Hilton Garden Inn Toronto/Brampton

Nothing

I had a very disappointing experience at the Hilton Garden Inn, especially considering the price and brand reputation.

The TV software was shockingly outdated—like something from the 90s—with no support for Netflix, YouTube, or any modern streaming options. When you’re traveling with kids, this becomes a major inconvenience. We checked in expecting a comfortable stay, but instead found issues like stains and outdated in-room features right away.

What made it worse is that, as customers, we rely on the Hilton brand and expect a certain standard. We shouldn’t have to check every small detail ourselves.

The service experience was even more disappointing. When I requested cutlery, I was asked to come down to reception because there was no staff available to deliver it—and I was given plastic cutlery. The next day, when I asked again, I received only one plate and takeaway boxes. Only after expressing frustration was I offered ceramic plates, and even then I was told to “handle them with care.” As a Hilton member, this felt quite embarrassing and unprofessional.

Another issue was basic amenities. Complimentary water bottles, which are usually expected at check-in, were only offered later after I raised concerns—and by then, it didn’t matter.

I was told that my concerns would be escalated to a manager, but at checkout there was no acknowledgment—no apology, no thanks, and no request for feedback. That lack of basic customer service was very disappointing.

For over $450 for a two-night stay, this was far from a premium experience. I’ve received much better service at lower-priced hotels.

Overall, I would not recommend this property and would not stay here again. Hilton really needs to improve both service standards and staff training at this location.

Communication

I have visited a handful of times and amazingly it gets even better than a few years back. Likely the STAFF is the best feature, and even with some changes I found Manpreet and Asha and Maria ready to assist in all situations. I still love the food and the comfortable rooms. Free parking is appreciated and I never heard a noise problem anywhere. Such a great hotel the manager should congratulate himself but he is too busy running around making sure every guest is completely satisfied and he deserves TOP MARKS Sandra K

Thought breakfast was free as hilton member so i was disappointed, from now on ill stay at the hamton

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N/A- left earlier

I absolutely love this place! the view is amazing and the communication with the owner is phenomenal.. very clean space and very homey! this is my second time booking here and will be booking here anytime im looking too!

I reached quite early and expected to wait for many hours for a room but the staff were very nice and very accommodating. I waited all but 10 min before I got my key and even got a small upgrade which was very very nice. The view from the room with the snow falling was beautiful. Overall I thoroughly enjoyed my stay and so did my friend who stayed with me. Thank you to the staff for all thier efforts.

Decent breakfast options and staff is very attentive in all departments.

Location- staff-cleanliness

Very clean and quiet