TRYP by Wyndham New York City Times Square - Midtown

It was clean and in the perfect location

Excelente ubicación

The room

It was close to the police station and walking distance to the train station.

I travel to NYC the the Westminster Dog Show every year. The event takes place at the Javits Center and this was one of the host hotels. Part of why I chose it was that we were traveling in a group and I was able to book a larger room to accommodate us more comfortably.

Upon entering our room the first night, we noticed it was chilly inside. The longer we sat in the room, the colder it felt. The thermostat was set to 80, but the warmest part of the room was 64. There were windows on 2 sides of the room next to the beds and we could feel cold air streaming in on our heads. Yes, it was cold outside, but we were only on the 5th floor and it wasn't like there was extreme wind from a higher floor.

We called the front desk to find out if there was another room that wasn't so drafty, or if they could fix the heat (which was blowing lukewarm air). They offered to bring us blankets for the beds, and ultimately brought a pile of fluffy blankets to add to each of our beds.

This helped, somewhat, with sleep. But, the bare floors were ice cold when you slipped out of bed and the toilet seat gave a very rude awakening.

We complained to the front desk in the morning, and again when we returned to the hotel later in the day. They told us they were acquiring space heaters for each room. And, in fact, they delivered a DeLonghi style heater to the room that evening. We turned it on full blast, and, eventually, the room started to warm up a bit. However, as you walked into the bedroom toward the windows, the room was still pretty cold.

The room was clean and the layout was okay. However, there were 2 taller chairs that could be used to sit at the counter next to a taller dresser... I sat there to get work done each night and realized that there was a drawer handler missing (it was in the drawer) and I kept smashing my knee into the exposed screws. When I moved aside, I smashed my knee into an existing drawer handle.

We didn't have time for breakfast in the hotel until the very last morning. We approached the small-ish buffet and inquired as to the price. It was $20/person, so we opted to only have coffee. We were told the coffee was Starbucks and it was $5.00. The cups were relatively small, and the menu said the coffee was $4.00, so we were irritated by that. The employee in charge the breakfast buffet kept asking us if we were going to eat, in spite of our assertion that we merely wanted coffee.

Ultimately, the price of the room would have been a relatively good value for a NYC hotel, if we'd had heat.

This location is billed as "New York's newest hotel" (on their phone recording) but the building is most definitely not a new property, and merely renovating the rooms without upgrading the windows has proven to be a poor idea.

Due to severe winter weather and a declared state of emergency in NYC, we were forced to cancel the final night of our reservation in order to travel safely before airport shutdowns (1/25/26). We checked out that morning (or would have, had there not been a significant line at the desk). While I understand the stated cancellation policy, I believe an exception is reasonable in cases of citywide weather emergencies that directly impact travel and airport operations. I politely asked if we could be credited or refunded for our final night, to which I was rudely told no. While I understand standard policy, an exception seems appropriate in situations involving citywide emergency conditions beyond a guest’s control. Will not be staying with Wyndham again.

The housekeeping staff were so sweet and we tipped to show our appreciation, but the way the room was set was awful. The front desk is lazy, robotic, uncommunicative. The towels were stained, ripped, and had hair woven into them. Our comforter had a rip in it and fluff was coming out. You know we're going to be 3 guests for a week and you put two water bottles, two sets of towels, and only enough toiletries for one. We had items delivered and the front desk was unhelpful. Piles of packages left up front for ANYONE to come and grab. The shower water pressure was dismal and the heater was only blowing cool air the entire trip.

Don’t trust them - They are trying to cancel my reservations

Dec 22 - I made reservations at TRYP Times Square for Sat 02/14/26 - Mon 02/16/26
Being Valentine’s Day and the night we had tickets at Mad Sq Garden, I wanted to lock it in. I used my Wyndham points for the rooms.

Jan 14 - received an email: “Regrettably, due to an unforeseen inventory issue, we find ourselves unable to honor your reservation as the hotel is currently oversold for your selected dates. As a result, we respectfully request that you cancel your reservation.”

My problem —it’s been 3 weeks, and prices have gone up significantly, with midtown rooms now in the $500++ range. I have also, since booking, secured tickets to a show and travel that is all based on a mid-town hotel, since I had the reservation.

I said no and contacted Wyndham Rewards. They did say it was TRYP’s fault and responsibility, but so far… What does that mean? I spoke to Tryp, and they “want to avoid an embarrassing situation at check-in,” so they would like me to cancel.

The issue and my offer - Valentine’s Day is sold out, but Feb 15 has rooms. I originally offered by email that I’d take a comp room for 2/15, but on the phone, I offered to pay $100, and then I would find a room for Val night. They countered that they would give me Sunday for $229 since the room rate is now $300. $229 is more than the value of my points, so I said no again. They also offered a 20% off on a future stay, as if I’d ever trust them again.

So I post this to 1) Guilt Tryp or their management team to act right, or 2) Ask for feedback as to how to make this happen. What rights do I have here?

Quarto bem equipado e confortável, boa localizacao, da para ir a times Square a pé.

Rummet var bra men extremt högt ljud från aircondition