Harbour Hotel & Spa Guildford

Hotels
8.2 (3911 reviews)
3 Alexandra Terrace High Street , Guildford , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Delicious food
Cons:
Noisy nightlife
Room ventilation issues
Additional amenities have extra costs

Categories

Cleanliness
7.66
Reported stale smell in rooms and dark bathroom decor.
Service
9.13
Service was highly praised by multiple reviewers, especially staff members.
Location
8.67
Conveniently situated at Guildford High St but noisy nightlife noted.
Room Quality
7.62
Decor and amenities in rooms described as lacking and uncomfortable.
Amenities
8.15
Self-service breakfast was decent, though extra facilities come at a cost.
Value for Money
7.11
High room price with charges for additional amenities noted.
Food and Beverage
9.16
Food quality, especially during events, received high praise.
Overall Experience
8.13
Mixed feelings due to noise but overall positive service and food experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:08

Property Description

Luxurious Spa Facilities

Indulge in relaxation at the hotel's spa with a gymnasium, indoor swimming pool, stone oven sauna, aromatic crystal steam room, and relaxation room available for an extra charge.

Gourmet Dining Experience

Savor a variety of menus at The Restaurant, offering breakfast, brunch, lunch, afternoon tea, and dinner options. Unwind with fantastic cocktails and well-chosen wines at the restaurant's bar.

Convenient Location

Located in Guildford town center, explore nearby attractions such as Guildford House Gallery and the Yvonne Arnaud Theatre. With Guildford Rail Station just a 15-minute walk away, Central London is easily accessible within 40 minutes.

Experience luxury, dining, and convenience at Harbour Hotel Guildford. Book now for an unforgettable stay.

Important information:

When booking more than 5 rooms, a non-refundable deposit is required at the time of booking. The deposit requested is 50% of the total stay, the balance payment is required 28 days prior to arrival.

All guests are required to provide a government issued photo ID at check-in. A credit card pre-authorization or cash deposit are required upon arrival.

Guests can access the hotel's spa facilities which include a gym, an indoor swimming pool, a stone oven sauna, an aromatic crystal steam room and a relaxation room for GBP 10 per person per hour.

Minimum age is 18 to use the Gym or Spa. Treatments are available to anyone over the age of 18.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3911 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 9.16
Overall Experience: 8.13
D
davidfzb78g • Couples • Bournemouth, Bournemouth, Christchurch and Poole, Dorset, England
2
Poor value for money
Pros:

The room price was a bit steep then I found we had to pay £18 a night for parking. We went to go for a swim and there was a £10 charge per person - No Thanks! I can't ever remember being charged separately for using the pool.

Cold breakfast was OK especially pastries but hot breakfast was tepid and the sausages were poor quality. Only one coffee machine with long queues at times.

Room was bog standard, nothing special.

2026-05-16 • via Tripadvisor
K
Karen • solo_traveller • ie
9
2026-05-16 • via Nuitee
E
Equilibrium0 • Solo travel • Weybridge, Surrey, England
8
Very good
Pros:

Lovely hotel, good location, great staff, food quality very good and generous 😁. Lovely refurbished rooms. Spa is wonderful and a relaxing environment 👌😴

2026-05-15 • via Tripadvisor
J
Joseph • solo_traveller • gb
7
Pleasant stay in the centre of Guildford
Pros:

Nice location in Guildford centre, modern hotel with good facilities, nice bar area.

2026-05-15 • via Nuitee
M
Michael • solo_traveller • gb
8
Pros:

easy access to guildford

Cons:

single beds were to high. no disabled twin room therefore shower was too small.

2026-05-14 • via Nuitee
F
Fooooooooooooooody • Business
10
Great service
Pros:

Excellent service - special mention to extraordinary care of Dayo at reception who was incredibly hospitable and professional.

2026-05-13 • via Tripadvisor
A
awwabk2026 • Business
10
Best place to stay in Guildford
Pros:

Very prime location. Nice rooms, very friendly staff. Always pleasure to be welcomed by Dayo and Imaan.

2026-05-12 • via Tripadvisor
N
Nicoll • couple • gb
7
2026-05-12 • via Nuitee
I
IAN ROBERT • solo_traveller • no
10
2026-05-12 • via Nuitee
D
davidmaryo • Couples
10
David and Mary (Ireland)
Pros:

We were over in Guildford from Ireland and were looking for a place to stay. We decided to stay the night in the Harbour Hotel. The first person we met was Genny in reception. She was vey pleasant and welcoming and helpful in us making our booking. She also gave us information concerning the places to see in Guildford and general information. She comes across as being caring and considerate and very professional. We ultimately decided to extend our stay and she again was most helpful. She set the tone for a most enjoyable and relaxing stay.
The hotel and facilities are very good and our bedroom was very comfortable.
Because of the welcome, care and facilities we would definitely stay in the Harbour Hotel again.

Mary and David

2026-05-11 • via Tripadvisor
L
Lindiwe • couple • gb
10
2026-05-11 • via Nuitee
C
Carl • couple • gb
8
2026-05-11 • via Nuitee
L
Laurika • solo_traveller • gb
10
2026-05-11 • via Nuitee
O
ollymiless • Business
10
End Of Year Awards Event
Pros:

Recently hosted an annual end of year awards event at the Harbour Hotel, I’d personally like to thank Sophie for all of her support throughout the preparation process and organisation leading up to the event, a true life saver! The event space was beautiful and well organised, thank you to Leah and others as well throughout the evening for making sure everything ran smoothly! We hope to return soon!

2026-05-10 • via Tripadvisor
S
Shawn • solo_traveller • ca
7
I have stayed there about 60 days in the last year No one recognizes me or says hello. Not for the frequent travelers
Pros:

Location

Cons:

Showers way too small.

2026-05-10 • via Nuitee
A
Alison • solo_traveller • gb
10
Beautiful hotel, fantastic staff
Pros:

Beautiful hotel and fantastic staff.

Cons:

A little on the expensive side, but in this case you definitely get what you pay for, staff from reception to breakfast, all super friendly and helpful

2026-05-10 • via Nuitee
L
Lisa • couple • gb
9
Enjoyable break
Pros:

The location and cleanliness

Cons:

The room was very stuffy and no windows to open. We used the air conditioning but it was still very stuffy.

2026-05-09 • via Nuitee
C
Chloe • couple • gb
10
Will be returning
Pros:

Staff were great. Bed was so comfy. Rooms were clean. Spa was lovely. Food was INCREDIBLE!

Cons:

N/A

2026-05-08 • via Nuitee
R
Robert • extended_group • gb
9
Nice recently refurbished room. Exceptionally friendly and helpful staff.
Pros:

All of the staff that we had contact with were exceptionally friendly and helpful. Got a room upgrade too.

Cons:

Breakfast was not included and quite expensive.

2026-05-07 • via Nuitee
H
hannahaF3794QA • Business
10
repeat conference customer
Pros:

This is our third visit to the Harbour hotel for business use. (twice in the last 6 months) We did not stay in the rooms but used the conference facilities for groups of 20 delegates. The communication and organisation prior to attending with the events organiser Sophie was exceptional and was able to take all our little requests into consideration. checking how we wanted the room set up and signage etc. Food was provided both times and the team much prefer the buffet in the main hotel area. Tea, coffee and water is readily available and when we had a couple of technical glitches (user error not hotel error!) the hotel team was straight on it to help! Conference rooms are not subjected to outside noise or interruptions. This "offsite" meeting is likely to become a very staple part of our business calendar at the Harbour hotel

2026-05-06 • via Tripadvisor