Radisson Blu Hotel, Perth

Traitors to the British people, sellouts and would rather house undocumented, young fighting age men than their own people. Scum

Fantastic day at the Radisson Blu Perth for our recent team meeting. It is a lovely venue, easy to get to, brilliant food for lunch and the team are so friendly and helpful. There is also free parking. We've used this venue three times and will definitely use again. Very highly recommended.

We had a conference on 1st November and the conference suite was really good.
The staff were lovely, very helpful. We appreciated the tea /coffee stations available all day. The buffet lunch was lovely with plenty of vegetarian and also special dietary needs met. The desserts were lovely home made cheesecakes, apple pies, carrot cake.
The venue was excellent for approx 100 people at round tables with all seats facing the conference screen/stage.
There was also free parking at the hotel which is always a bonus.

We attended this hotel for The Not Forgotten Xmas Lunch. Firstly the main entrance was closed we had to walk al the way around the buildings to the back entrance, luckily we could manage but the age of some of them it was a struggle! Reception drinks went ok, Soup came warm and tasty but no side plates for your rolls, the main dish was well below standard, luke warm and the potatoes and veg were disgusting, I certainly would not pay for this and I hope the organisation got a good discount, dessert was ok. The young barmaid thown in at the bar could not even pour a pint properly and she had trouble even walking! Hopefully once they are up and running properly it may turn out to be a good venue but at the moment I would avoid it!

The environment is quiet welcoming and inspiring for relaxation after a long working day.the breakfast and the room service is of the high quality. So far I can say it’s the first and best hotel in my stay at Perth

Bathrooms are sooo clean and smells good. Breakfast is good, especially for coffee lovers. Highly recommended for anyone who hates dirty bathrooms. Best services from staff. Salamu Za Urafiki kutoka Tanzania.

Classy, stylish and with lots of atmosphere! Well done, customer service outstanding and rooms with Hansgrohe showers and Ferraro rocher chocolates and nespresso coffee machines, didn’t want to leave! Forgot to mention huge smart tvs! Shall be back.

Everything was great, really nice breakfast and perfect rooms with everything you need! Been in the hotel before refurbishment - these guys did great job! Hope to be back soon as possible. The staff were really nice and friendly!

We went as a family with our disabled daughter to attend a conference which had been organised at the hotel. Our daughter has a rare condition and the conference was run by the organisation of the same name. We were advised that we would get a special rate as we were attending said conference. As we have the wheelchair I always call and speak to the hotel to check accessibility etc. The first time I called I got a lady who could barely speak English, my wife's 2nd language is English before I get accused of anything, but it was impossible to find out about rooms, rates or indeed any information. We were promised a call back. It never happened. As the days got closer to the conference I called again. This time I was told that the hotel had a lift and also an accessible family room for 2 adults, 2 kids and a toddler. At this time I requested a cot for the toddler.

Fast forward to us checking in. We checked in at 6pm. During this period my wife enquired about the restaurant and were told the bar and restaurant were closed to a private function.After some time they found our booking and their seemed to be some confusion. We put the wheelchair into the lift which has made appearances in some disaster and horror movies in the past. We were rattled and shook as we ascended and on entering the room it was spacious with a large bathroom. The bathroom floor was a mix of broken and uneven tiles and some not even attached. We then saw that there was one double and one single bed. No travel cot. We went to reception and asked about the sleeping arrangements. The lady on reception had no idea what she was doing so she got her supervisor or maybe it was the manager. He was too busy explaining to my wife that travel cots and family rooms had to be booked at the time of booking. At the same time I searched my emails for the original booking. When the found it on their system he confirmed in a smug manner that indeed we were in the correct room. I then found the booking and when Mr Smug looked at the booking on his system there was a note to say we needed a accessible family room. On discovering this he basically said it wasn't his fault as putting notes in the system was not the way to book it. We were offered the option of adding a room, which I inspected and it was too small for the cot and had steps into the bathroom (remember we had requested an accessible family room). We ended up getting a mattress on the floor and a travel cot. Once we all had a place to sleep and we unpacked I headed out with an 8yr in tow to find something for them to eat.

Early morning. We were told that breakfast finished at 9.30. It was a buffet style breakfast included in the price. My wife had gone down stairs to check what room the conference would be in and find out where breakfast was served...

Now remember the celebrity lift. Well right on cue it ceased to operate. We are now on the 2nd floor with a child in a wheelchair and 4 flights of stairs between us and breakfast and our conference. I ended up carrying my 15yr old daughter down the stairs while 3 guys from reception took her wheelchair.

Arriving for breakfast at 8.45 we were in plenty of time to get fed. When I went there were 4 fried eggs left and they looked a bit sorry for themselves. Most of the items were low in quantity and you could tell they had been there for a while. As more people arrived it was clear that they were not making any more food as other customers looked and were given menus to chose from instead.

Our conference was mainly successful despite the hotels efforts. We were advised to not pay the bill as we were there with the company and they were going to deal with it as we were not the only ones to have had issues. We told the reception this as we checked out and said we would not be paying the full amount due to all the issues we encountered. We even asked if Mr Smug was available but he was occupied. We gave them our phone numbers to discuss the matter further when he became available. We never heard anything until today when they sent us an outstanding invoice which was £156.18 over the original quote. When we enquired we were told that this was an outstanding amount from the bar. Now remember we were told as we checked in the bar and restaurant were closed for a private function?

After another call they have removed the bar bill and we are still working out the final outcome.

It proved very irresponsible to put a wheelchair user on the 2nd floor with one very unreliable lift. A lesson learned for us.

The hotel is located in a very central location and you can see signs of its original grandeur. Sadly it is in need of major surgery not paint over the cracks. I'm surprised Radison have lent their name to this hotel and it is a long way from any Radison I've ever stayed in.
They are understaffed and the staff we interacted with appeared to have limited training or experience.

My partner booked the hotel on 11th October for our dream trip on the 8th to 10th November to this beautiful hotel. We had saved up to visit her parents home and relive her childhood. She was advised on 24th October that the hotel had a government contract and our reservation had been cancelled. To make matters worse she was told rather curtly that she would have to cancel through Booking.com and that it would take 14 days to receive our money back, meaning we will probably have to forgo our trip all together. Surely the Hotel could have advised Booking.com and other avenues they use not to accept bookings or advised us as soon as they received our booking? We have always enjoyed our stays at Radisson Hotels but the service we have received and the way my partner was treated has left us with a very poor view of the chain.