of a tiny bit of tlc. Would we stay again? Absolutely. Highly recommend 👌

Cons:

Very little.

2026-02-24 via Nuitee
D
David couple gb
9
Pros:

Crossways was a lovely place, friendly staff, food was fantastic

Cons:

No main light in the bedroom

2026-02-23 via Nuitee
C
costa family_with_children gb
5
Pros:

Nothing really

Cons:

Definitely no 5 star facilities, very old rooms, dusty. Staff got dinner and breakfast meals wrong.

2026-02-23 via Nuitee
R
Ray extended_group gb
9
Great, we'll be back next year.
Pros:

We were attending the Bristol Classic Motorcycle Show at the Bath and West Showground, Crossways is conveniently located for this and we've stayed there for the last few years. The rooms are excellent as is the restaurant and bar.

Cons:

Breakfast at the weekend could be a little earlier.

2026-02-23 via Nuitee
A
ANDREW couple gb
9
Great experience will definitely book another stay in the future
Pros:

Fantastic room great value for money Great bathroom with large walk in shower All staff very friendly looked after our every need

2026-02-23 via Nuitee