The Oriental Legazpi

Staff are polite & friendly,offers help.However maintenance took a little time to fix problem in the room.Closet creaking badly-quick oil in brackets maybe?The bigger pillow,unusually big & hard -so uncomfortable.Sad coz it's beautifully located.Kids running in the hallway,guests doors kept open & you hear voices echoing in the hallway @ night.There should at least be rules in place for that.Plated food in the stead of breakfast buffet was horrible.Wishing them luck.All in all I appreciated the staff.❤

Inconsistency and miscommunication amongst themselves are gonna hurt their business in the long run. Although we love the hotel and has been going there for awhile, we won’t be going back

We reserve a room for 4 pax. First day, they made us pay for breakfast because they only give breakfast for 2 pax. So we did. Our 2nd day, we were surprised coz the staff helping us went to the front desk to double check our booking. We were told that we don’t have to pay extra since our reservation is for 4 pax. We told them that they made us pay for 2 pax on our first day. They told us we shouldn’t have coz it shows that our reservation is for 4. They won’t refund our money.

Inconvenient to everything

service and amenities

Breakfast choices is very limited, management can’t control unruly and loud guest (mostly students) past midnight

Slow food service in the restaurant. Very expensive food price but it’s not equal to the value and quality of the food . Same goes to the hotel room price . This is probably a 3 star hotel

Excellent service

The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.

While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement:

1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet).

2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request.

3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR.

4. Shower drainage was clogged.

5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin.

6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises.

7. This may be funny but there was a monitor lizard on the ceiling.

8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop.

We hope that in our next stay, we can see improvement.

Thank you.

Having a room to enjoy seeing the mayon volcano. The hotel have a good view of the volcano and the city.

The hotel has a very good view of Mayon Volcano but is in need of renovations and upgrading. However, the staff are really accommodating and helpful.

I love its location with the view of the city and especially Mayon Volcano!

The pool were not heated, that explains why no one was swimming at that time of the year. August. Breakfast is awesome.

Booked for my brother’s wedding and considering that the city has just been hit by the typhoon, i was ready to be forgiving. Some amenities were closed and its ok. The place still looked ok despite the damages left by the storm however i learned that there were 2 other events booked for the same night as my brother’s wedding and they were not prepared for it. The ac in the venue wasn’t working, the bar does not even have ice and drinks available for purchase and the staff serving were not very attentive. You should check on your events manager he/she is not doing her job well.

Great place with a beautiful view.

The food service was great. The service from the front desk was suspect. One day they could have a taxi to the airport at 4:30 AM, the next day they could not. Still have not figured that one out. The hotel is also out of the way from the main town somewhat.

Great place to stay if your in Lagazpi. Very friendly and accommodating staff.

Rather run down room, definitely in need of update. Not even a box of tissues in the room. Charged for extra bottles of water and ice bucket. Bright spot was helpful and polite staff.

The property was great and staff very friendly and accomidating. Like the check in area that we sit at desk instead of stand. The breakfast was great. The only problem was the lack of restaurants open. Me and wife having to wait until 6 pm.

Pros: We love the infinity pool adjacent to a smaller jacuzzi pool overlooking Mayon Volcano. Soft towels and robes that look new are provided. The rooms are spacious and the beds are firm and comfortable with also a great view of Legazpi City and the harbor especially at night. The staffs are friendly, courteous and very helpful. One immediately provided me with a flat iron and ironing board when I requested one for our wrinkled clothes. There was a fire dance during the night. There were no extra charges. What was written in the offered hotel deal was followed to the letter. For a Twin room with 2 adults and 2 kids, you get 4 free buffet breakfast.
Cons: Buffet breakfast was not great, only chicken afritada, beef tapa, sayote with ground meet, pancit bato, fried dried fish, champorado and various desserts. The adults only liked the coffee station with different flavors and egg station with boiled and scrambled egg and where you can ask for unlimited omelette with various fillings and the kids liked the cereals station and pancakes with several options for syrup topping. Sadly, there's no maple syrup. It was also unfortunate that it was a cloudy day and there was a province-wide blackout so our room was not prepared more than an hour after check in time. But for a 4 star hotel, there should have been a generator in good working condition. However, the good thing is we checked out a little past 1PM and I was not charged extra for it.