TRYP by Wyndham New York City Times Square - Midtown

cleanliness of the room

Great location, clean and good value for money.

Está muy bien ubicado, cerca de todo.

the room was nice

Room size

They let us store our luggage before check-in, which was very convenient. The room was clean, and it was properly cleaned again on the second day. The location was also great, and we really liked our stay.

Localização

Ja respodi, antes chequem!

This is a tardy warning but...stay away from Club Wyndham! Just today, I received a call from one of their sales representatives and it reminded me (like PTSD) of my family's experience with the company. Our experience was AWFUL!
The original call, in the Summer of 2025, promised me 2 nights in New York City at an "upscale" hotel in Manhattan for $399 (plus fees and taxes). Turned out the fees in NYC came out to over $800 (that's on top of the original $399)! The place we were assigned - The Tryp Hotel ... was, at best, a MOTEL! Our family travels a lot and this was one of the worst places we've ever stayed! We ordered two beds but were only given one King. I like to work out every morning and the TRYP's facilities were disgusting. I begrudgingly worked out on two mornings. There were NO towels or sanitary wipes and the SAME empty water bottles I saw from the morning before were still there the next morning. Clearly, no one took the time to even tidy up the work out room!
At our required presentation, the THIRD person we spoke to (trust me, it's a hard sell) confirmed that we had reserved two beds and told us that we would be refunded the $100 we paid for the extra "cot" (a prisoner would have been disappointed with that thing) that was rolled into our room. When we complained about the excessive fees we had to pay, all that representative said was "Well, welcome to New York."
Of course, the $100 refund never came. We still have a bitter taste in our mouths over the whole "bait and switch" experience. I'm mentally healthy enough to get over emotional things pretty quickly, but, the phone call from the Wyndham rep. today reignited my indignation. Here's the kicker: when I started to to voice my criticism from my previous experience...he hung up on me!
My advice: Ignore all calls from Club Wyndham!

Location

Hello, we should have listened to so many of the past reviews. We found a bed bug after our first night after housekeeping came to "clean it". We talked to the manager and he called the bed bug in the ziploc baggy we had caught, an ant after not giving us the time of day, definitely not an ant. The staff refused to give us a refund. We spoke to corporate, customer service and we even called police officers to come talk to us. We originally had asked to check the room prior to checking in as I tried to cancel the night before checking in and was told I would be charged for the full visit. This hotel is a joke and a scam... Please DO NOT GO HERE!!! This place ruined our weekend and hope you all stay safe and clean because this hotel knows there is a bed bug infestation and are being extremely negligent about it!!! If I could I would attach all the photo and video evidence we have!!
Also not worthy of a 1 but I can't give negative stars...

If I could give this hotel zero stars, I would.
Before our trip, we found multiple recent reviews from guests reporting bed bugs. Concerned, we called the hotel before arrival and requested to cancel our reservation. We were told we would be charged the full cost if we canceled, so we decided to give the hotel the opportunity to provide us with a clean room.
Before officially checking into the room, we inspected it and found nothing concerning. The following day, after housekeeping serviced our room, we returned and discovered what was clearly a bed bug crawling on the bed. We immediately photographed and recorded it, captured it in a sealed plastic bag, and brought it to the front desk.
The manager, I believe his name is John, briefly looked at the insect and repeatedly insisted that it was “an ant” without meaningfully inspecting it. When we attempted to explain why we believed it was a bed bug, he ended the conversation and refused to discuss it further. We no longer felt comfortable staying in the room and declined the offer to move to another room because we had lost confidence in the property’s handling of the situation.
We contacted Wyndham Customer Care, Wyndham Corporate, and even requested police assistance because we were unable to resolve the dispute. The police officers completely agreed with us, but explained that they could not force the hotel to issue a refund because it was a civil matter.
This was my bachelorette weekend, and instead of enjoying our trip, we spent hours documenting evidence, finding another hotel, and taking precautions to avoid bringing bed bugs home with us or to anywhere else we stayed. We also discovered additional charges on our account that we are still trying to understand, an extra $300 worth of charges that, when we called to ask what they were for, they couldn't tell us and refused to give an itemized explanation of the charges.
I have attached videos of the bed bug we found and of our interaction with management so that other travelers can make their own assessment. This was easily the most disappointing hotel experience I have ever had.

It was central to the main subway station great staff

It was a good location, close to the plans we had.

Staff was pleasant, friendly and knowledgeable.