Swissotel Al Ghurair

Hotels
•
Accor
8.5 (129 reviews)
Omar Bin Al Khattab Street, Dubai, 185051 , Dubai , AE
+971 4 293 3000

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Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Health club
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean gym and pool
Helpful and friendly staff (named employees praised)
Direct mall access and excellent location
Spacious, comfortable rooms
Excellent breakfast and variety
Spa and lounge amenities
Family-friendly (pool area for children)
Cons:
Housekeeping inconsistencies / rooms not cleaned properly
Unexpected additional charges (ice, airport transport dispute)
Room appearance sometimes differs from photos

Categories

Cleanliness
7.5
Mixed: several guests praise clean rooms, gym and pool, but multiple reports of inadequate housekeeping (rooms not cleaned during stay) and one complaint about room appearance vs. pictures.
Service
9
Strong positive mentions: numerous staff called out by name (Kuya Dante, Rubel, Ms Me Me) for being helpful, accommodating and apologetic; overall staff described as friendly and professional.
Location
9
Very positive: directly connected to Al Ghurair Mall, close to Deira area and opposite Union Metro Station — guests repeatedly cite convenience for shopping, dining and transport.
Room Quality
8.6
Generally good: several comments about spacious, well-appointed rooms and a 'home-like' classic suite; isolated comment about room differing from photos.
Amenities
8.6
Positive mentions of gym, pool (clean, pleasant ambiance), spa and lobby lounge (Yasmine Lounge); pool area noted as good for children.
Value for Money
8
Mixed: overall guests find the hotel worthwhile, but there are specific value complaints (unexpected charges for ice and a dispute about airport transport fee).
Food and Beverage
8.6
Positive: breakfast repeatedly praised as excellent and varied; lounge/coffee shop also singled out positively.
Overall Experience
8.7
Mostly very positive — many guests call it a home in Dubai, highly recommended and a repeat choice; some disappointment stems from housekeeping issues but resolved service and location keep overall sentiment high.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at the spa, plus enjoy a health club, outdoor pool, and sauna for relaxation.

Fine Dining and Entertainment Choices
Dine at Liwan for international cuisine, grab snacks at the coffee shop, and end your day with a drink at the bar/lounge with 24-hour room service available.

Convenient Business and Travel Services
Benefit from complimentary Wi-Fi, a business center, limo service, and event facilities, along with a beach shuttle and airport transfers.

Book at Swissotel Al Ghurair for a blend of luxury and convenience.

Important information:

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.
  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

8.5
Based on 129 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 8.7
J
jasminecS6247NK • Friends getaway
10
Gym and Pool
Pros:

The gym and pool is very clean and with a nice ambiance. The staff especially Kuya Dante is very accommodating and always happy and ready to guide us. He deserves the employee of the year award.

2025-10-22 • via Tripadvisor
Z
Zakiulla • family
8
Pros:

Rooms were clean, staff was helpful, approach to attached mall made things easy, lot of restaurant's option around,
in all good stay

2025-10-08 • via Nuitee
A
Afshan • family
6
Pros:

It was ok …. It looks different in pictures but in person its different ….. and most weird part they charge you for ice …. Like why

2025-10-06 • via Nuitee
A
Abdullahi • family
10
Pros:

There is nothing I disliked

2025-09-21 • via Nuitee
6
652safinai • Couples
8
Lovely hotel but can improve on house keeping
Pros:

I come almost every year for my birthday
I was very disappointed this year as my room wasn’t cleaned properly and also it was never done while we were out. Today I met Rubel who normally works on 6th floor and he did a thorough clean and was very apologetic about our experience. I love this hotel but must say I was disappointed with the cleaning service. Otherwise everything else was good and staff are very polite.
Thank you to Rubel for being so good.

