Harbour Hotel & Spa Guildford

Hotels
8.2 (4112 reviews)
3 Alexandra Terrace High Street , Guildford , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Delicious food
Cons:
Noisy nightlife
Room ventilation issues
Additional amenities have extra costs

Categories

Cleanliness
7.66
Reported stale smell in rooms and dark bathroom decor.
Service
9.13
Service was highly praised by multiple reviewers, especially staff members.
Location
8.67
Conveniently situated at Guildford High St but noisy nightlife noted.
Room Quality
7.62
Decor and amenities in rooms described as lacking and uncomfortable.
Amenities
8.15
Self-service breakfast was decent, though extra facilities come at a cost.
Value for Money
7.11
High room price with charges for additional amenities noted.
Food and Beverage
9.16
Food quality, especially during events, received high praise.
Overall Experience
8.13
Mixed feelings due to noise but overall positive service and food experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:08

Property Description

Luxurious Spa Facilities

Indulge in relaxation at the hotel's spa with a gymnasium, indoor swimming pool, stone oven sauna, aromatic crystal steam room, and relaxation room available for an extra charge.

Gourmet Dining Experience

Savor a variety of menus at The Restaurant, offering breakfast, brunch, lunch, afternoon tea, and dinner options. Unwind with fantastic cocktails and well-chosen wines at the restaurant's bar.

Convenient Location

Located in Guildford town center, explore nearby attractions such as Guildford House Gallery and the Yvonne Arnaud Theatre. With Guildford Rail Station just a 15-minute walk away, Central London is easily accessible within 40 minutes.

Experience luxury, dining, and convenience at Harbour Hotel Guildford. Book now for an unforgettable stay.

Important information:

When booking more than 5 rooms, a non-refundable deposit is required at the time of booking. The deposit requested is 50% of the total stay, the balance payment is required 28 days prior to arrival.

All guests are required to provide a government issued photo ID at check-in. A credit card pre-authorization or cash deposit are required upon arrival.

Guests can access the hotel's spa facilities which include a gym, an indoor swimming pool, a stone oven sauna, an aromatic crystal steam room and a relaxation room for GBP 10 per person per hour.

Minimum age is 18 to use the Gym or Spa. Treatments are available to anyone over the age of 18.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 4112 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 9.16
Overall Experience: 8.13
S
sallyoO2744XS Friends getaway
10
A special mention to Gracie!
Pros:

We stayed with friends for three nights during GuilFest, and what an incredible hotel it was! From the moment we arrived, we were made to feel so welcome. Every member of staff was fantastic, and a special mention must go to Gracie, who truly went above and beyond to take care of us throughout our stay.

2026-07-11 via Tripadvisor
L
Lucy couple gb
8
2026-07-11 via Nuitee
A
Annabel couple gb
9
2026-07-11 via Nuitee
S
Simon couple gb
9
2026-07-10 via Nuitee
S
Steve couple gb
10
Really comfortable and well run
Pros:

Comfortable and clean with spacious room. The bar area was comfortable and spacious.

Cons:

There wasn’t anything I didn’t like.

2026-07-10 via Nuitee
A
Alex solo_traveller gb
9
2026-07-10 via Nuitee
S
Sam solo_traveller gb
10
2026-07-10 via Nuitee
2
25sairas Couples
10
Amazing hotel
Pros:

We had such a wonderful stay, and I want to give a special thank you to David on reception. He truly went above and beyond to make our anniversary extra special by kindly allowing us a late check-out. His professionalism, kindness, and willingness to help made a real difference to our experience. Exceptional customer service like David’s is hard to find, and he is a real credit to the hotel. Thank you again for helping make our anniversary so memorable—we can’t wait to return!

2026-07-09 via Tripadvisor
G
George couple gb
9
Perfect stay (other than the underwhelming aircon in our room!)
Pros:

Absolutely stunning bar/lobby area with great drinks.

Very helpful and friendly staff who went the extra mile for us.

Very clean

Perfect location

Ample parking nearby

Beautiful modern interior

Quiet

Classy.

Fancy hand soaps/toiletries that smelt lovely.

Loved that the room had a safe and lots of storage.

Good shower/bathroom.

Would 100% stay again!

Breakfast was fantastic and it was great to be able to sit outdoors.

Cons:

Aircon barely did anything at all and was not cold enough.

Someone’s used room service dinner tray and rubbish bag was sitting in the hallway for a long time without being cleared.

Bacon was hard as iron (but the rest of breakfast was exceptional)

2026-07-09 via Nuitee
G
Gary couple gb
10
Fabulous stay, great vibe, friendly staff. Food was excellent some of the best we’ve had in a while!
Pros:

Everyone was friendly and welcoming

Cons:

Nothing

2026-07-09 via Nuitee
D
Daria solo_traveller gb
5
2026-07-09 via Nuitee
8
808luellah Friends getaway
10
Sunday Nights Events
Pros:

i had an expectional experience with my group of 30 in the restaurant and i must add a special mention to our waitress Molly! she was amazingly organised and efficient

2026-07-08 via Tripadvisor
P
Paddy_Power2673 Couples
10
Lux hotel in the heart of Guildford
Pros:

Beautiful hotel in the heart of Guildford.
Room was clean and luxurious. Spa was small but outdoor was lovely in the sunshine and I also had a lovely massage.
But what really stood out for me was the staff, friendly and professional from the moment we walked through the door. Special thanks to David on reception was setting a great first impression.

2026-07-08 via Tripadvisor
T
Tara solo_traveller gb
10
3 night couples stay
Pros:

Great location, at the end of town

Cons:

Parking fees are steep and should be included in your stay

2026-07-08 via Nuitee
S
Sara couple gb
9
David on reception was particularly helpful and made sure we had everything we needed. He made us feel welcomed and valu
Pros:

Comfortable and clean

Cons:

Car parking cost which was not clear when booking and expensive

2026-07-08 via Nuitee
A
Anita couple gb
10
Lovely evening in Guildford, beautiful hotel but what made it special was the service
Pros:

Central location. The staff were excellent.

Cons:

Nothing at all.

2026-07-08 via Nuitee
J
Justine solo_traveller gb
6
Good location, but next time I’d choose another venue to stay at.
Pros:

Great location a short walk into the main shopping area of Guildford. Parking on site.

Cons:

The staff were very hit and miss. The receptionist who checked us in was hopeless, some of the waiting staff in the restaurant were equally so. Despite arriving at the check in time, our room wasn’t ready which was frustrating. Boards around the restaurant show the plans for improving the decor in the restaurant, which was, frankly, shambolic. The furniture was tired, stained, dirty, the walls had been stripped of their wallpaper and just left stained and bare. It looked a real mess.

2026-07-08 via Nuitee
S
Stephanie couple gb
10
2026-07-08 via Nuitee
J
Johnson extended_group gb
9
Pros:

Gorgeous room, bed so comfortable and room lovely a cool in this hot weather

2026-07-08 via Nuitee
E
eunyeongc2026 Business
10
A wonderful stay in Guildford
Pros:

I had a wonderful 11-day stay in Guildford. The staff were incredibly helpful, and the housekeeping team was thorough and attentive. A special thank you to @Dayo for the great service. I would definitely stay at this hotel again when I next visit Guildford!

2026-07-07 via Tripadvisor