Ruby Saigon Hotel - Ben Thanh

Hotels
7.2 (198 reviews)
269 Lê Thánh Tôn , Ho Chi Minh City , vn

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
5.69
Several reviews noted issues with cleanliness, such as not feeling clean and dirty bathrooms.
Service
7.66
Service was rated positively overall, but included a mention of rude staff.
Location
9.2
Strongly positive feedback on the hotel's location being central and convenient.
Room Quality
6.15
Mixed reviews on room quality, with comments on age and small size.
Amenities
6.68
Amenities were not highlighted positively, with mentions of facilities not meeting expectations.
Value for Money
7.14
Some reviews felt the value was acceptable, but expressed concerns about overpricing.
Food and Beverage
7.39
Food options nearby were mentioned as a positive, though no hotel food service was provided.
Overall Experience
7.66
Overall experience varied; positive aspects noted but several issues were also reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Convenient Location
Located just a 2-minute walk from Ben Thanh Market, Ruby Saigon Hotel - Ben Thanh is nestled in downtown Ho Chi Minh City, making it the perfect base for exploring the vibrant city.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with a flat-screen TV, minibar, safety deposit box, hairdryer, and slippers. Stay connected with free Wi-Fi and take advantage of the convenience of on-site parking.

Exceptional Services
Indulge in massage services at the 24-hour front desk, and let the tour desk assist with travel and sightseeing arrangements. Plus, savor a variety of dishes at the Saigon Sparkle restaurant for a delightful dining experience.

Experience the best of hospitality at Ruby Saigon Hotel - Ben Thanh.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 198 reviews
Cleanliness: 5.69
Service: 7.66
Location: 9.2
Room Quality: 6.15
Amenities: 6.68
Value for Money: 7.14
Food and Beverage: 7.39
Overall Experience: 7.66
C
Cathy • family_with_children • ph
9
very commendable. the place is simple yet very clean and very accessible to everything
Pros:

I loved the location. Near the market, near coffee shops and restaurants

Cons:

all is ok. would book again if there will be future trips

2026-03-21 • via Nuitee
V
Vân • couple • vn
10
2026-03-12 • via Nuitee
C
Chang hao • family_with_children • cn
5
Pros:

离中心区近

Cons:

设施差

2026-03-11 • via Nuitee
D
Dianne • family_with_children • au
8
Good vale, good location.
Pros:

Well located. Room had been newly redecorated and was fresh and clean. Very good value for money. Staff friendly and accommodating.

Cons:

There was nothing that I didn't like.

2026-03-01 • via Nuitee
J
Josh • couple • gb
8
Pros:

Good location

2026-02-27 • via Nuitee
E
ELPIDA • couple • gr
10
2026-02-25 • via Nuitee
J
JESSICA • couple • au
10
2026-02-14 • via Nuitee
T
Tan Dat • family_with_children • vn
10
Pros:

Tốt

2026-02-12 • via Nuitee
O
orazio • family_with_children • it
1
Pros:

I didn't like anything there were ants everywhere and the lady at the reception didn't care. She was very bad

2026-02-12 • via Nuitee
Q
Quang Long • extended_group • be
8
Goed licatie
Pros:

Het was goed

Cons:

Ingang naar de Kramer’s

2026-02-10 • via Nuitee
K
Kim • solo_traveller • dk
10
Brilliant ❤️👏
Pros:

Nice , Easy to use & find .. Central & the STAFF was excellent.. Absolutely Fantastic.. 10 out of 10 ..👏

Cons:

Clean.. Nice ..Beautiful Staff .. Excellent Service

2026-02-09 • via Nuitee
T
Turner • family_with_children • au
5
Pros:

Location wad very good with easy access to everything

Cons:

Room was too small for comfort. By accident the transfer driver did not show up so I arranged it at the airport. The reception asked if I would still pay half but I said no.
They arranged return driver but was very inflated price. I again arranged this at half the cosy I was quoted.

2026-02-08 • via Nuitee
N
Nam • couple • us
1
2026-01-31 • via Nuitee
F
Ferdinand Mark • family_with_children • ph
10
2026-01-27 • via Nuitee
L
Lewis • family_with_children • au
7
No frills central location, good value
Pros:

Central location, 3 single beds

Cons:

Noisey in the morning, thin walls, could hear cleaners talking very loudly

No hot water in bathroom sink

2026-01-25 • via Nuitee
K
Khén • couple • vn
1
Tệ
Pros:

Tệ

Cons:

Bom khách

2026-01-23 • via Nuitee
J
JOHNNY • family_with_children • sg
5
Pros:

The location is perfect. Even though the hotel do not provide breakfast, there are plenty of eateries nearby to choose from. We intentionally paid extra to book a room with window only to look into hoarding sheets which seems like a permanent fixture.

Cons:

The lift do not served the floor that we stayed. Water pressure in the toilet is pathetic with leaking bathtub. Window with no "view".

2026-01-22 • via Nuitee
S
Sambra • extended_group • ph
10
Good,if ill be back to Vietnam again I definitely stay there
Pros:

Very clean room
Helpful staff especially ken
Very near to Bent han market , saigon square, saigon Centre
And many halal food nearest to the hotel

2026-01-22 • via Nuitee
A
Anthony • family_with_children • vn
9
2026-01-21 • via Nuitee
M
Mai • couple • vn
7
2026-01-20 • via Nuitee