2025-09-16 • via Tripadvisor
I
Ibilola A • family
10
Pros:

Oh i love the spa staffs, i was in the Classic suite and i loved the home like feeling it gave me

2025-09-13 • via Nuitee
A
asamerak • Business
10
Yasmine Lounge
Pros:

I'm staying in this hotel very pleasure for me in there I came to the lobby lounge coffee shop Yasmine Lounge coffee shop I was very nice coffee especially one of the lady Ms Me Me she's very kindfully I really enjoy this place

2025-09-07 • via Tripadvisor
N
Nazihah
10
Pros:

I was surprise with to be near Deira area Dubai where it’s is so comfortable and lovely. The mall is just next door which is wonderful. Breakfast spread is good. Will stay again.

2025-08-05 • via Nuitee
A
arif
10
5 stars – Always our home in Dubai
Pros:

Swissôtel Al Ghurair has been our preferred place to stay in Dubai for years. It truly feels like home every time. The rooms are spacious, clean, and ideal for families — we always feel relaxed as soon as we check in.

What makes it even better is the location. The hotel connects directly to Al Ghurair Mall, which is super convenient for shopping, dining, and quick errands. And Union Metro Station is just opposite the hotel, making it really easy to get around the city without needing a taxi every time.

The staff are friendly and professional — always helpful, especially with kids. The breakfast spread is excellent, with plenty of variety for all ages, and the pool area is great for children.

We’ve tried other hotels in Dubai before, but we keep coming back here. This has been home for us — always our first choice.

Highly recommended if you’re looking for a comfortable, family-friendly stay in a central location.

2025-08-04 • via Nuitee
L
Lisa
10
Regular returnee
Pros:

Always a pleasure staying here.

2025-08-02 • via Nuitee
A
amadoudiop2025 • Family
10
Great staying
Pros:

EXCELLENT SERVICE GOOD PEOPLE GREAT STAYING THE FOOD IS Good THE PLACE IS GOOD I Will LOVE TO COME BACK THIS IS A WONDERFUL HOTEL ALWAYS ON MY LISTS

2025-07-30 • via Tripadvisor
R
robin • family
8
Pros:

I was not pleased with paying for airport transportation and it was included with mb=y booking.

2025-07-28 • via Nuitee
S
stuart • partner
10
Pros:

Excellent hotel, the room was massive with a big picture window with views over the city. Everything was in top working order in the room and bathroom. The hotel is part of the shopping mall with other shopping options all around. The staff were very friendly and the breakfast was amazing.

2025-07-19 • via Nuitee
A
Asma
10
Swissôtel Al Ghurair, Dubai
Pros:

Our stay at Swissôtel Al Ghurair was excellent. The customer service was good, staff were friendly, professional, and quick to assist. We had a minor issue with the air conditioning in our room, but it was resolved immediately, which we really appreciated.

Breakfast was good with a variety of options to choose from. The location is another big plus, it's directly connected to a shopping mall, making it convenient for shopping and dining. Valet parking was also available, which made things easier.

Overall, a great experience. We'd definitely consider staying here again.

2025-07-14 • via Nuitee
A
anna maria
10
Pros:

Check in was fast. We requested a quiet room and had the best sleep ever! Location is perfect. The room was very clean and the view of Deira was beautiful. Thank you Swissotel.

2025-06-08 • via Nuitee
A
Ashraf • partner
10
Pros:

Good location

2025-05-26 • via Nuitee
F
Feisal • family
10
Pros:

Great hotel greater staff

2025-05-25 • via Nuitee
V
Verified traveler
10
Highly recommended
Pros:

The stay is awesome at the Swissotel. Location wise it is directly connected to the mall. The gym is 24 hr with good equipment. During our stay, they have a.half price massage promotion and we loved it. Even though it is not close to downtown area but as long as you planned ahead with your ride we don’t find it inconvenient

2025-05-13 • via Nuitee
M
Michael
10
Pros:

Great location

2025-05-11 • via Nuitee
A
Arcel
6
Pros:

It was okay. Shower clogged.

2025-04-28 • via Nuitee