Newmarket Ale House – Hotel & Restaurant

The hotel closed 2 days before so we couldn’t stay therr

When I got there no one there they had left a message on the door it was a mobile number to ring, so I rang it no answer. I ended usung another number managed to get through they texted me both door codes. In end got sorted wasn't ideal.

Had the price been 1/2 of what it was I would have had lower expectations and not been so disappointed. Virtually none of the photos in the listing have anything to do with this property, including the pub images (which is a completely different business!). It was a run down property, not a cute boutique hotel as it looks in the photos. No one was anywhere nearby when checking in, and we called the number listed. The owner answered right away and texted a code to access our room. Only one outlet in the small room that was located in an awkward place.

Hotel said they didn’t have a booking for us and can’t seem to get any contact with hotels.com other recent reviews suggest the hotel is awful if you do manage to get into your room stay clear

En dos palabras, ¡¡¡no vayan!!!.
No hay recepción ni nadie de personal en el hotel. Llegamos y todo cerrado. No hay teléfono de contacto y nadie se puso en contacto conmigo para facilitarme el código de entrada.
La puerta abre cuando le apetece al santo del día. Se engancha más que Spiderman a una farola.
El suelo de moqueta marrón tiene la función de que no te resbales, porque se pega a los pies más que la puerta de entrada.
Da la sensación de sucio e inseguro.
He estado en antros malos, pero este pasa a ser el número uno.

Par quoi commencer? Nous nous sommes retrouvés devant l'hôtel, la porte verrouillée par un code que nous n'avions pas. Nous nous sommes donc adressés au "restaurant" où l'employée nous a dit d'aller voir ailleurs car "ce n'est pas le même établissement" bien qu'ils partagent le même nom et bâtiment.
Nous contactons l'hôtel par téléphone et tombons sur une plate-forme téléphonique très bruyante où l'interlocuteur nous crie qu'il nous envoie le code. Finalement nous avons profité du passage d'un hôte pour entrer.
A la réception, personne. Nous avons attendu 20 minutes, jusqu'à réception d'un SMS indiquant le code d'accès de la porte, le n° de chambre et un autre code.
Nous partons donc à la recherche de la chambre, à côté de laquelle se trouve e un petit boîtier à code. Les escape-game portent enfin leur fruit, nous déduisons qu'il faut rentrer le code non identifié et nous récupérons la clé.
A l'ouverture de la porte, horreur. Le sol est couvert d'une moquette tachetée, pas une poubelle en vue, la tv n'est qu'accessoire, le peu de mobilier rongé par l'humidité et la douche est sale. Le seul avantage est qu'il est possible de faire ses besoins, sa toilette et de se laver en même temps vu l'espace.
La nuit, la fenêtre non étanche nous a permis de profiter des sirènes et autres cris de passants dont l'attitude allait de paire avec l'odeur ambiante de cannabis et d'urine flottant dans les couloirs de "l'hôtel".
En conclusion, nous ne vous recommandons pas ce lieu.

I have never been to such a dirty hotel .the hall carpet was thread bare .as for my room it was disgusting holes in the curtains dirty windows. The bathroom shower was filthy the shower screen was filthy the whole hotel was filthy. I do not reckonend any one stays there unless your bloody desperate. It was like a squat .there was no one on reception to help us just 2 lads getting high .please dont go there

No room were ready when checking in even though I came over afer 3pm no one on recipient desk we have been waiting wondering for 20 minutes at last the house keeper came down and no room ready after another 15 minutes checked in and linen sheets were not fresh there was blood on them so call them to put fresh on them (change them)
Not happy at all

Very dirty, not like pictures at all.

This room was terrible, nothing like the picture !!!! Full of flies , room was really poor , for the money we paid absolute shocker . No toilet paper , thank god it was just for 1 night . Would definitely NOT book this again . Shame i cant upload the pictures i took .

When we arrived there was no one to check us in, luckily there was a phone number and the man who answered it gave us the codes to get in. We walked into our room and couldn’t believe how dirty and unlooked after it looked. We took numerous pictures of the facilities. It was like a very run down student accommodation if I’m honest. I will never be booking this again. Nothing like what was advertised and for what I paid. The pictures on your website made it look lovely.

Worst hotel I’ve ever stayed in. Bathrooms are less than cupboards size, very difficult to take baths. Rooms are not clean and you won’t see anything in the rooms except for beds. No bins, no drinks. I paid in advance for 2 nights. If not I’d have left in within few minutes of entering the place. Not worthy at all