Sleep Inn & Suites Lubbock West

The young woman who checked me in seemed tense and distracted. The room was clean, quiet and well appointed, but the common areas, especially around the elevators, were very beat up and worn. The breakfast was very typical of what I’ve come to expect for “free”.

Shower and TV need work. Air conditioner was leaking on floor

Room bedding had stains, carpet torn, tv didn’t work no receiver found, remote missing back battery cover.

Dirty rooms & sheets. Not enough towels and they were torn and old

The overall condition of the hotel is terribly ran down! Very disappointed in the conditions. The traffic noise is terrible.

It was great!

Clean room. Refrigerator did not work. I was told the maintenance person would be there the next morning, but he never came.

The check in was nice and friendly. When we get to the room, immediately saw the window wide open, dirty carpet, duvet had tears and stains, the desk chair broke, room chair stained and nasty, lamp shade bent and cracked, no hair dryer, no TV remote and the bathroom needed attention. I let front desk know immediately. Her answer was an apology and that she would make a note of everything, get us a remote, and let the morning shift person know that I needed access to a room in the morning for a hairdryer. I asked to move rooms and she said that she did not have any available. We checked in at 9pm with 4 cars in the parking lot. We should have left but we were tired, being at the hospital all day. We then go to the pool. The hot tub water looked dirty, yellow, and was not hot---colder than the warm pool water. There was trash by the tables and the pool bathroom was nasty. Heading back to the room, we ask for 6 towels-- only provided 2 upon check in. We waited 45 minutes before I called to check on towels. It's almost midnight. We had our PJs on and front desk guy asks that I go get the towels. I was given 4--towels that looked old and thin. I again ask to change rooms ---the TV didn't work after 3 remotes were provided. Again, the response--it would be noted. I have never had a bad experience with previous Sleep Inns. This place was an awful experience.

My room was not cleaned before checking in . The sheets had blood on them along with brown and yellow bodily fluids on them . I called the front desk as soon as I noticed it the fallowing morning . I was told they would change the sheets but they normally only wash sheets every 2 days is what i was told . My sheets never got changed . I addressed the issues and nothing was done about it . I’ve asked for a refund and they refused to do so . My son and I didn’t not dirty up the room at all .

Hotel has gone down from the first time we ever stayed here. Front desk lady was very sweet. Our tv didnt work asked for help,she came and looked at it but then nothing else was done to fix the issue. Told me maintance would come look but never heard anything. Pool didnt look to be working, which was another reason we stay there.

It was very disappointing. The rooms were nasty. There were roaches in the bathroom. The carpet was old and stained. We were only given two towels, one washcloth and one hand towel. We were a party of three.

I stay at this hotel whenever I go to Lubbock. It is always an extremely clean place and the staff is always great. Every time I walk in this hotel, you get the fresh clean smell. It’s convenient to everything I do while they’re

T

Really great place

Everything was filthy had to clean the room before we actually got anything out the suitcase Will never stay there again

I liked the fitness room and that it had a hot tub. It was noisy and poor service

Rude staff. Place is severely rundown.

The hotel was not clean at all ! The carpet in the hall ways was disgusting ! Over filled trash cans in and on the property. The room was dirty, the restroom wasn’t cleaned and had dirty was rags in it. Highly don’t recommend

I never made it and yall kept my money no refund

I liked the breakfast, the staff was nice, and the rooms were clean! Alot of stuff was broken like the air conditioner, the locks on the doors and the key machine doesnt code the keys correctly! I had to go back 4 times to get my key working and the lobby carpet and chairs were filthy